We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,640 reviews.
Fast, efficient & reliable
21/10/13
Very poor
21/10/13
Our Response: Why do you say that?
Had a very bad experience with parcel2go but parcel monkey were excellent
21/10/13
Fantastic news, Thank you very much :-)
Parcel was collected a day late. So arrived a day late too.
21/10/13
Fast and the cheapest out there. Thank you!
20/10/13
Fast delivery no problems thanks
20/10/13
Great service. The only thing you could improve is to give a time slot for pick up rather than whole day without any shorter time slot.
20/10/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
no comment
20/10/13
100% perfect delivered in time said,2 days from UK to Denmark with £300 insurance all for £33 pound recommended as with everything i send
20/10/13
Fantastic news, Thank you very much :-)
no comment
20/10/13
no comment
20/10/13
Good price, good service, would be better if you could track package!
20/10/13
Improved a lot since I last used the website.
20/10/13
Very good service. Reliable and affordable. Highly recommended.
20/10/13
Thank you and it's great to see you will be recommending us.
no comment
20/10/13
great service great prices
20/10/13
my parcel arrived with smashed glass and the wooden cabinate was in bits! I will never use you or recommend you,im discusted with the survic
20/10/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
no comment
20/10/13
Quite an easy experience from booking through collection and delivery. I hope that it is as brilliant next time. Thanks.
20/10/13
the service was very prompt
20/10/13
Some confusion with collection date but otherwise excellent - thanks
20/10/13
Great easy service
20/10/13
no comment
20/10/13
no improvement.could citylink not give some indication of times to your area to collect
20/10/13
Parcel collected, but no text to advise what time. Item delivered but no card left. No response from you when I emailed you
20/10/13
no comment
20/10/13
no comment
20/10/13
Good as always. 100%
20/10/13
Great service
20/10/13
i couldnt speak to anyone - i emailed and asked a question about a pick up i paid for and got no answer i have no idea whats going on!!!
20/10/13
no comment
20/10/13
No comment left by this customer.
20/10/13
Efficient and the driver contacted me for directions which was excellent otherwise my client would have been very disappointed
20/10/13
Fantastic news, Thank you very much :-)
A courier booked for 12.00 arrived at 15.10 after many calls. Not happy.
20/10/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
No comment left by this customer.
20/10/13
Although no issues with the delivery, my payment to yourselves always shows as failed by ogone when it hasn't.
20/10/13
excellent service as always and fast pick up and drop off well priced
20/10/13
Great,efficient service.Will definitely use again,Thankyou.
20/10/13
And a big thank you for booking with us :-)
it was simple to use and reliable.
20/10/13
Item collected & delivered on time. Plain van collected & delivered within time frame quoted by City link
20/10/13
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