We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,014 reviews.
more room for notes to driver/delivery instructions
14/10/13
Store all collection address/contact details for regular users to save having to re-type some of it.
14/10/13
No comment left by this customer.
14/10/13
No comment left by this customer.
14/10/13
Easy to use, box picked up within working hours, arrived on time, I am already using parcel monkey again, I have 9 parcels in total to send
14/10/13
Fantastic news, Thank you very much :-)
Very good, very easy.
14/10/13
excellent value & service
14/10/13
No comment left by this customer.
14/10/13
Where would you like me to start we arranged for collection 3 times last week (wk starting 7/10/13) due to none collection very dissapointed
14/10/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
No comment left by this customer.
14/10/13
No comment left by this customer.
14/10/13
No comment left by this customer.
14/10/13
Great service
14/10/13
good service, delivered timely.
14/10/13
Great service as always
14/10/13
The parcel was picked up the next day as expected, but the only drawback was no time was specified so I had to be available all day.
14/10/13
We do make it clear that the collection window is "anytime" on the day booked.
No comment left by this customer.
14/10/13
No comment left by this customer.
14/10/13
The contents of my parcel arrived smashed. I think it was dropped. I need compensation for this please. How do I go about this?
14/10/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
no comment
14/10/13
no comment
14/10/13
Really impressed! Thank you :)
13/10/13
as always no problems. thanks.
13/10/13
international parcel, musical instrument. No insurance coverage yet you say I have to insure for full value! That's not right!
13/10/13
no comment
13/10/13
the oatcel was a day late if it had been on time i would have said excellent service
13/10/13
Could be nice if we know if the parcel will be collected in the morning or in the afternoon
13/10/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
Excellent - boxes collected on schedule and delivered safely the following day. Thank you very much.
13/10/13
And a big thank you for booking with us :-)
no comment
13/10/13
no comment
13/10/13
Collected on time, delivered on time with no hassle.
13/10/13
no comment
13/10/13
Quick & easy to use
13/10/13
Keep doing what you are good at. Many Thanks.
13/10/13
It wasnt til I had paid that I found out that my armchair had to be boxed. The driver was a bit strange.
13/10/13
You have to protect your items and that of others they may come into contact with during transit.
Estimated collection times would be very useful, lots a days worth of pay,
13/10/13
no comment
13/10/13
driver refused to return 5 mins later because parcel wasen't ready
13/10/13
Despite previous poor feedback collected and delivered on time. Great
13/10/13
no comment
13/10/13
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