We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,792 reviews.
product delivered smashed up and repact and now i need to do a refund!! not impressed
31/10/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
service has been very good but find the new website a little annoying
31/10/13
No comment left by this customer.
31/10/13
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31/10/13
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31/10/13
Great service. However, I dont know what you've done to your website but it seems slower and more copmplicated. Don't fix what ain't broke!
31/10/13
Recommend to use the company again. The service is good very professional the staff or driver very pleasant.
31/10/13
BRILLIANT SERVICE
31/10/13
No comment left by this customer.
31/10/13
Great easy to use service, package collected and delivered perfectly!
31/10/13
No comment left by this customer.
31/10/13
great service and good communication
31/10/13
Fantastic news, Thank you very much :-)
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31/10/13
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31/10/13
I am quite happy with your services so far. The only minor improvement you could make is leave more characters in the 'Customer's notes' box
31/10/13
Good service this time - collected and delivered on time.
31/10/13
awful service
31/10/13
Our Response: Why do you say that?
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31/10/13
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31/10/13
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31/10/13
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31/10/13
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31/10/13
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31/10/13
Thanks
31/10/13
The click through link in my account to track parcel with CityLink did not work. Even with postcode.
31/10/13
No comment left by this customer.
31/10/13
Cheap, fast and reliable. The best parcel courier out there. I am recommending you guys to everyone I know. Keep up the good work
31/10/13
Fantastic news, Thank you very much and it's great to see you will be recommending us.
No comment left by this customer.
31/10/13
Should give a rough time of when arriving, waited in all day and didn't turn up until 6pm
31/10/13
Our Response: It is made clear when you book that the collection window is 8 - 6.
I paid for a new day delivery service, 4 working days later parcel still not delivered. No details on receipt or website to contact
31/10/13
Our Response: On behalf of the courier concerned please accept our apologies for this. If you contact our support team via your account they will look into this problem further for you but once again sorry.
No comment left by this customer.
31/10/13
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31/10/13
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31/10/13
very prompt and friendly service. very satisfied
31/10/13
No comment left by this customer.
31/10/13
You have lost my parcel... Where is it??
31/10/13
Our Response: I am sorry to read that your item has gone missing in transit. Please contact our dedicated online support team who will look into this further for you.
great service really impressive
31/10/13
No comment left by this customer.
31/10/13
No comment left by this customer.
31/10/13
The collection & delivery are fine, the booking online is somewhat clunky!
31/10/13
