We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,014 reviews.
failed to collect
14/10/13
Paid for next day - arrived 5 days after collection - not good!
14/10/13
Our Response: I am sorry to read there was a delay in your item reaching Finland.
a message telling me my parcel had arrived would of been helpful as i wasnt at home to collect it untill the next day.
14/10/13
Everything was as advertised - next day and on time withproduct well handled and transported
14/10/13
No comment left by this customer.
14/10/13
very good service at a good price.
14/10/13
No comment left by this customer.
14/10/13
Would be useful to be given a time slot for collection but otherwise good.
14/10/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
No comment left by this customer.
14/10/13
No comment left by this customer.
14/10/13
No comment left by this customer.
14/10/13
Brilliant service...... thankyou
14/10/13
Thought your service was fantastic and competitive rates. Very clear instructions regarding labeling and pick up. Will definately use again.
14/10/13
Fully recommended, prompt collection and next day delivery from Scotland to South England A++++ will definitely use again...
14/10/13
Fantastic news, Thank you very much :-)
Quick effiecent and good value. ***
14/10/13
Smooth transaction as always.
14/10/13
It all worked like clockwork.
14/10/13
Great service, but website could be easier to use.
14/10/13
great service as always
14/10/13
no comment
14/10/13
no comment
14/10/13
After the last 2 failures 1) 2 weeks to deliver, 2) failed to collect twice, this last one was trouble free
14/10/13
No problems paying with paypal would be usefull
14/10/13
very easy
14/10/13
I was very pleased with the service you provided, I will use it again.
14/10/13
Great service as usual. Would be helpful if telephone contact was possible when having problems.
14/10/13
No comment left by this customer.
14/10/13
No comment left by this customer.
14/10/13
Happy as always, great service
14/10/13
Excellant service as always
14/10/13
Perfect, quick service, highly recommended
14/10/13
Thank you and it's great to see you will be recommending us.
very quick and excellent service
14/10/13
Colletion was on time and driver very helpful. We asked for delivery to be delayed 1 day and it was with no trouble. Again driver excellent.
14/10/13
Fantastic news, Thank you very much :-)
an option for non boxed items should be avalible
14/10/13
And how would they stay safe and intact during transit across the country?
input screen error - sender's mobile no appears as recipient's in printed parcel label?
14/10/13
It only does this if you don't enter two different contact numbers.
Mobile app would b nice
14/10/13
Don't worry it's coming!! :-)
Choosing service,booking & payment v easy & hassle-free.Charges v reasonable.Email reminders reassuring.Collection/delivery on time.Perfect
14/10/13
Fantastic news, Thank you very much :-)
All good. Thanks
14/10/13
No comment left by this customer.
14/10/13
No comment left by this customer.
14/10/13
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