We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,792 reviews.
Paid for overnight, was not delivered on day promised
02/11/13
Perfect service thanks
02/11/13
no comment
02/11/13
After a very bad experience with Interparcel, Parcel Monkey & City Link "delivered" a good service restoring my faith in non royal mail :)
02/11/13
no comment
02/11/13
The parcel was collected by DX in the morning and delivered promptly the next day. A very good service at a very reasonable price.
02/11/13
Fantastic news, Thank you very much :-)
Very quick and proficient, I now find myself constantly recommending your services.
02/11/13
Thank you and it's great to see you have been recommending us.
Person who received parcel was impressed with the overall service and tracking of her parcel
02/11/13
Brilliant news!!
good service very easy to book check best price cheers
01/11/13
no comment
01/11/13
A very good service is offered I can't think of anything you can do to improve
01/11/13
no comment
01/11/13
This package was due to be collected on Tuesday. I waited in all day within the times stated and nobody turnt up and I was not contacted
01/11/13
Our Response: On behalf of the courier concerned please accept our apologies for this. If you contact our support team via your account they will look into this problem further for you but once again sorry.
no comment
01/11/13
no comment
01/11/13
no comment
01/11/13
It was excellent with a pleasent delivery man. Need to give some idea of time for delivery and pick up
01/11/13
Excellent service. Package took 5 days door-to-door from UK to Australia exactly as advised. First class service. Would def recommend.
01/11/13
It's great to see you are so pleased with our own International service :-)
no comment
01/11/13
no comment
01/11/13
no comment
01/11/13
item arrived in good time and undamaged
01/11/13
top notch service
01/11/13
item arrived in good time and undamaged.
01/11/13
The first time i have used you aod
01/11/13
Thank you for making your first booking with us and please come back soon :-)
I found your service very professional. The delivery guy was nice and friendly and delivered item despite the hurricane storm across the UK.
01/11/13
Fantastic news, Thank you very much :-)
no comment
01/11/13
no comment
01/11/13
No comment left by this customer.
01/11/13
Superb! Easy, efficient and reasonable. Thanks.
01/11/13
v good. 1 complaint. all day collection time is ok for business but poor for residential. a.m. or p.m. would be more helpful.
01/11/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
No comment left by this customer.
01/11/13
No comment left by this customer.
01/11/13
Excellent service
01/11/13
No comment left by this customer.
01/11/13
No comment left by this customer.
01/11/13
The parcel didnt even reach its destination and they are saying they never took it.
01/11/13
Our Response: The tracking shows 28th October 2013 @ 09:28 DX were unable to collect. Please contact us for more information.
Perfect
01/11/13
Excellent service. Easy to set up. Will use again.
01/11/13
Fantastic news, Thank you very much :-)
No comment left by this customer.
01/11/13
