We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,014 reviews.
no comment
15/10/13
no comment
15/10/13
no comment
14/10/13
no comment
14/10/13
Excellent service. Did what was agreed. Thank you
14/10/13
After placing an order the parcels were never picked up, I had to go with a different courier and I still haven't had a refund,awful service
14/10/13
Our Response: There is conflicting information here from City Link as they show the items were collected.
no comment
14/10/13
Prompt collection and delivery, easy booking.
14/10/13
no comment
14/10/13
as all ways well dun,,A++++
14/10/13
Two of the nine items in the two boxes were delivered broken even though they were clearly marked "Fragile Glass Items".
14/10/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
Great- ***
14/10/13
I have used Parcel Monkey twice, and both times the service has been excellent. So well done Parcel Monkey.
14/10/13
That's fantastic news, Thank you very much :-)
No comment left by this customer.
14/10/13
Fabulous service, fast and reliable, will use again, thank you.
14/10/13
No comment left by this customer.
14/10/13
No comment left by this customer.
14/10/13
oh yeah ....twas excellent.....quick ...easy...it was a whistle free parcel experience with no monkey buisness
14/10/13
They didn't collect!!!!
14/10/13
Excellent for the fourth time. Thanks.
14/10/13
:-)
Very happy with the service
14/10/13
No comment left by this customer.
14/10/13
No comment left by this customer.
14/10/13
No comment left by this customer.
14/10/13
No comment left by this customer.
14/10/13
parcel monkey were fine but the courier 'Courier' did not collect the goods
14/10/13
Our Response: I am sorry you say that but tracking shows it was collected and delivered.
Booked Thursday evening, arrived friday to collect and delivered Saturday - perfect and a bargain!!!!
14/10/13
Fantastic news, Thank you very much :-)
First time I've used Parcel monkey, delighted with the service. Collection and delivery as arranged, it can't get any better than this
14/10/13
Thank you for making your first booking with us and please come back soon :-)
No comment left by this customer.
14/10/13
No comment left by this customer.
14/10/13
Rates for postage was very good. Collection was very good. Driver rang if there was going to be a delay. Will be using again in the future.
14/10/13
Fantastic news and it's great to see you are so pleased with our DX Freight service.
I am very happy with service & the couier who collects my parcels from my home is excellent & very helpful.
14/10/13
Excellent Service
14/10/13
Rapid service halfway across the world. Scotland to Qatar in 3 days and far cheaper than anyone else. Thanks
14/10/13
It's great to see you are so pleased with our own International service :-)
No comment left by this customer.
14/10/13
No comment left by this customer.
14/10/13
No comment left by this customer.
14/10/13
Great price and great service
14/10/13
It's ok
14/10/13
once again fab work!!! This is my 3rd time and will keep using this service again :)
14/10/13
Brilliant!!
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