We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,640 reviews.
No comment left by this customer.
23/10/13
sent next day on the 17th it is now the 23rd and it has not been delivered correct details were given as i have checked and double checked
23/10/13
Our Response: I am sorry to read that but the tracking shows 18/10/13 00:00 The driver was not able to deliver these goods as the address details are incorrect/incomplete.
No comment left by this customer.
23/10/13
No comment left by this customer.
23/10/13
No comment left by this customer.
23/10/13
No comment left by this customer.
23/10/13
No comment left by this customer.
23/10/13
Parcel Monkey service was good, but unfortunately Courier managed do deliver my Item damaged and now having to claim on the insurance.
23/10/13
Hi , my only prob was the time it takes for you guys to update parcell progress on my home screen but apart from that really impressed ,
23/10/13
Perfect the way they are.
23/10/13
No comment left by this customer.
23/10/13
The process was very good . However I arranged the item to be collected and delivered to me and the system didn't cope with that very well
23/10/13
would be good to have a time scale eg morn afternoon for collection of parcels.
23/10/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
pleased with service as it was glass everything arrived ok thanks
23/10/13
good
23/10/13
no comment
23/10/13
Very fast using DHL
23/10/13
All good nice clear instructions went smoothly will use again
23/10/13
excellent service
23/10/13
I was impressed how quick, easy and above all cheap your service was.
22/10/13
Thank you very much :-)
Collected and delivered as requested by friendly couriers.
22/10/13
A good and reasonably priced service. Expected next day delivery but took 4 hours, not sure why?
22/10/13
no comment
22/10/13
Very happy with service and price collected parcel with no probs would def recommend
22/10/13
4 parcels were not collected for 2 consec days - Courier nightmare to deal with. very unhappy with dreadful customer service
22/10/13
no comment
22/10/13
Reduce prices. I now only use pm as a last resort
22/10/13
On time, all went according to plan.
22/10/13
Tried the rest and you seem to be slightly ahead now that you offer Paypal as a payment, about to try another 5 parcels fingers crossed...s
22/10/13
Thank you very much :-)
very good allready.
22/10/13
no comment
22/10/13
iv waited in 3 time of no one too come collect and now it wont let me rebook
22/10/13
Top Marks !!!
22/10/13
Good service competitive prices
22/10/13
The strake was packed in a thick cardboard tube and arrived bent. Iv'e now got to send some more to the customer free of charge
22/10/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
no comment
22/10/13
DELIVERED TO WRONG ADDRESS AND HAD TO BE RETRIEVED. NOT IMPRESSED
22/10/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
on time, and punctual. great
22/10/13
The item was very heavy they only sent one man to move it and the van had no tail lift .. the guy they sent with his bad back
22/10/13
We do make it clear that when selecting this service you may be needed to assist the driver.
very pleased
22/10/13
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
