We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,640 reviews.
No comment left by this customer.
22/10/13
my parcel was not collected on the day it should have been. no phone call to say why
22/10/13
Really good and very helpful if it goes wrong
22/10/13
the parcel came two days after it was collected !!!
22/10/13
A smaller collection window would be needed for me to use you again. There were also extra charges in the small print that is misleading.
22/10/13
You still havent delivered this.
22/10/13
Our Response: The latest tracking shows 21st October 2013 @ 10:30 Private address problem: Consignee not in
Fast efficient service from pick-up to delivery. Thank you very much.
22/10/13
Collected on the correct day, delivered without problems, consignee delighted. Thankyou Parcel Monkey.
22/10/13
And a big thank you for booking with us :-)
No comment left by this customer.
22/10/13
No comment left by this customer.
22/10/13
The pick up was 2 days late and when he did finally arrive said he couldn't take the parcel as it would fit on his van.
22/10/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
No comment left by this customer.
22/10/13
No comment left by this customer.
22/10/13
The cheapest and the Best!!!
22/10/13
Thank you very much :-)
No comment left by this customer.
22/10/13
GREAT SERVICE!!
22/10/13
Our Response: So it should have been 5 stars then!! ;-)
would have appreciated being given an approx collection time
22/10/13
Our Response: We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
Can't fault your service! Fast, safe delivery & much cheaper than Parcelforce for a Parcelforce product!
22/10/13
Very Poor - Despite us being home all day there was no collection on the day the item had been booked for.
22/10/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
usual good service
22/10/13
Need a telephone line.
22/10/13
polite and helpful service at City Link although had to wait unattended for 2-3 ins before someone came to help.
22/10/13
Easy website to use, collection on time
22/10/13
Fantastic news, Thank you very much :-)
No comment left by this customer.
22/10/13
You get top marks for service 5*..if you could say if the pick up would be AM or PM then you would get full marks from me. Thank You James
22/10/13
perfect every time
22/10/13
collected and delivered on time
22/10/13
Perhaps send email to customer when delivered.
22/10/13
excellent service,very prompt on collection and delivery was second to none,will definately use again without a doubt many thanks
22/10/13
Fantastic news, Thank you very much :-)
Collected when they said they would and delivered on time, thats good enough for me :)
22/10/13
No comment left by this customer.
22/10/13
No comment left by this customer.
22/10/13
Would be better if I could choose an estimated collection time slot as I have to go out at times and smaller printable labels.
22/10/13
The item was collected on the appointed day without problem.
22/10/13
Good. AM or PM collection window would mean not sitting in all day waiting.
22/10/13
Of time and in one piece...what more do I need?
22/10/13
No comment left by this customer.
22/10/13
Excellent Service
22/10/13
We were delighted - knew when they were coming and everything went smoothly.
22/10/13
I missed collection and it was re-scheduled without any issues. excellent service
22/10/13
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