We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,792 reviews.
as all ways,,,,good job,,A++++++
04/11/13
service was excellent thank you will use again
04/11/13
great thank you
04/11/13
no comment
04/11/13
Cheap and efficient however nothing near the estimated time for delivery - arrived much later than expected
04/11/13
good service
04/11/13
Carrier never arrived and we had to chase - not impressed at all with Nightfreight
04/11/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
Your website is very glitchy, but the service itself is great. I just wish you had a website that was easier to navigate!
04/11/13
very good. the multiparcel button is not vry clear. I had 2 attempts before I saw it.
04/11/13
no comment
04/11/13
keep up the good work
04/11/13
We will always try our very best.
no comment
04/11/13
Unfortunately sometimes there is confusion as to who is picking up parcels. Not enough characters to explain fully.
04/11/13
Excellent as ever
04/11/13
no comment
04/11/13
Always collected on time with the minimum of fuss.
04/11/13
no comment
04/11/13
picked up on time; most of the parcels delivered on time; just 1 parcel was 1 day late but overall good! thanks
04/11/13
goooooooooooooooooooooooooooooooooood
04/11/13
no comment
04/11/13
Exactly as expected. Thanks
04/11/13
no comment
04/11/13
Very good experience, price and easy to use website.
04/11/13
no comment
04/11/13
Great, easy to use service!
03/11/13
no comment
03/11/13
no comment
03/11/13
no comment
03/11/13
Collection to Delivery to China 5 days. Make import charges in to China - made clear cost receipant more money to receive than item value.
03/11/13
It's great to see you are so pleased with our own International service :-)
Superb service as alway's
03/11/13
no comment
03/11/13
no comment
03/11/13
A++++++++++
03/11/13
no comment
03/11/13
cant fault the service provided. excellent service
03/11/13
Parcel damaged. Courier say you've been informed & will help sort it. No contact from you. Will be avoiding you & Courier in future
03/11/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
Very good service will use again
03/11/13
All quite easy.
03/11/13
Our Response: So it should have been 5 stars then!! ;-)
no comment
03/11/13
ideal thanks
03/11/13
