We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,461 reviews.
I was impressed how fast the parcel i sent on friday to italy arrived. It left my place on friday and got in italy on wednesday. Thank you
31/10/13
It's great to see you are so pleased with our own International service :-)
Very good service for such a value. Everything right on time, both collection as delivery. Thanks
31/10/13
Excellent communication, collected on time thanks
31/10/13
Great
31/10/13
No comment left by this customer.
31/10/13
No comment left by this customer.
31/10/13
Very good service very impressed and will defiantly use again!
31/10/13
Fantastic news, Thank you very much :-)
contact number rather than email help
31/10/13
No comment left by this customer.
31/10/13
best service around have been using this company for about 3 years now and the best on the market
31/10/13
Thank you so much for your long term business :-)
Good price, good service, helpfull driver on delivery. Can't get any better, thank you...Ron Wyld.
31/10/13
Cheers Ron ;-)
No comment left by this customer.
31/10/13
excellent service
31/10/13
Excellent and good value
31/10/13
Excellent Service, Great Van Driver - THANK YOU VERY MUCH!
31/10/13
Did ok this time but why don't you send a feedback request when it doesn't go so well? Tends to give a false impression doesn't it ?
31/10/13
Have you read our reviews? Plenty of comments from customers where things never went to plan for whatever reason.
Delivered on time 1st time I have used this service, will use again
31/10/13
Thank you for making your first booking with us and please come back soon :-)
No comment left by this customer.
31/10/13
Night Freight were excellent. I lost out in May when City Link delayed and damaged a parcel. I got no compensation from you or them:(
31/10/13
couldn't fault the service at all,first class, thankyou
31/10/13
Fantastic news, Thank you very much :-)
The service is generally good, although there is a glich in your system where the senders phone number is shown as the recipients?
31/10/13
No comment left by this customer.
31/10/13
No comment left by this customer.
31/10/13
My parcel arrived looking like it had been kicked the whole way there! it's a miricle nothing was broken!
31/10/13
Parcel was not picked up on the agreed collection date. I had to spend the whole of the next day chasing DX to get it collected next day
31/10/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this.
first-time customer and will definitely use again thanks Parcel Monkey
31/10/13
Thank you for making your first booking with us and please come back soon :-)
Collected on the Friday afternoon and delivered on the following Monday morning. Excellent service.
31/10/13
Brilliant news!!
Very quick and efficient service. Found on Google and will be using many more times in the future
31/10/13
Your service was absolutely excellent nothing needed improving in my case
31/10/13
product delivered smashed up and repact and now i need to do a refund!! not impressed
31/10/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
service has been very good but find the new website a little annoying
31/10/13
No comment left by this customer.
31/10/13
No comment left by this customer.
31/10/13
No comment left by this customer.
31/10/13
Great service. However, I dont know what you've done to your website but it seems slower and more copmplicated. Don't fix what ain't broke!
31/10/13
Recommend to use the company again. The service is good very professional the staff or driver very pleasant.
31/10/13
BRILLIANT SERVICE
31/10/13
No comment left by this customer.
31/10/13
Great easy to use service, package collected and delivered perfectly!
31/10/13
No comment left by this customer.
31/10/13
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