We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,792 reviews.
What a great service,i could not of asked for more and will be using you again
06/11/13
Excellent Courier friendly, polite, trustworthy & professional
06/11/13
No comment left by this customer.
06/11/13
Very good service
06/11/13
No comment left by this customer.
06/11/13
No comment left by this customer.
06/11/13
fab as normal ..... I wish i worked near you all so I could give all of you a big kiss x
06/11/13
No comment left by this customer.
06/11/13
Great service once again.
06/11/13
very good
06/11/13
no comment
06/11/13
no comment
06/11/13
Good price, delivered quickly. Thanks.
06/11/13
very good service
06/11/13
no comment
06/11/13
Fantastic, greta low cost and good service, thanks
06/11/13
This company is not interested in resolving problems or compensating for poor service and failed deliveries
06/11/13
Our Response: I am sorry you think that way but you are incorrect.
A hour or two collection window would be helpful - had to sit in all day
06/11/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
no comment
06/11/13
Always good value, fast delivery.
06/11/13
great service
06/11/13
excellent easy to use service
06/11/13
Somehow my postcode (pick-up) got linked with delivery address in Denmark...confused! Used black pen to remedy
06/11/13
no comment
06/11/13
no comment
06/11/13
I booked 2 days service but the courier didn't pick up almost one week my parcel and I had to call them 5 times until finally they collectit
06/11/13
Our Response: I am sorry to read that but If you have an issue then please contact our dedicated online support team via your account under the "support" section and not the courier directly.
no comment
06/11/13
no comment
06/11/13
no comment
06/11/13
Nothing, great cheap efficient service
05/11/13
Great service will defiantly be using again.
05/11/13
Fantastic news, Thank you very much :-)
no comment
05/11/13
In the last week I have sent four consignments, one lost, one undelivered and two not collected!
05/11/13
Our Response: I am sorry to read that. Please contact our dedicated online support team via your account who will look into this for you.
A text to say he was on his way would have been nice as he didn't arrive til 3pm and I couldn't leave the house til he'd been
05/11/13
No comment left by this customer.
05/11/13
The item arrived completely broken
05/11/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
Very easy site to use. All delivered and collected as advised by the company selected.
05/11/13
Fantastic news, Thank you very much :-)
It's great! Easy to use and great service
05/11/13
very reliabe and efficient service.
05/11/13
simpler instructions re labels and inputing addresses
05/11/13
