We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,461 reviews.
no comment
01/11/13
This package was due to be collected on Tuesday. I waited in all day within the times stated and nobody turnt up and I was not contacted
01/11/13
Our Response: On behalf of the courier concerned please accept our apologies for this. If you contact our support team via your account they will look into this problem further for you but once again sorry.
no comment
01/11/13
no comment
01/11/13
no comment
01/11/13
It was excellent with a pleasent delivery man. Need to give some idea of time for delivery and pick up
01/11/13
Excellent service. Package took 5 days door-to-door from UK to Australia exactly as advised. First class service. Would def recommend.
01/11/13
It's great to see you are so pleased with our own International service :-)
no comment
01/11/13
no comment
01/11/13
no comment
01/11/13
item arrived in good time and undamaged
01/11/13
top notch service
01/11/13
item arrived in good time and undamaged.
01/11/13
The first time i have used you aod
01/11/13
Thank you for making your first booking with us and please come back soon :-)
I found your service very professional. The delivery guy was nice and friendly and delivered item despite the hurricane storm across the UK.
01/11/13
Fantastic news, Thank you very much :-)
no comment
01/11/13
no comment
01/11/13
No comment left by this customer.
01/11/13
Superb! Easy, efficient and reasonable. Thanks.
01/11/13
v good. 1 complaint. all day collection time is ok for business but poor for residential. a.m. or p.m. would be more helpful.
01/11/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
No comment left by this customer.
01/11/13
No comment left by this customer.
01/11/13
Excellent service
01/11/13
No comment left by this customer.
01/11/13
No comment left by this customer.
01/11/13
The parcel didnt even reach its destination and they are saying they never took it.
01/11/13
Our Response: The tracking shows 28th October 2013 @ 09:28 DX were unable to collect. Please contact us for more information.
Perfect
01/11/13
Excellent service. Easy to set up. Will use again.
01/11/13
Fantastic news, Thank you very much :-)
No comment left by this customer.
01/11/13
I am glad it was not a breakable or fragile item the way it was chucked in the back of a van under some heavy items
01/11/13
No comment left by this customer.
01/11/13
No comment left by this customer.
01/11/13
you failed to collect and do the delivery
01/11/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
The parcel was collected on the 28th. We paid for overnight delivery, however, the parcel was not delivered until the 30th at 17.30.
01/11/13
Our Response: The service is advertised as 1 to 2 days so you did receive the item within the timeframe stated.
No comment left by this customer.
01/11/13
Excellent service
01/11/13
Thank you very much :-)
quick and efficient
01/11/13
A day late in delivery and couldn't track on line otherwise fine
01/11/13
DX Freight are working on their tracking so we hope to bring you improvements in this area just as soon as possible.
No comment left by this customer.
01/11/13
first class service, thank you so much
01/11/13
And a big thank you to you too ;-)
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