We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,794 reviews.
Excellent service. Only improvement would be if you give am or pm time
24/11/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
All went smoothly
24/11/13
No comment left by this customer.
24/11/13
No comment left by this customer.
24/11/13
Took 3 days for parcel to be picked up by Courier and we had to make lots of phone calls to get it sorted.
24/11/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
No comment left by this customer.
24/11/13
The name "parcelmonkey" is just daft. A bit like clutching at Domain-name straws. Like Moonpig or Zavvi or Morethan or Egg or Amazon(!)
24/11/13
But you remember them don't you ;-)
no comment
24/11/13
none. thank you
24/11/13
no comment
24/11/13
very good service
24/11/13
No improvements necessary
24/11/13
ur system is great however parcelfroce managed to break the items I was shipping so have sent off my claim form.
24/11/13
no more need be said, i went for the cheapest hoping you would deliver safely, and you did, so spot on,..thanks
24/11/13
Fantastic news, Thank you very much :-)
Easy to set up. Could do with link to postage lables on last page of paperwork instead of or as well as email, or did i miss them?
24/11/13
Super service! On time collection and prompt next day delivery...excellent!
24/11/13
Great, as described!
24/11/13
no comment
24/11/13
because of your professional business I was very pleased with your service.
24/11/13
Very good thank you
24/11/13
no comment
24/11/13
excellent service
24/11/13
outstanding service overall
24/11/13
Your pick up was friendly and professional. Very important to keep client confidence!
23/11/13
Ok
23/11/13
no comment
23/11/13
I couldnt have asked for better it was a good price and very quick
23/11/13
no comment
23/11/13
Delivery drivers repeatedly missed the collection due to arriving at wrong entrance and not calling contact # provided.
23/11/13
Our Response: On behalf of the individual courier driver concerned please accept our apologies for his mistake.
no comment
23/11/13
Excellent as always. Collected on time, delivered next day as promised, and package in perfect condition on delivery.
23/11/13
very pleased with the way your site operates
23/11/13
Very good and quick collection
23/11/13
no comment
23/11/13
Very good indeed - unable to suggest any improvements, good price and pick up / documentation.
23/11/13
no comment
23/11/13
Excellent service delivering a large awkward shape parcel. many thanks
23/11/13
did what you were supposed to. thanks
23/11/13
I book the collect and Courier didn't come. That happened 2 consecutive days
23/11/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
Very pleased - easy to book and came when expected.
23/11/13
Fantastic news, Thank you very much :-)
