We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,643 reviews.
Did what it said on the tin
13/11/13
No comment left by this customer.
13/11/13
No comment left by this customer.
13/11/13
Missed the first booking, no reason specified, even though my email and phone number was provided..
13/11/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
Good service. Polite, helpful driver. Did what you promised. Smooth. Thanks
13/11/13
Fantastic news, Thank you very much :-)
No comment left by this customer.
13/11/13
Great service .. delivery as promised and polite helpful drivers ...
13/11/13
I really need to contact you - parcel was not collected, and there are no contact numbers on your website!
13/11/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team via the "support" section in your account dashboard and they will look into this further for you.
no hassle, good website, collected on time.
13/11/13
no comment
13/11/13
great service and price
13/11/13
Fantastic news, Thank you very much :-)
no comment
13/11/13
I will never use parcel monkey again you didn't pick the parcel up when you said I had to try an rebook it an found it really hard to so
13/11/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Rest assured we will speak with them.
no comment
13/11/13
Labels to be brought when collected if don't have facility to print yourselves! Smaller collection slot time
13/11/13
Very easy process, thank you
13/11/13
And a big thank you to you too ;-)
48 hour special took 6 days to deliver. Driver was rude and parcel force blatantly lied to me. I am not happy.
13/11/13
Our Response: On behalf of the courier concerned please accept our apologies for this. If you contact our support team via your account they will look into this problem further for you but once again sorry.
Sorry can't fault the service
13/11/13
There is no need to apologise about that!!
Easy to use, cheap and reliable. Parcel was collected and delivered on time. Great service
12/11/13
Good price and delivered on time - will be using Parcel Monkey again.
12/11/13
Fantastic news, Thank you very much :-)
no comment
12/11/13
very good although insurance nearlly doubled my quote.
12/11/13
great service, next day delivery. will use again.
12/11/13
no comment
12/11/13
no comment
12/11/13
Possibility of an email on day of delivery to state your delivery will be with you between such and such a time!
12/11/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
excellent service, a rough time when the parcel is going to be collected would be helpful! Otherwise top service thanks
12/11/13
Fantastic service
12/11/13
no comment
12/11/13
no comment
12/11/13
no comment
12/11/13
Very pleased with the service, great price, will be using as my regular courier service.
12/11/13
very prompt, good price, quick delivery.
12/11/13
Fantastic news, Thank you very much :-)
You didn't collect!!
12/11/13
Our Response: According to the tracking the item was collected and also delivered and Signed for by 'REID' at 12:41 on Thursday 7th November.
As always with City Link, they collect, they deliver and all at a reasonable cost. PM is an ideal tool to access City Link.
12/11/13
Fantastic news, Thank you very much :-)
no comment
12/11/13
no comment
12/11/13
Great service in terms of price, indeed. Confussing messages about collection date, had to waste 2 days waiting ! Parcel arrived OPENED !
12/11/13
Top notch as alway, parcel2go are forever loosing my parcels, and claiming is a nightmare. 5 star parcelmonkey
12/11/13
That is music to our ears. Thank you very much :-)
no comment
12/11/13
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