We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,009 reviews.
Was ok. Nothing special.
06/11/13
No comment left by this customer.
06/11/13
Great prompt service and pricing
06/11/13
Occasionally I need to supply a herbal tonic packaged in a heavy duty plastic bottle. Parcelforce accepts liquids. PM should too.
06/11/13
Used your service to return an item purchased online. Was well wrapped and in good condition when handed to courier but arrived damaged.
06/11/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
Good service and will continue to use in the future.
06/11/13
Perfect service, quick respond, thanks A++++
06/11/13
Cheapest and fastest service that I found for my extra large item. Great!
06/11/13
Fantastic news, Thank you very much :-)
No comment left by this customer.
06/11/13
Only send messages when arrangements are not going to plan and then by email not telephone message, also cut down on your emails.
06/11/13
No comment left by this customer.
06/11/13
No comment left by this customer.
06/11/13
No comment left by this customer.
06/11/13
friendly reliable service, thanks.
06/11/13
fourth time of using parcel monkey, now I've got used to it, I have to say the service is very good. I will continue to use , thanks
06/11/13
Thank you very much for your 4 orders to date :-)
No comment left by this customer.
06/11/13
This was a collection of a incorrect delivery - parcel arrived in damaged packaging (product far too heavy for packaging!) Re-packaged
06/11/13
Always on time and very happy with your service :)
06/11/13
can not see a way you can improve
06/11/13
Efficient service
06/11/13
Courier did not turn up first day came when re booked
06/11/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
All worked as it should, great service
06/11/13
No comment left by this customer.
06/11/13
,,
06/11/13
Good service - an estimated time of collection could be useful
06/11/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
A very good service
06/11/13
No comment left by this customer.
06/11/13
No comment left by this customer.
06/11/13
No comment left by this customer.
06/11/13
Straightforward to use website but slow to load
06/11/13
Excellent service, nice, polite driver. Always there when they say they're going to be.
06/11/13
smooth transaction - best value for this parcel vs. other services.
06/11/13
went great thanks
06/11/13
No comment left by this customer.
06/11/13
No comment left by this customer.
06/11/13
No comment left by this customer.
06/11/13
1st time used parcelmonkey will use them again,did everything they said,very pleased with service
06/11/13
Thank you for making your first booking with us and please come back soon :-)
No comment left by this customer.
06/11/13
great as usual :)
06/11/13
EXCELLENT SERVICE PICK UP AND DELIVERY...ALL THE BEST FOR 2014...WE SHALL BE USING YOUR COMPANY FOR FUTURE PARCELS...KEEP ON KEEPING ON
06/11/13
All the best for 2014 to you too and thanks very much for your business.
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