We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,466 reviews.
excellent, efficient service,Thank you
20/11/13
No problems at all.
20/11/13
It's great to see you are so pleased with our DX service :-)
The driver has not turned up twice this week and I had many dissapointed customers who expect their parcels next day!!!
20/11/13
Our Response: On behalf of the courier concerned please accept our apologies for this. If you contact our support team via your account they will look into this problem further for you but once again sorry.
you returned it to my after 2 weeks wrecked the curtomer is claiming compo off me and you will not refund my postage abyssmal service
20/11/13
No comment left by this customer.
20/11/13
I only can say, that it was fast enough and safety!
20/11/13
GREAT SERVICE!
20/11/13
Thank you very much :-)
No comment left by this customer.
20/11/13
I have asked from which account I paid and when as it kept saying declined? Please confirm
20/11/13
We cannot fault the service. The parcel was collected as requested .
20/11/13
Very easy to use, no problems whatsover, would recommend and use again!
20/11/13
Thank you and it's great to see you will be recommending us.
excellent service!!!
20/11/13
No comment left by this customer.
20/11/13
No comment left by this customer.
20/11/13
excellent - although 3rd delivery attempt
20/11/13
My first time at using service, excellent parcel was collected on time delivered on time can't ask for more. Will continue to use
20/11/13
Thank you for making your first booking with us and please come back soon :-)
Superb yet again thank you
20/11/13
Trouble free
20/11/13
No comment left by this customer.
20/11/13
No comment left by this customer.
20/11/13
Good service, bit expensive thou
20/11/13
We do offer cheaper options than the one you selected.
No comment left by this customer.
20/11/13
Tracking leaves a lot to be desired. The status of two out of the four packages I sent still say that they have only been collected.
20/11/13
Our Response: DX are working on their tracking so we hope to bring you improvements in this area just as soon as possible.
No comment left by this customer.
20/11/13
No comment left by this customer.
20/11/13
quick response to email query
20/11/13
Fantastic news, Thank you very much :-)
No comment left by this customer.
20/11/13
My parel arrived severly damaged, even after being labelled as fragile. I'm really disappointed and won't be ussing this service again
20/11/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
great service.
20/11/13
No comment left by this customer.
20/11/13
Only "very small problem" was that your confirmation emails ended up up in my junk folder. I was unsure that the order had gone through.
20/11/13
No comment left by this customer.
20/11/13
No comment left by this customer.
20/11/13
Great website/interface, collection went smoothly & both parcels delivered - will definitely be using Parcel Monkey again :)
20/11/13
Fantastic news, Thank you very much :-)
Good reliable service
20/11/13
No comment left by this customer.
20/11/13
it would be nice to receive a text message on receipt of the delivery.
20/11/13
There is free online tracking for that as text's cost money.
No comment left by this customer.
20/11/13
We are very pleased with the Service Parcel Monkey provide for our overseas customers
20/11/13
Fantastic news, Thank you very much :-)
It would be useful if you insured goods for more than £1000.
20/11/13
i am sorry but we have no plans to move into this market.
