We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,466 reviews.
You charge more than city link and yet you use them for the service, not quite fair!
23/11/13
Our Response: Sorry!!
collection on day as promised seamless service
23/11/13
Even after contacting Courier to rearrange delivery they failed and returned the very damaged parcel to me - VERY disappointed
23/11/13
Our Response: On behalf of the courier concerned please accept our apologies for this. If you contact our support team via your account they will look into this problem further for you but once again sorry.
Had to change arranged pick up to depot drop off due to plan change. Struggled to EASILY find appropriate contact number to make changes.
23/11/13
Easy to use website, polite coutier driver collected on time.
23/11/13
Fantastic news, Thank you very much :-)
Excellent VFM and service . I will use again. Thanks.
23/11/13
Super fast and very reliable
23/11/13
no comment
23/11/13
Easy to follow on line instructions. Collected and delivered when said. Excellent service.
23/11/13
Thanks for the great service. It was easy, cheap and fast!
23/11/13
no comment
23/11/13
both parcels collected and delivered to my complete satsfaction alongside with the price
23/11/13
A+
22/11/13
As allways very very pleaed A1
22/11/13
The service you provide works very well. The only suggestion I have: you should have drop address in email reply once order is created. Tks
22/11/13
no comment
22/11/13
The ordering process was confusing and didn't work first time, I nearly had two parcels to collect. The courier didn't carry out instruction
22/11/13
was good service thank you so much
22/11/13
And a big thank you back for booking with us :-)
Collected on incorrect day-despite email confirming it would be collected on the correct day. Delivered 24hours too late as consequence
22/11/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
great service will use you again and tell everyone how great you have been its not often i can say that !thankyou
22/11/13
Fantastic news, Thank you very much and it's great to see you will be recommending us.
no comment
22/11/13
no comment
22/11/13
Top Class. Never, ever a problem. An excellent company which I use weekly. KEEP IT UP PARCEL MONKEY
22/11/13
We will always try our very best.
Great service & affordable. I didn't even have to leave the house, they came & collected it.
22/11/13
Be helpful to know whether the documentation had to be printed or whether the courier would provide them.
22/11/13
I am very satisfied with your service, I will post regularly should also expect a discount
22/11/13
Quick affordable delivery, thanks
22/11/13
So far 100%, Thank you.
22/11/13
Very difficult I know but if you could narrow down the window for collection times would be helpful, even if there was a small surcharge.
22/11/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
Good experience, thanks.
22/11/13
no comment
22/11/13
no comment
22/11/13
no comment
22/11/13
Excellent professional service .Highly recommend .
22/11/13
Thank you and it's great to see you will be recommending us.
no comment
22/11/13
Excellent service. Had to do very little work with PM and Parcel Force. Will definitely use you again.
22/11/13
Not so sure about the new look website, not a very regular user I find navigating the new layout more difficult, particularly for routine ov
22/11/13
no comment
22/11/13
good service would use again
22/11/13
I would just like some assurance that parcel has been delivered
22/11/13
The tracking shows it has been.
