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Review Centre - Real Feedback From Our Customers
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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.

You can also read our latest reviews on TrustPilot

Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,643 reviews.

  • 5 / 5

    no comment

    14/11/13

  • 5 / 5

    :-)

    14/11/13

    If you are very happy then we are very happy too :-)

  • 5 / 5

    good simple easy service could be abit cheaper

    13/11/13

  • 5 / 5

    It would help for multiple orders instead of a drivers signature sheet for every parcel, when we only need one, we only get one.

    13/11/13

  • 5 / 5

    Perfect in every way

    13/11/13

  • 5 / 5

    Simply awesome!

    13/11/13

  • 5 / 5

    no comment

    13/11/13

  • 5 / 5

    Hassle free no nonsense keep up the good work

    13/11/13

    Thank you and we will always try our very best.

  • 3 / 5

    One item I sent did not work when received

    13/11/13

  • 4 / 5

    parcel 2 collected a bit later than informed, but it didn't matter with my parcels. for the price very pleased. many thanks Dave Hughes

    13/11/13

    Thanks very much Dave :-)

  • 3 / 5

    Many of my orders only show collected even when I know they have been delivered.

    13/11/13

    Our Response: If you click on the green tracking globe you will see it states delivered.

  • 5 / 5

    Brilliant!!!

    13/11/13

  • 1 / 5

    I waiting in all day waiting for you to collect a parcel as specified and no one collected the parcel

    13/11/13

    Our Response: Tracking for the day after you booked ( 05.11.13 ) shows 06-11-2013 15:34 London North West Depot Collected from customer

  • 5 / 5

    Everything was great thank you

    13/11/13

    And a big thank you to you too ;-)

  • 5 / 5

    great service at a great price

    13/11/13

  • 2 / 5

    Courier didn't collect the parcel when they should have and had to be phoned up and asked

    13/11/13

    Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.

  • 4 / 5

    no comment

    13/11/13

  • 5 / 5

    Collection and delivery was slick and quick. Would highly recommend

    13/11/13

    Thank you and it's great to see you will be recommending us.

  • 5 / 5

    no comment

    13/11/13

  • 5 / 5

    excellent

    13/11/13

  • 2 / 5

    picked up friday for delivery monday was not delivered until wed not very good

    13/11/13

    Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this.

  • 5 / 5

    parcel collected and delivered on time and at a cost well below those we were quoted by other couriers.

    13/11/13

    Fantastic news, Thank you very much :-)

  • 4 / 5

    no comment

    13/11/13

  • 5 / 5

    Best value out of several aggregators I use, clear instructions and useful tracking information

    13/11/13

  • 5 / 5

    COLLECTED ON TIME FROM MY GARDEN, SAVED HAVING SOMEONE AT HOME

    13/11/13

    Fantastic news, Thank you very much :-)

  • 4 / 5

    You could improve the service for the completion of customs declaration, a general performa for sending gift parcels so no cost is showing

    13/11/13

    We have to state the costs for customs.

  • 5 / 5

    I was extremely pleased with your sevice however I did have a sligtht problem with the download format of the delivery label

    13/11/13

  • 5 / 5

    Can't think of anything at the moment

    13/11/13

  • 5 / 5

    no comment

    13/11/13

  • 4 / 5

    I found it a very good service! x

    13/11/13

    Thank you x

  • 5 / 5

    There is nothing we would like to change.... Happy with the service

    13/11/13

    Thats great to hear.

  • 5 / 5

    I can't fault the service :)

    13/11/13

  • 5 / 5

    no comment

    13/11/13

  • 5 / 5

    same day collection , next day delivery , your service is 1st class keep up the good work , i highly recomend your company

    13/11/13

    Thank you and it's great to see you have been recommending us.

  • 5 / 5

    no comment

    13/11/13

  • 5 / 5

    Fast, efficient, effective.

    13/11/13

  • 5 / 5

    Perfect as always. Collect and delivered on time and with care.

    13/11/13

  • 5 / 5

    No comment left by this customer.

    13/11/13

  • 2 / 5

    dx frieght were booked to collect thurs, turned up monday after 3 phone calls. they also dropped the parcel 20 yards from pick up point.

    13/11/13

  • 5 / 5

    All good

    13/11/13

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