We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,009 reviews.
Thank you. Fast deliver. All good. Well done.
07/11/13
Fantastic news, Thank you very much :-)
great service when it works
07/11/13
I paid for next day delivery, My parcel was not picked up on the date assured. I would like a rebate as you did not fulfill the contract
07/11/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
N/A
07/11/13
Very clear website very good service a wonder to work with thank you thank you thankyou
07/11/13
The driver collected the item from the porch and left the receipt as directed. No hassle! Thank you!
07/11/13
Our Response: So it should have been 5 stars then!! ;-)
No comment left by this customer.
07/11/13
No comment left by this customer.
07/11/13
Website never showed pick-up. had to wait uto ring DX and find out when parcel being delivered
07/11/13
Our Response: If you have an issue then please contact our dedicated online support team via your account under the "support" section and not the courier directly.
Most of our customers require a 24hr service so we use alternative methods as Parcel Monkey only offers 48hr.
07/11/13
No we don't.
great service!!!!!
07/11/13
Thank you very much.
Fast, cheap and efficient service - as always, thank you!
07/11/13
all good thanks
07/11/13
No comment left by this customer.
07/11/13
prompt collection by friendly driver, delivered promptly with no damage.
07/11/13
I find you very efficient and thank you. Will use again in near future
07/11/13
no further comments, very pleased with service
07/11/13
very pleased, kept you up todate tracking your parcel, could be cheaper haha
07/11/13
Thank you - fantastic service, straight forward and well priced!
07/11/13
All went fine, and as stated
07/11/13
Fantastic news, Thank you very much :-)
You could improve if you stopped damaging parcels. My alloy wheels had obviously been droid dead and chipped and I had to pay for repair
07/11/13
No comment left by this customer.
07/11/13
Actually I think the problem was with the delivery provider so sorry about that. Didn't get next day service
07/11/13
Our Response: No problem and thanks for your understanding.
No comment left by this customer.
07/11/13
First time using parcel monkey and it was so easy to do and all went very smoothly - will definitely be using them again :-
07/11/13
Thank you for making your first booking with us and please come back soon :-)
No need to change anything ,your service is just fine as it is.
07/11/13
excellent value and service.....will def use again :)
07/11/13
very reliable service, and very accessible
07/11/13
Canny good like
07/11/13
Very satisfied and will certainly use you again as the need arises - thankyou
07/11/13
a phone number for customers would be nice and BACS payments would be much better
07/11/13
No comment left by this customer.
07/11/13
Parcel collected and arrived on time. Thanks
07/11/13
Was not happy at all 3 days off work 2 times you said would be picked up no pick up , no explenation , no sorry , will not use you again
07/11/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
it was all good guys, no feedback other than it would be ideal to be able to insure to a greater amount - say £2000
07/11/13
I am sorry but as a business we don't want to be at a high level of financial risk.
Excellent service - will use again - far cheaper than collecting all my ebay stuff myself!
07/11/13
No comment left by this customer.
07/11/13
No comment left by this customer.
07/11/13
It took 2 Days longer than suggested by you and arrived 1 day late for the exhibition we were attending
07/11/13
Our Response: I am sorry to hear that but as we make clear this is a transit time guide and not a guarantee.
No comment left by this customer.
07/11/13
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