We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,642 reviews.
excellent service as usual - thank you
12/11/13
The package and contents were destroyed. It was a steel part for a commercial door and was delivered crushed and broken.
12/11/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
no comment
12/11/13
We didn't receive the parcel labels as the website said we would. This made it slightly awkward when we took the parcel to the depot
12/11/13
Our Response: Sorry but I can find no reason why the labels should not have arrived in your inbox.
failed collection
12/11/13
Our Response: Tracking shows the item was collected and delivered. Signed for by 'NATASCHA' at 15:51 on Thursday 7th November.
Very good
12/11/13
Thank you very much.
No comment left by this customer.
12/11/13
a*
12/11/13
Excellent !!!
12/11/13
No comment left by this customer.
12/11/13
The courier did not turn up on day specified and knowbody called to advise. Buyer let down at receiving end. Came the following day.
12/11/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
Incredible service!!!! 'Nuff said!!!
12/11/13
wicked ;-)
Paid for before 12, I think the item should be collected by 12 too if paying extra
12/11/13
parcel not collected on the day. had to make 4 phone calls to arrange collection.
12/11/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
no one has been to pick my parcel up yet i have had a day of work for nothing so very disappointed
12/11/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
No comment left by this customer.
12/11/13
Excellent - thank you :-)
12/11/13
And a big thank you to you too ;-)
great service will be using again
12/11/13
just keep on doing what you do ...right price...right collection and delivery day...parcel in one piece...right service.... 1st class
12/11/13
We will always try our very best.
Supply a contact number and make it easier to find the number on the website, VERY hard to contact, this immediate makes the company a bad
12/11/13
Our Response: We offer a dedicated online support team via the "support" section in your dashboard should you need to make contact with us.
I couldn't have asked for anything more, faultless, easy to use service, without doubt, I will use your services again....brilliant !
12/11/13
Fantastic news, Thank you very much :-)
No comment left by this customer.
12/11/13
No comment left by this customer.
12/11/13
excellent all round.
12/11/13
No comment left by this customer.
12/11/13
The only issue I have is that you don't get a pick up time and can be waiting in all day other than that no problems at all.
12/11/13
Ist delivery from you and its excellent+++++++++
12/11/13
Thank you for making your first booking with us and please come back soon :-)
No comment left by this customer.
12/11/13
good job
12/11/13
The parcel was picked up on time and delivered on time. What more can I say.It was good ,thank you*****
12/11/13
Reasonable pricing & job done very well. Will definately use service again.
12/11/13
No comment left by this customer.
12/11/13
great thanks
12/11/13
Same day delivery would be great!
12/11/13
Good service, no complaints
12/11/13
Courier never turned up and I've had no response from Customer Service
12/11/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this.
No comment left by this customer.
12/11/13
Now royal mail are ripping us a new one on postal costs, Parcel Monkey is filling a hole - so to speak!
12/11/13
Fantastic news!!
The whole experance was very good. The parcel was collected and delivered on time with no hassel, I will be using this service again, well d
12/11/13
No comment left by this customer.
12/11/13
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