We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,009 reviews.
no comment
06/11/13
no comment
06/11/13
I booked 2 days service but the courier didn't pick up almost one week my parcel and I had to call them 5 times until finally they collectit
06/11/13
Our Response: I am sorry to read that but If you have an issue then please contact our dedicated online support team via your account under the "support" section and not the courier directly.
no comment
06/11/13
no comment
06/11/13
no comment
06/11/13
Nothing, great cheap efficient service
05/11/13
Great service will defiantly be using again.
05/11/13
Fantastic news, Thank you very much :-)
no comment
05/11/13
In the last week I have sent four consignments, one lost, one undelivered and two not collected!
05/11/13
Our Response: I am sorry to read that. Please contact our dedicated online support team via your account who will look into this for you.
A text to say he was on his way would have been nice as he didn't arrive til 3pm and I couldn't leave the house til he'd been
05/11/13
No comment left by this customer.
05/11/13
The item arrived completely broken
05/11/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
Very easy site to use. All delivered and collected as advised by the company selected.
05/11/13
Fantastic news, Thank you very much :-)
It's great! Easy to use and great service
05/11/13
very reliabe and efficient service.
05/11/13
simpler instructions re labels and inputing addresses
05/11/13
No comment left by this customer.
05/11/13
No comment left by this customer.
05/11/13
The choice of carriers was good, with various options. Pricing was competitive, with nothing hidden.
05/11/13
No comment left by this customer.
05/11/13
Very satisfied with the service. Thank you
05/11/13
And a big thank you for booking with us :-)
Whilst it isn't a problem if all goes well, I would appreciate ringing you direct if it goes wrong. You are the first contact.
05/11/13
Does what it says on the tin!
05/11/13
Excellent service! Very cheap and easy to use. Very friendly and helpful delivery man too! Will definitely use parcel monkey again.
05/11/13
Fantastic news, Thank you very much :-)
NO fuss, no ****, just quick delivery, on time pick up, and drivers that go the extra mile (City Link)
05/11/13
Great service, fast reliable and cheap, best
05/11/13
pretty decent, would like a pick up time so i dont have to stay in all day though!
05/11/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
Top Marks !!!
05/11/13
Easy to use - pick up and drop off on time. Great service
05/11/13
1/3 of items did not arrive, left on a pallet arrived as(1 Box)driver thought he had 3 boxes but couldn't find other two sent email no reply
05/11/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this.
No comment left by this customer.
05/11/13
No comment left by this customer.
05/11/13
No comment left by this customer.
05/11/13
All good
05/11/13
No comment left by this customer.
05/11/13
One parcel was dropped and dented the wood! I will be complaining and asking for a refund
05/11/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
No comment left by this customer.
05/11/13
No comment left by this customer.
05/11/13
it was fast and very easy. Great service. Thx a lot
05/11/13
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