We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,057 reviews.
excellent when other carriers were too expensive and difficult to use. Can't fault! thanks :)
21/12/13
very good service
21/12/13
PayPal as a payment option
21/12/13
Collection booked in advance, Parcel picked up 2 days later as arranged. Parcel damaged during transit! Not recommended! will NOT use again!
21/12/13
Collection on time, delivered quickly.
21/12/13
The van driver kept turning up at my neighbours house,I took it to Courier in peterboro myself after 3 days waste of time
21/12/13
excellent service and great price, thanks
21/12/13
waited in from 9 am for collection of parcel but not picked up until 5.35 pm disgraceful service all day wasted and lost 3 hours from work
21/12/13
I paid for NEXT DAY delivery the courier failed to collect when arranged nor did they contact me to say they were not collecting that day.
21/12/13
no comment
21/12/13
no comment
21/12/13
NO way to sign/track returned package
21/12/13
no comment
21/12/13
I paid for the delivery on Friday 13th for the parcel to be picked up on Monday 16th, it wasn't picked up until Tuesday 17th.
21/12/13
fast delivery, very good shipping
21/12/13
Absolutely rubbish! No number to contact, ridiculous
21/12/13
I have used Parcel Monkey Twice now for parcels to USA. Delivered in 3 days. Fantastic Service. FIVE STAR HANDLING. Extremely Reliable.
21/12/13
no comment
21/12/13
superb . parcel collected at 1.30 pm then arrived at destination at 7.55am the next day .... amazing .!!!!!!! 260 miles away.
21/12/13
no comment
21/12/13
Superb Service, I Dropped the parcel off and it was delivered next day as arranged.
21/12/13
Arrived on time and at a good price, thank you
21/12/13
eXCELLENT DID WHAT WAS STATED
21/12/13
No comment left by this customer.
21/12/13
No comment left by this customer.
21/12/13
1st CLASS AS ALWAYS WELL DONE
21/12/13
Easier to use than some other websites.
21/12/13
No comment left by this customer.
21/12/13
No comment left by this customer.
21/12/13
first time user and totally happy ,have booked in 2 other deliveries :)
21/12/13
delivery of sofas arrived wet and dirty? How do I make an offical complaint?
21/12/13
picked up on time and delivered on time, thank you
21/12/13
Service from organising first parcel to delivery was brilliant - will use again and encourage other people to do the same.
21/12/13
i always use parcel monkey at this time of the year and they have never let me down.full marks to them.
21/12/13
prompt pickup as expected and safe delivery within time frame expected
21/12/13
No comment left by this customer.
21/12/13
very good delivery service, just would have liked clearer instructions re the invoice and labelling requirements
21/12/13
No comment left by this customer.
21/12/13
There was no window for the pick up, so I waited around all day untiil 4:15pm. It would have been nice to know when to expect the driver.
21/12/13
Think you are well organised as you are - certainly acted efficiently with my query.
21/12/13
