We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,268 reviews.
Quality service and very competitive prices, in other words it does as exactly as it says on the tin!! A+++
14/01/14
Fantastic, quick, efficient service - thank you very much!
14/01/14
No comment left by this customer.
14/01/14
No comment left by this customer.
14/01/14
No comment left by this customer.
14/01/14
No comment left by this customer.
14/01/14
Courier missed pickup twice, driver had apparently stated noone at home, despite collection being my workplace and open/manned 364/24/7.
14/01/14
Picked up nice and early will use again thankyou
14/01/14
No comment left by this customer.
14/01/14
No comment left by this customer.
14/01/14
Delivery was made after 2 days.
14/01/14
Our Response: The service is advertised as 1 to 2 days so you did receive the item within the timeframe stated.
Original collection day/time wasn't met
14/01/14
You are doing everything right. You are fast, efficient & give multiple ways of getting parcels delivered. There is no need for improvement
14/01/14
Fantastic news, Thank you very much :-)
Excellent service all round. Well done.
14/01/14
Good shipping. Expensive insurance.
14/01/14
No problems, parcel delivered with thanks
14/01/14
Excellent, affordable service as always, many thanks, I will use you again and again!
14/01/14
Brilliant news!!
No comment left by this customer.
14/01/14
I was a little worried ( but all was ok in the end- delivere!) because the bar code was missing and the driver did not have a label with him
14/01/14
Courier have been incredibly unprofessional, the parcel was eventually picked up 3 days late after multiple phone calls made each day.
14/01/14
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
Price was good but collection didn't happen on the day your email suggested so I had to stay home the following day.
14/01/14
The parcel still has not arrived and it was also collected 2 days late
14/01/14
2 failed collections, no reply to complaint except automated email, made collection myself. Bitterly disappointed, want refund - no service!
14/01/14
No comment left by this customer.
14/01/14
excellent, would use again
14/01/14
Great! Thanks. I will use you again. X
14/01/14
absolutely excellent service and i shall be using you in future.
13/01/14
because monkey parcel doesn,t delivered on time
13/01/14
collected and delivered on time
13/01/14
very efficient service thanks only improvement would be to give a estimated a pickup time
13/01/14
Had an issue with your T&Cs being different to that of DX... caused a standoff with carrier but they took parcel in the end :)
13/01/14
no comment
13/01/14
I would like to be able to book a (lower cost) 2-3 day CityLink service. You only seem to offer next day.
13/01/14
We offer what City Link provide. If they did this then we would gladly provide it to our customers.
Great as always
13/01/14
No problems at all
13/01/14
no comment
13/01/14
no comment
13/01/14
no comment
13/01/14
no comment
13/01/14
No changes needed
13/01/14
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