We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,927 reviews.
Love your service!
09/01/14
Parcel picked up one day late, still not delivered, they dont answer their phone, complete stress, cannot sort anything out.
09/01/14
Collected early by City link, delivered on day expected thank you
09/01/14
slow not deliverd as promised really
09/01/14
Nice easy process, first time using but impressed so far, better service than MyHermes anyway.
09/01/14
no comment
09/01/14
You are the best :)
09/01/14
no comment
09/01/14
An approximate time of delivery eg AM or PM
09/01/14
Few people realize what you do, that you aren't a parcel company just a broker; make it clearer for the *****s please. Top class otherwise.
09/01/14
no comment
08/01/14
My item was returned to me. I paid for my item to be delivered back to me. Well done!
08/01/14
Great as usual
08/01/14
friendly, reliable service, great prices, thanks.
08/01/14
no comment
08/01/14
no comment
08/01/14
good service
08/01/14
Change nothing all good.
08/01/14
Same Excellent service As Usual
08/01/14
no comment
08/01/14
Was disappointed that you didn't have any service between Xmas and new year on what were normal working days. Other than that we are happy ð
08/01/14
no comment
08/01/14
The tracking code wasn't so easy to find, parcel force tracking site message sounded like nothing was know until after it was collected.
08/01/14
As a first time user (of your excellent service) I was puzzled a but regarding goods ie guitars and insurance. I paid but was not sure!
08/01/14
I could not fault your service brilliant would defiantly use again
08/01/14
Supposed to be collected Thursday and delivered on Friday. Collected friday (1 day late) delivered Monday (3 days late). Why pay for 24hr?
08/01/14
Our Response: The delay relates to the New Year close down.
no comment
08/01/14
email when item has been delivered
08/01/14
no comment
08/01/14
Very easy delivery to Gateshead depot which is on my way to work. Tracking excellent and delivery within 24 hours. Very
08/01/14
no comment
08/01/14
Brilliant price and service. Well done
08/01/14
no comment
08/01/14
everything perfect, timing, picking up, attitude, website, monkey logo, everything, hope you will sustain it
08/01/14
No comment left by this customer.
08/01/14
superb service, very quick, on time, good price,A+++
08/01/14
Delivery time stated as 3-5 days. Arrived 9 days after collection, box damaged but contents OK. Tracking not updated so couldn't follow!
08/01/14
Our Response: It is working days so with the New Year holiday period an additional delay did happen. Sorry about that though.
picked up and delivered as expected. Good price for the service.
08/01/14
Fantastic news, Thank you very much :-)
Third time using Parcel Monkey and have been pleased on each occasion with speedy pickup and safe and prompt delivery. Thank you.
08/01/14
Fantastic news!!
very pleased with your service
08/01/14
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