We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,927 reviews.
parcels picked up and delivered on time excelent service.
11/01/14
GREAT SERVICE
11/01/14
Excellent service very quick with no problems
11/01/14
Our Response: So it should have been 5 stars then!! ;-)
No comment left by this customer.
11/01/14
Not really your fault, but Courier did not turn up to collect (claimed we were out, when we were ALL in)
11/01/14
collection and delivery as was sold. good use of morning slot prediction. would like a 2hour window or less.
11/01/14
Delightful smoooooth
11/01/14
Thank you very much :-)
Item arrived damaged. Need a better service for my business to work. Very poor. Hope the Compensation process works better than delivery.
11/01/14
Customer for the yamaha surround speakers complained of delivery damage, even though they were really well packaged.
10/01/14
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
You done great, done exactly what you said and delivered parcel on time Thankyou
10/01/14
Fantastic news, Thank you very much :-)
very good service simple online ordering system easy to use and parcels delivered effieciently with complete tracking service
10/01/14
Everything went smoothly.Will definitely use again for my large items.
10/01/14
no comment
10/01/14
Morning email to remind me of collection. Collected as promised. Recipient delighted. Worked very well.
10/01/14
Good communication and friendly service from pick up driver
10/01/14
first class service please keep it up
10/01/14
We will always try our very best.
no comment
10/01/14
no comment
10/01/14
Excellent !
10/01/14
That drivers take more care with parcels & u dont see them chucking the box with fragile items over their sin
10/01/14
great job, even it was a car panel, came in good order. Thank you
10/01/14
Parcel delivery was prompt and professional. Tracking was accurate and parcel arrived within 3 days. A+
10/01/14
Courier could not find address. Did not accept return call 2min after trying to call for directions. Took 2 more days to come back :-(
10/01/14
Our Response: On behalf of the courier concerned please accept our apologies for the delay in delivery Rest assured we will speak to them about this.
no comment
10/01/14
Very easy process, reasonable prices. Everything ran smoothly, very satisfied
10/01/14
Than You.
10/01/14
no comment
10/01/14
no comment
10/01/14
apart from estimated collection times you seem to have it all covered - but if collections are done later in the day even this would help.
10/01/14
excellent, cheap, quick, simple, everything you look for in a carrier.
10/01/14
reduce price of larger items.
10/01/14
Great service, thanks
10/01/14
Great service and much quicker than I expected.
10/01/14
Excellent as usual
10/01/14
No 'left with number....' Was left
10/01/14
no comment
10/01/14
parcels collected fri afternoon for del mon. not delivered till late Tues night. paid for next day tired to contact not able too want a refu
10/01/14
Our Response: On behalf of the courier concerned please accept our apologies for the delay in delivery Rest assured we will speak to them about this.
Great service. Thanks.
10/01/14
And a big thank you to you too ;-)
no comment
10/01/14
The third parcel I've with you - all good value and quick delivery - thanks
10/01/14
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