We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,268 reviews.
would prefer if same day collection/next day delivery - but service is satisfactory on the whole
15/01/14
no probs at all thank you very much
15/01/14
No comment left by this customer.
15/01/14
great service
15/01/14
It would be much better if you could pay by PayPal but apart from that good service
15/01/14
We do for some of the services we offer.
No comment left by this customer.
15/01/14
You broke a carp rod
15/01/14
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
Would be handy if I could use the address book to fill in the delivery address, or simply select from people I'd sent to before.
15/01/14
Had a few problems arranging collection/ delivery on the internet but otherwise a swift, efficient service. Thank you.
15/01/14
No comment left by this customer.
15/01/14
No comment left by this customer.
15/01/14
Half the price of Parcelforce, collected and delivered with no hassle whatsoever. Thanks!
15/01/14
Fantastic news, Thank you very much :-)
I'm pregnant so would have appreciated the driver bringing the item up the stairs to my flat but he said he was 'not allowed'.Otherwise good
15/01/14
The drivers don't work directly for us but I am sure most would have been more helpful to a pregnant lady :-(
Great service - no complaints.
15/01/14
Perfect.
15/01/14
Delivered promptly without any problems
15/01/14
Bad start with a failed Parcelforce collection before 8am when were home, failed promise to return that day or to book us in for next day.
15/01/14
Collected and delivered exactly as promised. Good value too.
15/01/14
excellent service all round - thank you
15/01/14
came a day late to pick up the package was very inconvenient other than that it was fine
15/01/14
No comment left by this customer.
15/01/14
Excellent I'll will use you again. Great service 5 stars!
15/01/14
Fantastic news, Thank you very much :-)
No comment left by this customer.
15/01/14
No comment left by this customer.
15/01/14
spot on
15/01/14
Excellent service and very competitive on price too. Will use your services again and pleasant delivery driver too.
15/01/14
Brilliant news and thank you very much :-)
No comment left by this customer.
15/01/14
No comment left by this customer.
15/01/14
Good, no problems..
15/01/14
No comment left by this customer.
15/01/14
Please offer a courier service which offers timed collection will have online tracking.
15/01/14
No comment left by this customer.
15/01/14
Really easy to book online, quick pickup and speedy delivery... Will definitely recommend
15/01/14
Thank you and it's great to see you will be recommending us.
No comment left by this customer.
15/01/14
No comment left by this customer.
15/01/14
No comment left by this customer.
15/01/14
quick prompt service
15/01/14
No comment left by this customer.
15/01/14
Great Service with City Link as usual
15/01/14
Fantastic, ***** proof service from start to finish; what more could I ask for :) Will definately use again in the future!!
15/01/14
Brilliant news!!
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