We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,897 reviews.
all perfect from my end, many thanks
15/03/14
Fabulous communications and everything as promised!
15/03/14
Great service!
15/03/14
no comment
15/03/14
my parcel took 2 days of failed attempts until it was finally collected on fri 14th. .. at 6.25?..6 days after booking it!! rubbish service!
15/03/14
You failed to another courier on the 13th Mar as arranged. Finaly collected on the 14th.
15/03/14
no comment
15/03/14
Very happy with price and service
15/03/14
Parcel not collected on agreed date
15/03/14
very good service !;)
15/03/14
no comment
15/03/14
no comment
15/03/14
Excellent service. Many thanks!
15/03/14
Cheapest quote and v.good service.Would use again.
15/03/14
Booked a next day service.. Was not collected on correct day. Waited in especially. Request refund.
15/03/14
It would be useful to know time of collection.
15/03/14
Everything was perfect, straightforward, value for money.
15/03/14
Wasn't happy when I heard I had sent two parcels in one consignment and they where delivered on different days with items missing
15/03/14
Very good service. Only slight problem at Post office finding the exact reference. Parcel arrived safely and on time.
15/03/14
The shipment was to Ireland and estimated to be there in 3 days, however it was delivered the next day. That was very nice.
15/03/14
Lovely Guy collected the parcel. Slight delay in delivery but would still recommend Parcel Monkey to all
15/03/14
Excellent value for money; very kind, knowledgable and courteous staff. 5* A+ rating.
15/03/14
Excellent service
15/03/14
nothing, all good
15/03/14
nothing to improve on, it was a great all round service :-)
15/03/14
Would be nice to have a pick up "slot time" from the courier to save waiting in all day.
15/03/14
A fraction of the cost of your competitors.
15/03/14
contact with estimated pick up and estimated delivery times for the collection and delivery personel involved
15/03/14
Excellent & easy service
15/03/14
Picked up on the same day booked. Perfect service all way around. All received in one piece at the other end. Thanks .
15/03/14
no comment
15/03/14
Thought I paid for 3 day delivery to Sweden. Parcel not yet delivered and Parcel Post tell me Sweden is 4 days min! Unhappy.
15/03/14
Courier Did not collect at all. Rang helpline, operators said they would handle it, still nothing. TERRIBLE
15/03/14
no comment
14/03/14
Courier arrived at very end of the day! Was very unhelpful, rude & impatient whilst doing the pickup. Will not use this service again sorry!
14/03/14
Local pick up friendly and helpful. Tracking easy and informative.
14/03/14
Parcelforce collector,didn't have address label and confusion over tracking number but issues with their service not yours which was super
14/03/14
parcelmonkey second best in the UK to CLICKANDSENDPARCEL COURIER UPS NO. 1 THANK YOU AGAIN
14/03/14
You were recommended by a friend and lived up to their positive praise.
14/03/14
driver left parcel in rain outside garage, (they were in) no note to say it had arrived, didnt get signature, my customer very unhappy.
14/03/14
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