We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,802 reviews.
Excellent
04/04/14
Thank you. Very great service. Highly recomeneded company.
04/04/14
Excellent service from start to finish!
04/04/14
Very good service with yourself and city link ! not like the useless DX ! seriously stop using DX before they ruin your buisness
04/04/14
No phone number to call when I needed to query something
04/04/14
Good price and arrived in USA fairly fast. A note saying that P.M. tracking doesn't work with external providers would have been helpful.
04/04/14
No comment left by this customer.
04/04/14
2 out of 3 couriers failed to turn up on the day. A wasted day off work. Communication with you is now all but impossible when I need it.
04/04/14
no comment
04/04/14
While good we ordered next day delivery Friday and it was not made clear on your website that it wouldn't be Saturday but the Monday
04/04/14
reliable, affordable, on time, hassle free - A+
04/04/14
If it aint broke dont fix it !
04/04/14
no comment
04/04/14
very fast, dropped of fri and del to new zealand on weds. only problem was printing the label had to copy it as wouldnt let me print.
04/04/14
Website isn't laid out brilliantly, would like to log in and get to my tracking info more quickly.
04/04/14
If you could get a time slot off the couriers when they will be collecting the parcel would be good.
04/04/14
parcelforce is very slowly service
04/04/14
Nothing to add as very efficient Thanks
04/04/14
no comment
04/04/14
no comment
04/04/14
no comment
04/04/14
There was a long delay in delivering the parcel.
04/04/14
no comment
04/04/14
Great service and great value. Will use again :)
03/04/14
Item damaged in courier. no respond from customer service, few failure sequaly.
03/04/14
no comment
03/04/14
no comment
03/04/14
Very happy with service and quick pick up of item.
03/04/14
the courier was late to pick up parcel..did it just next day...and it was still not delivered !!!!
03/04/14
no comment
03/04/14
Stop blocking entire postcode areas because you have an issue with just one customer in that area, how stupid is that?
03/04/14
no comment
03/04/14
My parcel was returned (i.e. not sent!) damaged (!) with a hole! although I accepted the extra charges if that would be the case.
03/04/14
6 days to Oz from the uk for 20Kilo large box, wonderful service thanks
03/04/14
no comment
03/04/14
Very good value for money, quick collection and delivery
03/04/14
just a very helpful service
03/04/14
Three items I sent via you have been damaged in transit.
03/04/14
no comment
03/04/14
Great Service - very easy
03/04/14
