We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,857 reviews.
Parcel not collected twice , plus I had to refund customer for part he needed , this is happening more often recently
13/04/14
Really great service. Quick, reliable and well priced.
13/04/14
As usual smooth and hassle free booking, collection and delivery
13/04/14
Collected a day later than quoted and delivered 3 days later not next day as paid for.
13/04/14
The parcel was not collected for 3 days, we had one very unhappy client!!!!
13/04/14
Great speed ,better than others
13/04/14
Very efficient service
13/04/14
No comment left by this customer.
13/04/14
Quick and easy. Perfect!
13/04/14
My parcel was due to be collected on Monday - eventually collected on Thursday and delivered Friday at lunchtime - not good enough.
13/04/14
Parcel was to be collected on Monday but no one collected it. Stayed in all day and phoned Courier about 7.30 they said drive
13/04/14
never showed 2 times in a row then turns out parcel damaged and now impossible to claim :/ awful
13/04/14
I took this parcel to Courier Preston Depot myself (over 100 mies round trip) on Thursday 10.4.14. It has not yet been delivered .
13/04/14
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13/04/14
the parcel arrived next day than was advised also item was damaged company will not pay out because even though I paid for delievery I was
13/04/14
Great service, cheap, straight forward and fast!
13/04/14
Parcel was collected a day date and delivered a day late
13/04/14
No comment left by this customer.
13/04/14
Wasted 3 days waiting for Courier to collect. Rang them twice, said he was running late.
13/04/14
Excellent service, i shall use you again and recommend you
13/04/14
excellent service many thanks
13/04/14
The whole process was easy parcel tracked as well
13/04/14
Excellent service as usual - city link collected and then delivered the package as agreed.
13/04/14
picked up parcel on time and delivered on time great service
13/04/14
Cant find anyways to improve, you are always so easy to use and cheaper than going through Parcel force directly, keep up the good work!
13/04/14
No comment left by this customer.
13/04/14
Excellent service
13/04/14
No comment left by this customer.
13/04/14
FAb Service will use again
13/04/14
Simple and convenient system
13/04/14
It's dreadful that there is no contact number to speak to someone when things go wrong
12/04/14
driver was at 10 not 9.. would be nice to have that info when i track my parcel. i thought delivery was cancelled
12/04/14
no comment
12/04/14
Didn't collect parcel, shocking service and no telephone number to even call! Will never use you again!
12/04/14
Super service as always, Used them for around 3 years sending dysons and there service is 1st Class
12/04/14
no comment
12/04/14
Sat in and waited and never even heard driver coming to pick parcel up so had to wait in a second day.
12/04/14
no comment
12/04/14
no comment
12/04/14
no comment
12/04/14
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