We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,474 reviews.
Abysmal service. Failed to collect. Had to re-book. No adequate way to contact or complain. Courier appalling. Will avoid you in future.
01/05/14
Driver arrived on time and knew which parcels he had to take
01/05/14
Delivers wrong package
01/05/14
Only thing I could fault was cost considering the postage for delivery £8.50 your cost £19.14
01/05/14
Failure to collect package so had to deliver to depot. Delivery OK
01/05/14
no comment
01/05/14
Collection did not happen on the stated date. I paid for next day delivery, however the item did not arrive for four days. Packaging was ver
01/05/14
Went to completely the wrong address it will now be 7 days instead of next day delivery
01/05/14
no comment
01/05/14
no comment
01/05/14
Collected on time and delivered the next day. Great service
01/05/14
:-)
01/05/14
no comment
01/05/14
An excellent, reliable and cost effective service.
01/05/14
no comment
01/05/14
Collection & delivery service was good, but compulsary insurance charges should be mentioned at beginning of process.
01/05/14
no comment
01/05/14
The parcel was delivered a day late.
01/05/14
No comment left by this customer.
01/05/14
No comment left by this customer.
01/05/14
Collected when arranged and delivered the following day a arranged, great service :)
01/05/14
100%
01/05/14
no comment
01/05/14
Just spent 1hour booking 5 shipments, but I accidentally pressed the pay button twice so it emptied my cart!!! Now I have to start again!!!!
01/05/14
The package was not collected as scheduled. No way to find out anything. Offered cancel or rebook 48h later. Won't use again.
30/04/14
Fantastic reliable service, thank you
30/04/14
no comment
30/04/14
Parcel actually due on the Friday but was not delivered until monday
30/04/14
no comment
30/04/14
no comment
30/04/14
Never collected when stated then when tried to re book wouldn't allow me to do so had to pay again
30/04/14
Delivery was a day late resulting in a complaint from my customer.
30/04/14
my parcels which were meant to be picked up yesterday have still not been collected, please look into this for me. and let me know the outco
30/04/14
no comment
30/04/14
no comment
30/04/14
no comment
30/04/14
no comment
30/04/14
no comment
30/04/14
Excellent
30/04/14
I cannot fault your service A++++
30/04/14
