We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,857 reviews.
Excellent Service.
14/04/14
07.30 to noon parcel arrived at 13.40. Why did I pay the extra?
14/04/14
No comment left by this customer.
14/04/14
Today is the 3rd consecutive time a package arranged for collection hasn't been picked up (April 8th, 9th, 14th).
14/04/14
Easy. I've used other services and something always went wonkey.
14/04/14
Collection didn't turn up for 2 days and only turned up after I contacted them directly! Horrendous customer service by the company ( DX )
14/04/14
Very quick service,much appreciated
14/04/14
EXCELLENT THANKS !
14/04/14
good thanks
14/04/14
No comment left by this customer.
14/04/14
Excellent
14/04/14
Poor communication with dx as they said they never had information through for pick up!
14/04/14
all perfect from collection to delivery!
14/04/14
No comment left by this customer.
14/04/14
excellent service extremely prompt collection very friendly staff
14/04/14
Top service, never been let down, does exactly what you need.
14/04/14
No comment left by this customer.
14/04/14
Failed collection.
14/04/14
the two parcels sent have been picked and delivered as required
14/04/14
No comment left by this customer.
14/04/14
I have used lots of parcel firms but i must be honest this is the best one by far, The driver helped me check i had done everything correct
14/04/14
parcel was booked on 7th for collection on th 8th not collected till 9th, supposed to be next day delivery not delivered untill 11th
14/04/14
No comment left by this customer.
14/04/14
No comment left by this customer.
14/04/14
Hi, I have had no complaints from the people I sent the parcel too, on that basis I assume there was no problem.
14/04/14
No comment left by this customer.
14/04/14
You picked up the package 3 days late and couldn't find my order on the system - I called several depots and number and wasted over an hour.
14/04/14
No comment left by this customer.
14/04/14
Nothing to add - quick pick up - fast delivery - thank you very much
14/04/14
Should have been picked up on 08/04/14 was not picked up till 11/04/14 not delivered till 14/04/14 customer not very happy
14/04/14
No comment left by this customer.
14/04/14
No comment left by this customer.
14/04/14
Very pleased big thanks
14/04/14
all good , picked up on time. delivered in good condition & on time.
14/04/14
No comment left by this customer.
14/04/14
My parcel has not arrived, I can't get a phone number or any contact details from your website and Parcelforce won't speak to me.
14/04/14
it was spot on
14/04/14
thanks for carrying heavy item at good price. a call on delivery would have helped, as had to go to depot. overall pleased.
14/04/14
Didn't collect parcel on the correct day. Was told "delivery drivers are told to ignore notes".
14/04/14
Blarp
14/04/14
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