We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,474 reviews.
No comment left by this customer.
05/05/14
When customer is not the sender it is hassle arranging to send the post label. Can't you send it direct to them by email?
05/05/14
very good thank you!
05/05/14
More information on pm about the limitations and prohibited items of individual carriers would be useful
05/05/14
good quality service for a good price.
05/05/14
Paid for 24hr courier! Never collected on time so was picked up 2days late!! I don't call that 24hr really
04/05/14
no comment
04/05/14
Delivery booked at weekend, Monday collection promised, courier did not show until Tuesday. Not happy about that.
04/05/14
Fantastic website, service and price will use again
04/05/14
no comment
04/05/14
Supposed to be collected Monday and was eventually collected Wednesday
04/05/14
no comment
04/05/14
one wheel on trolley got damaged by transport
04/05/14
Parcel was not picked up on the agreed date but the day after. No customer service line for Parcel monkey
04/05/14
no comment
04/05/14
no comment
04/05/14
no comment
04/05/14
Try informing Courier our parcel needs collecting in future!
04/05/14
no comment
04/05/14
you took the money, took the parcel but failed to deliver it . I now have to pay more money to get it back? a very poor service
04/05/14
Could you please ask the couriers to speak to sender before picking up parcels & making off without signing collection receipt.
04/05/14
Excellent service - but please make labels easier to print. Onto one of the large format Avery sticky labels?
04/05/14
no comment
04/05/14
no comment
04/05/14
I was under the impression it was coming the same day as it was picked up? Otherwise it was great
04/05/14
Collection did not happen!
04/05/14
excellent and efficient service which was reasonably priced, impressive
04/05/14
Parcel was not collected on date booked, collected after rebooked
04/05/14
no comment
04/05/14
Fantastic service. So easy and great prices. I will definitely be using parcel monkey again. Thank you
04/05/14
Collected a day late!!
04/05/14
Excellent service as always.
04/05/14
Parcel not collected, waited in all day and had to do the same the following day for rescheduled collection.
04/05/14
Not collected on the day, rescheduled through website. Still says "waiting for Courier" and to print new labels. Had to call Courier.
04/05/14
Great service, would be even better if the courier could give a ti me
04/05/14
our parcel was a day late being collected, it was then collected at 8.30pm. we than had a courier turn up the following day to collect again
04/05/14
No comment left by this customer.
04/05/14
The process was simple and efficient and the price was unbeatable
04/05/14
As always, to time, polite, helpful and above all - my customer is very satisfied with the delivery.
04/05/14
I made sure the items were packed very well as other courier companies have let me down,Parcel Monkey didn't.I will be using them again.
04/05/14
