We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,855 reviews.
The driver did not come on the day he was supposed to despite you sending an email confirming the day he was supposed to pick up the parcel.
28/04/14
Fast and reliable. Would like rough collection times from participating companies inorder to rate 10/10
28/04/14
Very good, Competitively priced. Efficient pick up and delivery on time
28/04/14
no comment
28/04/14
no comment
28/04/14
Parcel was not delivered on time, and rearranged delivery was incorrect, very disappointing service
28/04/14
no comment
28/04/14
used the company a few times for overseas deliveries after being recommended. always delivers on time and safely. highly recommend
28/04/14
no comment
28/04/14
Picked up Wednesday, still waiting on Tuesday. Was supposed to be 1-2 day delivery
28/04/14
Fast and brill service will always use your company
28/04/14
Perfect parcel service. I was very glad with your service.
28/04/14
All good, I was worried about the size of the parcel, but your site out me at ease, thanks
28/04/14
great
28/04/14
It would have been good if the parcel was collected when arranged. DX scheduled the collection a day later than you told me then didn't show
28/04/14
no comment
28/04/14
140chars aren't enough! Wed pick-up, driver failed to show. Thu failed to show. Fri (after 4hrs total on hold) pick up. I paid for 24hr svce
28/04/14
no comment
28/04/14
Failed to collect on day, and unable to contact customer services. had no reply to repeated emails VERY POOR!
28/04/14
I found the whole process easy and straightforward. Collection and delivery were very smooth thanks.
28/04/14
I booked and paid for parcels to be picked up today, however when i made contact with Courier say its being picked up tomorrow..not happy
28/04/14
Great service yet again from City-Link/Parcelmonkey. 10/10 Collected and delivered dead on time :-)
28/04/14
Excellent service, fast booking and item was delivered on time. Definitely use again, thanks.
28/04/14
Courier didn't visit address yet claimed they were there,very time consuming to contact them and ask to call again that day which they did
28/04/14
Very good service from collection to arrival thanks
28/04/14
Happy with the service. Thank you
28/04/14
expensive and parcelforce covered insurance but had to pay parcel monkey too.
28/04/14
No comment left by this customer.
28/04/14
No comment left by this customer.
28/04/14
Item totally broken, I had to refund buyer, will be in touch.
28/04/14
More notice of when you are picking up the parcel would be good. All day is not good enough.
28/04/14
Parcel was not picked up. No reply to 3 emails or tweet. DX picked up 3 days later - still no update on parcel whereabouts
28/04/14
No comment left by this customer.
28/04/14
No comment left by this customer.
28/04/14
No comment left by this customer.
28/04/14
Awesome service, parcel was delivered so fast. Beyond my expectations !!!
28/04/14
Ontime and professional all info supplied on website great service
28/04/14
No comment left by this customer.
28/04/14
Still not delivered and no contact from courier
28/04/14
Very very poor service. Our collection was 2 days late. driver knocked on wrong door.
28/04/14
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
