We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,474 reviews.
Delivery late no way to contact Parcel Monkey direct courier unwilling to help as I booked with PM very unhappy
14/05/14
all good from me on time delivery keep up the good work
14/05/14
no comment
14/05/14
No hassle - brilliant. Totally reliable. Thank you.
14/05/14
excellent service
14/05/14
Good service
14/05/14
No comment left by this customer.
14/05/14
No comment left by this customer.
14/05/14
could not ask for better service excellent
14/05/14
First time I used parcel monkey and would highly recommend very pleased.
14/05/14
I have never used a courier before. Parcel monkey was easy to use. I'm impressed
14/05/14
Perfect service,better than My Hermes who failed to collect/send my goods.
14/05/14
The driver didn't collect the parcel on day they you said and i then had to call a premium number to get another collection not the best grr
14/05/14
First off you said the pick up was Thursday turned out to be Friday. Inconvenience. You delivered the 2 parcels on two different days?
14/05/14
Excellent service.Would have helped if we had been given an approx time of collection.Even AM or PM.
14/05/14
Excellent! Arrived two days earlier than expected! Be surprised if that happened twice though
14/05/14
No comment left by this customer.
14/05/14
very satisfactory service
14/05/14
not collected for the third day running
14/05/14
No comment left by this customer.
14/05/14
I found the service was easy to access, and the parcel was collected and delivered promptly for a reasonable price.
14/05/14
has not been collected
14/05/14
Terrible service yet again from Courier. Parcel Monkey seemily do not care as you cant contact them.
14/05/14
No comment left by this customer.
14/05/14
I have not heard from the courier despite chasing them up - very disappointing comms.
14/05/14
Awful. Awful. Awful. Pick up late. Delivery late. Goods damaged! Promises broken!
14/05/14
Recipient was charged for customs and duties though you gave the impression we were paying for the entire survice. You should tell customers
14/05/14
Absolutely no support. Driver failed to turn up and then tried to charge me again for redelivery. Abhorrent service
14/05/14
pickup a day late and received with badly damaged packaging
14/05/14
No comment left by this customer.
14/05/14
Value for money and easy to use web site
14/05/14
Collected promptly and politely. Delivered safely in a reasonable time
14/05/14
Well you could answer your phones for a start, and collect on the day booked not days later ! Will not recommend you or use you again :-(
14/05/14
VERY POOR!! The CCTV on the site the package was to be collected from has no records of ANY attempt at collection on the day booked!!!
14/05/14
Fanta stick from start to finish.
14/05/14
Very pleased and very pleasant courier.
14/05/14
Over a week later parcel still not collected can't ring parcel monkey DX failed to ring back so many times Night Freight Number no answer
14/05/14
great service many thanks
14/05/14
smaller specified time slots maybe , but im happy anyways .
14/05/14
All o.k.
14/05/14
