We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,805 reviews.
In the past very good, but this time, delayed pickup by a day and because of the 8:00 to 17:00, had to stay in 2 days on the trot. Not good.
17/05/14
Easy to find best carrier for two big, heavy items and easy to book. Parcelforce nxt day del - perfect !
17/05/14
I have a parcel that should have been delivered 12/5 and it's still sitting at depot and I'm unable to get through to your customer services
17/05/14
Did not collect on the arrange day and no explanation and still charged full amount
17/05/14
Parcel got lost finally found and will be delivered on Monday 19th when paid for 48hr express
17/05/14
no comment
17/05/14
Been extremely happy with the City Link courier, went well out of his way to help!
17/05/14
A rough idea of collection time would be really helpful but still miles cheaper and easier than the Post office!
17/05/14
ABSOLUTE FANTASTIC! COLLECTED MONDAY AND IN SINGAPORE THURSDAY - FAB!!
17/05/14
just very price competitive and easy to use
17/05/14
all good, great service
17/05/14
no comment
17/05/14
I use several carriers. but I've found that parcel monkey's citylink is the most reliable.
17/05/14
I could not fault your service. I recommend it highly.
17/05/14
Courier failed to collect the parcel for 3 days, and their call centre kept lying as to the reason which was an apparent IT failure.
17/05/14
no comment
17/05/14
very good service, timely and efficient
17/05/14
No problems encountered at all. Pickup went according to plan and I assume the package was delivered!
17/05/14
no comment
17/05/14
Excellent will defo be using you again :) one very happy customer
17/05/14
Brilliant! did as you said, my customer is over the moon! THANK YOU!!
17/05/14
no comment
17/05/14
no comment
17/05/14
Good service, cost effective for larger parcels.
17/05/14
no comment
17/05/14
I hit very poor on my feedback and meant very good!! Sorry
17/05/14
no comment
17/05/14
The parcel was not collected and it was the only date possible to make the pickup! I need a refund for my money!!
17/05/14
very good service
17/05/14
Excellent, nothing to improve. All very simple.
17/05/14
So d
17/05/14
I ordered a collection for monday the 11/5/14 on saturday the 9th and received parcel on friday the 16th, Only after phone calls by myself
17/05/14
No comment left by this customer.
17/05/14
For about the third or fourth time this year nightfreight again diod not appear to collect on parcel on the day booked
17/05/14
No comment left by this customer.
17/05/14
Website crashed a lot. The parcel did not arrive when it should have done and it was very diffiucult to chase up with the supplier
17/05/14
all was fine person collecting very pleasant
17/05/14
Very good service
17/05/14
No comment left by this customer.
17/05/14
Easy to book and collected on the day as promised, but really also needed an estimated time of the collection.
17/05/14
