We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,845 reviews.
No comment left by this customer.
20/05/14
Spot On can not fault the service and the price.
20/05/14
Excellent search function and options to select from - it's a shame Parcel Force has messed up the deliveries so much!
20/05/14
Very easy swift service, was my first attempt in using this service, would certainly come back again
20/05/14
awful service, parcel hasnt arrived and still cant get hold of anyone to find out where it is, will not be using you again.
20/05/14
No comment left by this customer.
20/05/14
I used City Link through Parcel Monkey's site and I was extremely happy with the ease of use of the site and the service of City Link.
20/05/14
No comment left by this customer.
20/05/14
Very good service, nothing more to say.
20/05/14
No comment left by this customer.
20/05/14
No comment left by this customer.
20/05/14
No comment left by this customer.
20/05/14
All fine, we even had 2 drivers turn up to collect!!
20/05/14
No comment left by this customer.
20/05/14
Unfortunately the courier did not collect the parcel on the agreed day meaning that I had to stay at home for 2 days.
20/05/14
No comment left by this customer.
20/05/14
No comment left by this customer.
20/05/14
very unclear on website when booking the collection & delivery as to cardboard packing requirements. Only discovered after had booked.
20/05/14
No comment left by this customer.
20/05/14
No comment left by this customer.
20/05/14
The only negative I found are you have to wait in all day no am or pm given
20/05/14
Thanks parcel delivered on time
20/05/14
Clearer instructions regarding arranging missed collections are required. I wasted 25 minutes on the phone to City-Link as a result...
20/05/14
Excellent service thank you
20/05/14
No comment left by this customer.
20/05/14
Easy booking process, excellent communication, great website thank you
20/05/14
No comment left by this customer.
20/05/14
The best courier company I've ever used
20/05/14
Arrived as planned, very pleasant, goods arrived quickly, thank you :)
20/05/14
No comment left by this customer.
20/05/14
Delivery was longer than stated but was good
20/05/14
I had concerns about sending to a PO box via a courier - but it was no problem at all! Very fast collection and delivery, can't fault it.
20/05/14
when i recieved the item,it was damaged
20/05/14
No comment left by this customer.
20/05/14
Parcels not collected and had to be rebooked. Parcels not delivered for a further 3 days, not next day. Difficult to contact anyone.
20/05/14
No comment left by this customer.
20/05/14
Great no fuss service. Would have liked a collection slot rather than wait all day, but overall reliable & good
20/05/14
Ok but was 1 day late collecting parcels on one ocation
20/05/14
First time user, was so easy and stress free I have to recommend it to everyone.
20/05/14
100% satisfaction, very fast service
20/05/14
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