We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,258 reviews.
Collection was never made, email to say I had missed it. I was in all day. Parcel on doorstep awaiting collection. Had to re-order label.
24/05/14
citylink let you down. Failed to deliver next day.
24/05/14
Parcel Monkey was easy to access and pick my package up in very quick succession.
24/05/14
very efficient service. My parcel was collected on time. A label was available if I hadn't printed one. Thank you
24/05/14
Parcel should have been collected on Tuesday but instead was Thursday. No communication.
24/05/14
city link were good again.
24/05/14
SHOCKING SERVICE TOOK3 DAYS TO COLLECT PHONED Courier THEIR CARRIER AND GIVEN A DIFFERENT COLLECTION DATE SO MUCH FOR NEXT DAY DELIVERY
24/05/14
Very easy to use
24/05/14
Great Service
24/05/14
no comment
24/05/14
The quickest ever..
24/05/14
The customs form would not download (keeps freezing), and your staff were not helpful in offering a solution -
24/05/14
great service.
24/05/14
no phone number on your website,worse company i dealt with never again took 3 days to collect one word useless
24/05/14
no comment
24/05/14
no comment
24/05/14
Excellent service and a great price! Driver who picked up parcel reluctant to sign receipt!
24/05/14
Excellent service will use again and recommend to friends.
24/05/14
Found it very simple and easy to use, would definetively use again and recommend.
24/05/14
parcel was not collected on friday 23rd may . next day wanted it to be collected on 29th may . it would not allow me
24/05/14
i am very annoyed with your service i payed for the item to be collected and sat in for two days friday and monday but no one turned up so i
24/05/14
On time excellent service, only suggestion is that you send a text with a 2 hour window for collection
24/05/14
Always a great service
24/05/14
i am so sorry. it was meant to b very good rating. wrong click. excellent speedy service as always. thank you
23/05/14
no comment
23/05/14
very good service , quick fast , just one thing I mention not very good customer service on phone , but no dout happy with service provided
23/05/14
VG but would appreciate at least to known if driver will pass either on morning or afternoon. Stuck at home all day.
23/05/14
Did not pick up on the day scheduled and there was no direct telephone number to contact you and complain. will never use your service again
23/05/14
no comment
23/05/14
Giving a time slot for collection would be better so I didnt have to wait in all day
23/05/14
very pleased with service! half the price of every other site!!
23/05/14
no comment
23/05/14
no comment
23/05/14
I'm happy with your service!
23/05/14
no comment
23/05/14
no comment
23/05/14
no comment
23/05/14
3 times you have messed up my order and now out of 4 parcels 2 have gone missing joke
23/05/14
2nd time I used the service, will always use from now on! top notch
23/05/14
no comment
23/05/14
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