We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,256 reviews.
Transparent and easy to use. Made my transaction smooth
19/06/14
3rd time of using client had to collect parcel from depot after DX lying about attempt to deliver. Success rate 1 in 3.
19/06/14
No comment left by this customer.
19/06/14
You did not pick up on the alloted day ,& did not inform me, collection was from a national importer operating from an aircraft hanger!
19/06/14
we could not/can not track the parcel and trying to contact you guys is impossable, we have lost a customer because of it
19/06/14
It got there and got there promptly ( Germany)
19/06/14
the parcels never left our building, had to drive 50 mile round trip, not happy
19/06/14
fab very fast
19/06/14
Brilliant - arrived safe + in good time. 1 small comment - I went to the wrong Tonbridge sorting office (there are two)
19/06/14
A1
19/06/14
No comment left by this customer.
19/06/14
quick easy good value
19/06/14
booked a guaranteed 24 hour delivery or your money back .booked pick up 12th june for next day 13th..parcel arrived on 16th (3 days late)
19/06/14
Top class service, swift and precise ! Thanks
19/06/14
No comment left by this customer.
19/06/14
the parcel was scheduled for pick up on Friday, 13th. no one came to pick up and no calls/texts/mails were sent to explain. after payments
19/06/14
Courier did. Ot turn up, spent an hour on phone. Courier then rescheduled, did not show up. Collection took 2 days.
19/06/14
No comment left by this customer.
19/06/14
No comment left by this customer.
19/06/14
No comment left by this customer.
19/06/14
Awful collection . 3 days later. I had to wait from 8 to 7pm in my place if they would remember to come and collect the already paid parcel
19/06/14
great service
19/06/14
No comment left by this customer.
19/06/14
very good service. Pleased!!!
19/06/14
No comment left by this customer.
19/06/14
Great service as usual, thank you Parcel monkey.
19/06/14
No comment left by this customer.
19/06/14
I am using Parcel Monkey more and more recently for my internet business, your prices are good and the service so far has been very good.
19/06/14
No comment left by this customer.
19/06/14
Easiest and best service to use. I use it every time I need to send a parcel, although postcode coverage is par (e.g OX11 7XH)
19/06/14
THE PARCEL IS STILL NOT THERE
19/06/14
Unfortunately you did not collect on the day and I had to call the courier direct to arrange a re-collection - my customer was not pleased
19/06/14
I would have preferred a tighter time slot for collection and warning when courier arriving soI could plan my day.Late PM so wasted day.
19/06/14
Ordered a collection on Tuesday for Wednesday (DX Nightfreight). No show. My customer is waiting for his item. What do I tell him???
19/06/14
best postal service out
19/06/14
no comment
19/06/14
3 days late being collected. You have made it almost impossible to be contacted. wont use again. very dissapointed
19/06/14
Paid for 2x2 day delivery to Germany and parcel still not delivered and today is the 6th day. No one can tell me anything! USELESS!
19/06/14
no comment
19/06/14
very impressed picked up promptly and delivered as promised would highly recommend this service
19/06/14
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