We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,475 reviews.
According to tracking the parcel has failed delivery twice but the person who is receiving it has been there. Very poor first impression
16/07/14
No comment left by this customer.
16/07/14
My details were never passed to the courier so my parcels were not collected. This is a terrible service and I would like a full refund.
16/07/14
No comment left by this customer.
16/07/14
Very happy
16/07/14
excellent service, 100% , booked 11am colleted 1.45 the same day and delivered, the next day and both of us very happy always recommend : )
16/07/14
Excellent service
16/07/14
Get driver to call . Collected on third attempt, when somebody was on site all the time. (did they go to correct address?)
16/07/14
I was only made aware of the delivery process by Gmail two hours after the contractor had collected the parcell
16/07/14
am/pm pick up time would be good
16/07/14
Tracking information isn't very easy to understand. Would also be good to get emailed tracking updates.
16/07/14
Very good service
16/07/14
No comment left by this customer.
16/07/14
Reliable and competitively priced.
16/07/14
Still awaiting delivery parcel force retrieving the parcel after sending it back to seller w/o attempting delivery to buyer.
16/07/14
No comment left by this customer.
16/07/14
Fast and effective and above all value for money hassle free. Will use again and recommend to everybody.
16/07/14
No comment left by this customer.
16/07/14
No comment left by this customer.
16/07/14
quick delivery thanks
16/07/14
Your instructions re: labels can be v confusing. Saying you need one but then in the next email saying not.
16/07/14
Excellent service
16/07/14
failed collection about 3 times useless!
16/07/14
Amazing, placed order at 1700 and they did organise it for next day pickup given that our was the end of the day. Also affordable
16/07/14
paid for overnight delivery but delivered 4 days later! Wont be using parcel monkey or dx freight again!!!!
16/07/14
Hello, well i still haven't got my parcel so i can't really be positive! we have been away and was expecting it to be here when we got home
16/07/14
nobody collected but still took my money no contact from parcel monkey regarding refund totally fraudulant
16/07/14
Recipient hasnt received item after 1 week
16/07/14
the courier, Citilink failed to collect. I messaged citilink, who then retrospectivly added a 7.44am 'failed collection' time to their track
16/07/14
No comment left by this customer.
16/07/14
great value for money. drop off post office not clear. weight not always easy.
16/07/14
you should add phone numbers of the people whose packets are picked up so the van drivers would know who to call if they can't get in.
16/07/14
No comment left by this customer.
16/07/14
Excellent service.
16/07/14
1st time arranging a parcel for collection, and it was made completley painless, collected within 1 hour delivered to me next day, 1st class
16/07/14
You passed us on to DX who forgot to pick up the 24 parcels, you ended up delivering them 3 days late, not good at all, I'm out off pocket t
16/07/14
not collected - rubbish service
16/07/14
Only 2 days late
16/07/14
cheap and reliable what more could you want
16/07/14
Excellent as ever - thanks
16/07/14
