We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,254 reviews.
excellent service, first class every time.
04/07/14
i think you got it bang on great
04/07/14
no comment
04/07/14
no comment
04/07/14
A1
04/07/14
time for collection would have been useful - waited all day for collection - not impressed as waited all day
04/07/14
no comment
04/07/14
no comment
04/07/14
Lost the order and took over a week to eventually collect
04/07/14
Reliable and on time. thank you.
04/07/14
no comment
04/07/14
Feedback? you haven't even picked up my items after A WEEK of the order. Every day I called and you lied to my face promising delivery.
04/07/14
Good service, will be using again
04/07/14
They picked up on time and delivered on time. Excellent!
04/07/14
Very good as usual, although we were the last to get picked up 6.15pm which mean't a frustrating day wasted while waiting!
04/07/14
no comment
04/07/14
I printed a label but no instructions as to what to stick where. parcelforce refused to deal with me by phone saying my contract was with u!
04/07/14
Had trouble finding post code/zip code for Saudia Arabia - did not realise you use the PO Box Number
04/07/14
The best parcel service I have ever experienced. Keep it up.
04/07/14
It should have been collected Friday waited in all day after about six telephone call informed they were not collecting till monday,
04/07/14
First time I'd used you. Driver said failed delivery as premesis shut... But it's a 24/7 operation!!! Not good having lazy drivers!!!
04/07/14
Excellent service at a great price! Thank you
04/07/14
Excellent service. Used to pick up EBay item and deliver to my address. Next day delivery spot on. Will use you again. Thanks
04/07/14
good and efficient service
04/07/14
next day delivery, a1 service.
04/07/14
all ok thanks
04/07/14
sorry wasn't picked up on first day as requested only to find it wasn't collected due to driver's day off. waited in all day for nothing.
04/07/14
When accepting my order and payment I was told that an email with an address label would be sent. It never did arrive.
04/07/14
awesome
04/07/14
Give more details of times and days that you don't deliver. i.e weekends
04/07/14
Courier delivered 2 parcel to the same address dispit haviny totaly different address on .
04/07/14
Parcel booked and not collected. Re booked following day
04/07/14
Booked Friday for collection Mon delivery Tuesday, collected Tues hopeless customer service. Took 3 attempts to speak to someone who helped
04/07/14
no comment
04/07/14
I am not great with computers so it would be good if I could track from 1 page
04/07/14
Good value service. I had difficulty understanding the tracking comments eg arrived sort facility - in the UK or Australia?
04/07/14
Better online tracking capability and more staff or more phone lines...spent ages on hold waiting to get through to Customer Services!
04/07/14
I paid for next day delivery and collection was 30/6. parcel not collected I ran PM twice and the parcel was finally collected late Thurs.!
04/07/14
at first I was skeptical as I have never heard of parcel monkey but great service will be using again in future
04/07/14
Excellent as always!
04/07/14
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