We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,475 reviews.
Smooth process, very pleased with the sevice.
16/07/14
Great Service Thanks
16/07/14
No comment left by this customer.
16/07/14
(Apologies, I pressed very poor by mistake) Service was excellent, parcel collected as arranged and delivered in good condition and on time.
16/07/14
Really great!
16/07/14
perfect service and good value
16/07/14
First time user. Excellent service. Easy to follow instructions. Thanks. More flexibility in destination address would be useful.
16/07/14
Booking went super! Pick-up b4 9am, next day delivery at 8.56. Awesome!!!! And friendly too ...
16/07/14
the courier came to pick up parcel after 6pm so waited entire day would be good if could indicate time for pickup
16/07/14
No comment left by this customer.
16/07/14
The tracking system would not let me access the information I had to have a PDF sent to my email by a very nice member of your staff
16/07/14
You did me proud :)
16/07/14
No comment left by this customer.
16/07/14
very easy to book and see all prices and services. Would be handy to have 'saved addresses' to speed up booking :)
16/07/14
Customer service/advice between PM + Courier at odds causing hassle getting a damaged parcel.Had to drive to fetch it.Not what I paid for
16/07/14
Picked up and arrived on time - great work!
16/07/14
No comment left by this customer.
16/07/14
Quick, good value, easy to arrange. Great way to send luggage across the country.
16/07/14
very efficient although not cheap
16/07/14
No comment left by this customer.
16/07/14
Woeful - things went badly wrong and got worse and I still have no resolution
16/07/14
No comment left by this customer.
16/07/14
No comment left by this customer.
16/07/14
overnight delivery for Friday, arrived Monday. Got text to say would arrive Tuesday after it had already been delivered
16/07/14
Brilliant service, very happy!
16/07/14
Never got picked up,was always in as i work at home did say they would pick up item again but never did,use else were
16/07/14
I found the whole experience of dealing with Parcel Monkey excellent from start to finish
16/07/14
great service
16/07/14
great top service
16/07/14
great service, no problems at all, thanks
16/07/14
No comment left by this customer.
16/07/14
Excellent service
16/07/14
No comment left by this customer.
16/07/14
fantastic service as always
16/07/14
No comment left by this customer.
16/07/14
Excellent service. Thankyou
16/07/14
DX completely failed and there was zero communication. If I hadn't made contact I'd never have known there was an issue.
16/07/14
4 emails at least per single order? Not all of which are clearly order specific? If I want to send 15 pieces that's alot of wasted time.
16/07/14
Grate service I will use again
16/07/14
Happy- next day service - £16 bit expensive but arrived undamaged
16/07/14
