We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,822 reviews.
Easy to use website. Everything went smoothly
27/06/14
No obvious sign for drop-off at City Link, but there was a collection point sign, which was logically at the same place
27/06/14
Website was easy to navigate, and packaged collected as arranged. Will definately use Parcel Monkey again.
27/06/14
Fantastic service!! Sender dropped of at Depot in Manchester at 1800 and two huge parcels arrived at my home in Inverness at 1500 next day!!
27/06/14
no comment
27/06/14
no comment
27/06/14
didn't another courier and i have been charged for this parcel
27/06/14
No problem. Easier measuring.
27/06/14
no comment
27/06/14
PM 2877317 not collected, parcel force say you haven't paid them although we have paid you. No customer service line or email , Awful
27/06/14
no comment
27/06/14
no comment
27/06/14
The first booking to collect my item wasn't collected, so I had to re-book and rearrange another collection.
27/06/14
no comment
27/06/14
Re: PM2866863 - carrier was ByBox, collected but re-directed to Parcel Monkey without reason or notification-only knew when tracked nondel
27/06/14
Very pleased, all good.
27/06/14
Change nothing, you're fine.
27/06/14
no comment
27/06/14
no comment
27/06/14
overall a good experience but I received a label at the last minute and I had to quickly print it at my friend's house
27/06/14
no tracking done for parcel by driver
27/06/14
No comment left by this customer.
27/06/14
Don't think you mention that the delivery label will not be available fro a period after the order is made.
27/06/14
My heart sank when City Link turned up but was relieved to hear item was delivered on time & in good order.
27/06/14
Brilliant my two packages where collected and delivered with no problems
27/06/14
ITEM ARRIVED DAMAGED TO CUSTOMER
27/06/14
picked up when promised and delivered when promised
27/06/14
No comment left by this customer.
27/06/14
No comment left by this customer.
27/06/14
No problem quite straightforward possibly a little more Tablet friendly
27/06/14
no way of contacting u. rang Courier they couldnt sort it without going thru u. tried to use the amend order option but no consignment num
27/06/14
Parcel has still not been collected despite numerous phone calls!
27/06/14
Disgusting company. Customer service almost non existent. Amazing that they are still allowed to trade. The worst by a country mile !!!!!
27/06/14
There was a three day delay in having my parcel picked up, that was the last time i use parcel monkey.
27/06/14
Excellent service as always. 10/10
27/06/14
All went smoothly and my parcel was delivered very quickly to Greece - thanks
27/06/14
No comment left by this customer.
27/06/14
Will never use agin
27/06/14
No comment left by this customer.
27/06/14
good service, more of the same please.
27/06/14
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
