We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,821 reviews.
no comment
04/07/14
I am not great with computers so it would be good if I could track from 1 page
04/07/14
Good value service. I had difficulty understanding the tracking comments eg arrived sort facility - in the UK or Australia?
04/07/14
Better online tracking capability and more staff or more phone lines...spent ages on hold waiting to get through to Customer Services!
04/07/14
I paid for next day delivery and collection was 30/6. parcel not collected I ran PM twice and the parcel was finally collected late Thurs.!
04/07/14
at first I was skeptical as I have never heard of parcel monkey but great service will be using again in future
04/07/14
Excellent as always!
04/07/14
picked up and delivered, job done ;)
04/07/14
no comment
04/07/14
Great, timely service thank you
04/07/14
spot on, monkey!
04/07/14
We were due to have collection on Thursday for overnight delivery and eventually after chasing, someone arrived the following Tues to collec
04/07/14
Great service but would be better if a receipt was available from the person who collected the parcel
04/07/14
no comment
04/07/14
Parcel still hasn't been collected. The person it's being collected from rang me yesterday to ask wha't going on? I'd also like to know!
04/07/14
excellent price and service thanks
04/07/14
Service performed marvellously - left parcel in porch & driver signed card & pushed through door!
04/07/14
Terrible, it is customary to let the courier know you have arranged for them to collect a parcel, so your customer does not have to do it!!!
04/07/14
Would liked to have been able to choose a time slot eg morning or afternoon for collection
04/07/14
I sent documents to kenya. Begining of worst nightmare as they are original copies and certificates. No incurring £100/day costs as I chase
04/07/14
the collection was due for thursday June 26th but wasn't collected until tuesday 31st june contact was very difficult.
04/07/14
no comment
04/07/14
no comment
04/07/14
Fast & reliable.
04/07/14
Brilliant job from start to completion. Highly recommended especially in price. Well done.
04/07/14
no comment
04/07/14
Good efficient service. Competitive price. Parcel arrived on time and undamaged. Will definitely use again.
04/07/14
No comment left by this customer.
04/07/14
Cheap, quick and efficient
04/07/14
Vy unhappy with service. Collection was a day late & we were told driver ran out of legal man hours? Would never use again
04/07/14
works ok for me,
04/07/14
good
04/07/14
Good service and reminder email
04/07/14
No comment left by this customer.
04/07/14
fast and easy will definetley recommend
04/07/14
very good service, picked up and delivered on days stated.
04/07/14
found it difficult on the net but got there in the end
04/07/14
it,s the first time i,ve used a parcel collection service and it was an easy expiereance
04/07/14
The parcel has not yet been collected and no one contacted me regardig any isuues. Will need to open a paypal case.
04/07/14
cheapest, fast delivery thankyou c
04/07/14
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