We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,475 reviews.
No comment left by this customer.
17/07/14
You failed to turn up two days in a row! Nor did you call to explain/apologise/rearrange/ask for directions. Other than that.. Great job!
17/07/14
No problems at all at a cheaper price than parcel to go who I normally use .
17/07/14
City Link `Next Working Day' promise doesn't seem half as good when collection is Friday...and it arrives Monday.
17/07/14
Found you on the internet, was a bit concerned, however the everything went like a dream. Thank you
17/07/14
Just found out from customer our booked next day are never on time.
17/07/14
quick txt alert/reminder.
17/07/14
A good, affordable service, we'll use you again in future.
17/07/14
Pls if u send it email or update on site when and what time they r coming to collect parcel or drop the parcel it's make excellent setsifac.
17/07/14
No comment left by this customer.
17/07/14
This time was very good. You need to sort your booking page out as it's unusable and I've had to use another company to ship !
17/07/14
Outstanding service
17/07/14
No comment left by this customer.
17/07/14
absolutely horrendous corrier never cae the 1st time had to pay for 2nd. its been 7days and the parcel still hasnt arrived
17/07/14
No comment left by this customer.
17/07/14
This was the first time I had used Parcel Monkey, very pleased with service. Also item is very easy to track, no fiddling about Thanks.
17/07/14
Prompt and efficient service
17/07/14
The couriers you use are excellent. Your wedsite is full of technical issues 1 in 4 bookings will not recieve a label and not collected
17/07/14
The tracing for this order stops on the 11th and nothing after now 18th, cant contact anyone by phone have to wait days for email reply
17/07/14
Parcel was not collected at the time booked and no communication as to why not. Also difficult to contact customer services.
17/07/14
As always prompt and polite thank you
17/07/14
Very good
17/07/14
fast delivery and delicate goods delivered intact. Will use again and would definitely recommend.
17/07/14
The hole operation was perfect and stress free, I couldent have asked for more, thanks
17/07/14
Better discounts for multiple parcels would be really helpful
16/07/14
excellent
16/07/14
no comment
16/07/14
Sorry, I clicked the wrong one. I meant Very Good!
16/07/14
no comment
16/07/14
VERY PLEASED. FAST SERVICE. WOULD USE AGAIN.
16/07/14
great service but the new site layout isnt as good as the old
16/07/14
very happy with service, more for citylink a timeslot say even just before or after 12 would have been helpful waited all day for 16:
16/07/14
no comment
16/07/14
Send a text to give an idea/estimate of pick up time rather than waiting the entire day. Technology has moved on.
16/07/14
All good
16/07/14
Excellent service, parcel collected early morning so didn't have to wait in all day.
16/07/14
Collected as requested on time
16/07/14
Great service, as always.
16/07/14
No comment left by this customer.
16/07/14
Good service
16/07/14
