We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,821 reviews.
Even though I prepaid, my parcel was never picked up, and the hotel that the package was at couldn't contact you!
05/07/14
Very good and prompt collection saved on my first list for next time.. :)
05/07/14
no comment
05/07/14
Ran so smoothly, I can't think of an improvement. Well done
05/07/14
collection on time, friendly and efficient, delivery good, informed all the way
05/07/14
Website could confirm the chosen delivery service rather than just the chosen carrier.
05/07/14
Picked it up, delivered it.
05/07/14
Pick up drivers not collecting twice. Finally collected and did not even inform us they were taking a parcel finally.
05/07/14
no comment
05/07/14
all good 5 star
05/07/14
Good, on time. Thank you.
05/07/14
Brilliant as always
05/07/14
first time i have used parcel monkey found them very good will use them again they are the best
05/07/14
Now 8 days since our package was dropped at Rudwick Post office and not arrived at my house in Portugal.
05/07/14
Very easy service, no problems at all :)
05/07/14
no comment
05/07/14
parcel was late
05/07/14
My item has still not been collected! This is the worst company I have ever used.
05/07/14
no comment
05/07/14
no comment
05/07/14
First time i tried Parcel Monkey - excellent !! found me the cheapest quote and a link to arrange pick up via citylink will use again!
05/07/14
No improvements of note, excellent service and reasonable price. Accurate collection & delivery times would help, but that's parcel force.
05/07/14
No comment left by this customer.
05/07/14
You said you would collect on one day and didn't. When I called you said you would collect the next day.
05/07/14
No comment left by this customer.
05/07/14
No comment left by this customer.
05/07/14
Representative collecting very rude, unable to track, still awaiting confirmation of delivery, unacceptable lack of service
05/07/14
wot i orderd never got piked up .so i at to pay again for it to be colleced. up until this finfs wer good
05/07/14
The parcel was never collected nor did I get a refund, will chargeback and report to trading standards
05/07/14
Very un happy you never even come to pick my parcel up and you have cost me £100 pound
04/07/14
no comment
04/07/14
Perfect that you can drop parcels off at base rather than wait in.
04/07/14
Excellent trouble free service. Once the info had been given wheels were put in motion efficiently. Highly recommend. I'll will use again.
04/07/14
no comment
04/07/14
Tracking website was unavailable when I tried to log on.
04/07/14
Had no idea of time scale, could not find it. No telephone number. Web site say to order but then after that trying to find out any thing,
04/07/14
no comment
04/07/14
Perfect Result
04/07/14
no comment
04/07/14
Couldn't have ask for more . It was collected the same day , account was updated regularly and no hassle at all.
04/07/14
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