We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,130 reviews.
Website was easy to use. Really good staff member with great customer rapport collected my item. The service was tracked and I know that the item got to my recipient safely.
Really impressed with Royal Mail 48 tracked and signed and parcel monkey.
11/08/15
Just used Parcel Monkey for the first time. Was very straightforward to book and arrange collection & delivery. Pricing clear and good value. Based on this experience I would have no hesitation in recommending the service.
11/08/15
pickup times should be a visible option - this was very important to me and in the selection of packages I couldnt find that information. I had to call parcelforce customer service to ask about that.
11/08/15
I had an awkward size parcel so was anticipating a hefty charge but the cost was very reasonable. Booking online very straightforward, collection and delivery as requested. Perfect
11/08/15
First time I have used this service. All went well. Picked up on the day and delivered two days later. Would have left 5 stars but there is no time given when they pick up. Therefore most of day wasted waiting for parcels to be picked up late afternoon. Still v pleased with service.
11/08/15
Great service great price
11/08/15
Excellent service thank you
11/08/15
Failed to find the delivery address, ended up having it delivered to the post office where we had to go and collect it. As a courier company that couldnt be much worse.
11/08/15
Great Price seamless way of doing business. Would Recomend
11/08/15
Havent used parcel monkey in a while due to their increased prices from a few years ago when they were competitive. However, needed to send a large parcel out with Parcelforce which was extremely well packaged, only to be told by the recipient that item arrived broken. I cant claim either due to the nature of the item. With "fragile" tape on the box, you would assume Parcelforce would treat parcels better, but they never do.
11/08/15
Cant believe this service, door to door from Norfolk to Tipperary in Irish Republic in 51 hours, faster than sending a letter. Was also able to track the parcels through out the journey. What more can I say other than a fantastic service. Will definetaly use this company from now on without hesitation.
11/08/15
Excellent service! Speedy and efficient! Many thanks!
11/08/15
We got a better price for Parcel Force with Parcel Monkey than we did at the post office. We saved about £20. Would definitely use it again.
11/08/15
Simple enough to use the site, collected exactly as described and delivered to Germany, no troubles. Cheaper than RM too.
11/08/15
Booked same day collection on the 4th August (it said underneath in green letters if we booked within 36mins the collection would be made the same day). I did this well within the 36mins and the collection wasnt made until the next day - 5th August!) I specifically chose same day pick-up because it was a very important parcel which needed to get to its destination ASAP! Why do you not do what it says on the tin?
11/08/15
Simply put--Great came picked up and off he went!! Pleasant Polite and professional
11/08/15
Parcel Monkey has the most deficient services not to talk about customer services and how they treat the customers. They lost my 20kg parcel and they offered me the refund of £25.66, as they say that the CLOTHES that I put on my parcel are considered PERSONAL EFFECTS and therefore not covered by the insurance. This only two months after I sent my parcel. The only option to complain and try to know about the whereabouts of my parcel was to go through a Live Chat of completely helpless staff, they dont even offer a customer phone to reduce costs! UNACCEPTABLE
11/08/15
Managed to organise collection and delivery of parcel without any hassle and saved money in the process.
11/08/15
Fast reliable service & cheaper than other companies, very impressed thank you :-)
11/08/15
PARCEL SHOULD HAVE BEEN COLLECTED ON A TUESDAY BUT POSTMAN DID NOT HAVE THE PAPERWORK. HE DID NOT HAVE THE PAPERWORK ON WEDNESDAY EITHER BUT I ASKED HIM TO TAKE IT AS CUSTOMER WAS WAITING FOR THE GOODS. GOODS EVENTUALLY ARRIVED WITH THE CUSTOMER LATE THE FOLLOWING MONDAY AFTERNOON. VERY DISAPPOINTING.
11/08/15
Absolutely no problems at all. Parcel collected when expected, arrived on time. It was a fragile parcel but arrived intact, very pleased.
11/08/15
We were surprised at the price as compared to other companies, it was really cheap. It was very easy to use and arrived with no problems. We ll use them again without hesitation
11/08/15
Collection booked and collected on time for delivery to Switzerland. Tracking easy. Package delivered on Friday after Tuesday collection in UK. Could not be happier with this service. EXCELLENT!
10/08/15
My parcel was collected and delivered on time!
10/08/15
I found Parcel Monkey on the internet when I needed a parcel collecting and then delivering to my address (I bought a collection only item from eBay). The website is easy to use and the service is super efficient. I have since used their services again. Highly recommended!
10/08/15
sent a parcel to australia,got there in 7 days,sent two parcels via royal mail 4 days before this one,and they are still waiting for it,
Plus parcel monkey was £35 cheaper.
what more can you ask for.
10/08/15
Always provide a great service shipping large items, collected from tyour door at superb prices.
10/08/15
I used Parcel Monkey to book a collection and delivery between a London office and an office in Spain. The opnline process was simple enough to follow, and the labels for the parcels arrived in an email after completing payment. Now all I had to do was wait for DPD to collect the next day. The next day, DPD did not arrive to collect. When I called them they had no idea they were even supposed to collect any parcels from me. When I tried to contact Parcel Monkey, I discovered that they dont have a customer service helpline - just a chat with canned responses. Customer service was completely hopeless, I had to rebook collection myself, call DPD to see whether they received the information at all, and follow up again myself the next day. I would go direct to a courier company next time - not worth the hassle to use this third party company.
10/08/15
Would use this service again.
It was actually cheaper than going directly through parcel force so really pleased.
Would recommend
10/08/15
Delivered within same day from colletion to arrival it only took 2 hours. Very good .
10/08/15
sent 100s off parcels with these lads , always great cant fault as off yet
10/08/15
I find Parcel Monkey easy to use, good prices and they give you a lot of options. All the information you could want is easily accessible. Ive used Parcel Monkey many times now and will continue to do so.
10/08/15
I would not hesitate in recommending parcel monkey excellent service all round
10/08/15
Wasnt really sure when I booked with parcel monkey but had the best price than other websites. Was impressed first class. Happy 😊
10/08/15
fast service, driver polite and friendly.
10/08/15
Documents collet ed on time and delivered safe
10/08/15
Great price, great tracking, delivered in time :)
10/08/15
Never had a problem does what it says on the tin
10/08/15
Great service, prompt pick up and delivery, recommend to all!
10/08/15
Very good service only took 6 days all arrived safe and sound after we did
Thank you very much parcel monkey
10/08/15
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