We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,667 reviews.
booked parcel to go to Turkey, arrived destination in 4 days
17/08/16 by little mo
Timely service.
17/08/16 by Nazmul
Great Service, finds cheap rates for world class couriers. No complaints
17/08/16 by Hamid Choudhary
Good choice of services at a fair price. My only issue was that the parcel tracking simply did not work - this was important to me on an urgent shipment. The parcel did arrive on time, but the first I knew of any progress was when it arrived!! In 2016 that is unacceptable!
17/08/16 by alex
Our Response: Hi Alex,
I am sorry to read that your tracking link didnt work.
This information comes from the carriers themselves and can be delayed at times or fail to process.
I will ask our IT team to look into your case though from a Parcelmonkey Ltd point of view.
Kind Regards,
Matt
Poor service, lack of communication and couriers who failed to turn up 2 days in a row and when they did turned up they didnt even have a label. Not impressed and wont be using parcel monkey again.
17/08/16 by Customer
All good, no problems!
17/08/16 by Leonardo Ortigosa
We used parcel monkey to get good prices for international parcels, it did seem to go well until one customer complained about a courier who are used as a partner in that country. They didnt try to deliver and lied about it, they sent the parcel back to us and it disappeared. No one knows anything about it, parcel monkey support say "tracking says its held for collection" but it isnt because it has been returned to sender but no one can find it. Recipient says there was someone available to receive package 24 hours a day but no one tried to deliver and they received no notification about it. So what does parcel monkey say about us being out a lot of money for an item, a lot of money spent on international postage, this failure to deliver, failure to notify and missing parcel: "we apologise for any inconvenience and stress caused. Kind regards" So while you might get a good deal on a package with this crowd just hope that nothing goes wrong because if it does you will get a support message written, in poorly written English, that sometimes appears to gibberish, which says "sorry, goodbye". A total lack of interest or care if things go wrong.
17/08/16 by gerard heaney
I will now use this company for all international shipments, great price and great service (ParcelForce)
Thank you Parcel Monkey! :-D
17/08/16 by Ariel Baker
Excellent service throughout.
However, I think it would be extremely helpful to remind customers about extra costs that maybe incurred once an item reaches it destination in the form of custom and taxes. In some cases this could be in excess of of the original cost to send the parcel.
17/08/16 by Lynn James
Placed order and collected within the hour, cant ask for better than that.
17/08/16 by Customer
Fantastic news and thanks for the 5 star review :-)
no need to help i have managed to trace my parcel with dpd and they have delivered my parcel back to me. one qusetion i have WHY do you not have a contact number for us to call, and why message on the support that some one will contact me over the phone when that is not the case, nothing but lies...... I like i have said willl NEVER NEVER us you again
17/08/16 by karisma
Our Response: Dear Karisma,
I am sorry to read about the issues you have faced.
We will investigate this with the help of DPD but the instructions passed to the courier are always provided by our customers.
Kind Regards,
Matt
I have used parcel monkey many times - only once something was missing from the parcel I sent (when it arrived 1 I wanted to claim it but had no photographic evidence and the hassle was not worth it) the other times all was good and as promised. Would recommend but do not send anything you are too emotionally attached to!!!
17/08/16 by Customer
Honestly I was a little nervous having read some reviews but I neednt have been , this company delivered exactly what they said they would for half the price of their competitors. My parcel was delivered on time, in excellent condition and for the price that was stated. Will definitely use to purchase from overseas again. Thank you Parcel Monkey
17/08/16 by Sarah
Hi Sarah,
A big thank you back from us and welcome aboard.
Its great to see that you like our overseas rates and watch out as we are about to add some faster International transit times too!!
Kind Regards,
Matt
Very fast service
16/08/16 by kirkland taylor 1 brookfield
great service picked uo item on time and delivered on day stated full tracking service thanks guys
16/08/16 by colin craven
Easy to use & u can pick what delivery type is best for u
16/08/16 by Pembs v-dubs
Very efficient service and great service. Received before the time which is awesome. I would recommend to anyone.
16/08/16 by Kapil Pravincante
I have never had a bad experience with parcel monkey and this time was no different - fantastic company and very easy to process shipments.
16/08/16 by Mr David Silvester
Dear Mr Silvester,
I am so pleased to read that you find our website very easy to use and that you continue to use us.
Thank you very much for all your business.
Kind Regards,
Matt
Have used Parcel Monkey on 2 occassions and on both occasions paid for a 24 hr collection/delivery. First time parcel was not collected so cancelled collection and went straight to courier instead. No collection problems. Second time, first day parcel not collected. Complained told to re book as they are exempt for 5 days!! Rebooked, guess what still waiting for parcel to be collected!! Do not use save yourself the disappointment and go straight to desired courier instead. Worth the extra few quid and no disappointed customers.
16/08/16 by T woodwatd
Our Response: Hello T woodwatd,
I am sorry to read that you have recently had two failed collections.
If the booking is confirmed then there is no reason directly related to Parcelmonkey Ltd as to why this did not happen.
Please contact us via email or live chat and we will arrange a full refund for you as well as investigate why your collections did not happen with the courier concerned.
Once again sorry.
Kind Regards,
Matt
Fast delivery, excellent service. Very pleased with the company.
16/08/16 by Customer
Dear Customer,
Thank you for leaving us a 5 star review and its great to read you are very pleased with the service you received.
Kind Regards,
Matt
Recommended
16/08/16 by Customer
great service
16/08/16 by Mr James McKenzie
ParcelMonkey worked out the cheapest method to send a parcel to New Zealand. It arrived on time with good tracking all the way.
16/08/16 by Rich
Hello Rich,
I am pleased to read that your item made it to New Zealand on time and thanks very much for the positive review.
Kind Regards,
Matt
The worst company I have ever seen. My parcel is missing and no one replying , its been 2 weeks now I am with trading standards. I
16/08/16 by Raja
Our Response: Hello Raja,
I am sorry to read that your item has gone missing in transit.
If a lost claim has been logged with us then this will be under investigation by the courier concerned which is why there will be a delay.
Rest assured once the courier has investigated we will be in touch with you and hopefully this delay will result in your item being found within their network.
Kind Regards,
Matt
I was very impressed by the professional service provided by this organisation.Everything went smoothly, i would certainly use them again and recommend them to others
16/08/16 by Michael Walker
Good Morning Michael,
Thank you very much for your 5 star review and for recommending us to others. We hope to see your next order with us very soon.
Kind Regards,
Matt
was quick very reasonable.
16/08/16 by philip low
Easy to use, great price comparison, will use again
16/08/16 by Customer
A fantastic service very smooth and very easy to use thank you
16/08/16 by Customer
I paid for my parcel to be picked up got an email to say that Ill be contacted within 30 min on what I need to do. Unfortunately nothing happened and you write to me to give you a review. Pls I need my money back I dont trust you
16/08/16 by Debra Lungu
Our Response: Hello Debra
You have booked a drop off service, and the label has been emailed to you and you can find it on your Parcel Monkey dashboard. You then take it to the Post Office and hand it to them and the parcel is collected from there. Please print and attach your label and you can use the service. If you do wish to cancel, log in and leave us a message and we will cancel and refund.
Kind regards
James
Easy to use - very efficient and reliable. Thank you.
16/08/16 by Dee Tindle
Good morning Dee,
A big "Thank You" back from all at Parcelmonkey.
Kind Regards,
Matt
Took a little time to get confirmed price but after that service was efficient, parcel picked up no problem and all done much more easily than struggling to get to the Post Office!!
16/08/16 by L Beaumont
Parcel picked up and delivered in good time
15/08/16 by Customer
No need to add to that!
15/08/16 by Battledown Brewery
Parcel monkey did ok but DPD kept my parcel at their pickup point for two days!
15/08/16 by Nick
Our Response: Hi Nick,
Sorry to read that DPD failed to collect your item from their pickup location on time.
We always make them aware of cases like this in the hope it will result in better service next time.
Kind Regards,
Matt
First time Id used parcel monkey.
2 tea chests full of clothes books and electrical stuff delivered safely to Denmark from the uk in 2 days
THANKYOU to all. I will definitely recommend and use again.
15/08/16 by M Bennett
We went online and looked at various sites all well known courier services. the processes were long-winded and once wed reached the end of entering all of the details of our personal details, the recipients details, the dimensions and weight of the parcel,we were horrified at the cost!!
We chose Parcel Monkey and wow, the cost was almost a third of the other prices, the parcel was collected within the specified time and delivered to Cambodia in less than one week. Well certainly use this courier again and would recommend to friends and family.
15/08/16 by Christine Powell
Thanks for the review Christine, we hope to be your go to quote engine for parcels!
Easy to book and delivered when promised.
Great service
15/08/16 by Craig
only negative was that I thought I needed to print out my labels so rushed out to do this as my printer was broken and it wasnt necessary as the driver had them.
15/08/16 by Customer
Hello, sorry for the confusion, we offer labels on collection with the driver on UK services with DX and Parcelforce
Parcel Monkey farm out your parcel to the cheapest shipper. If anything goes wrong, you are stuck in hamster wheel of Parcel Monkey not being responsible - even for telling you what has happened. My parcel was overweight - a genuine mistake. Parcelforce returned the item to the sender, without informing me and marking it as delivered. Parcel Monkey didnt let me know or take any responsibility for what is frankly, unacceptable levels of communication. All of this is fine if you are not too bothered about the contents of your parcel or when it gets there, if at all!
15/08/16 by Greg Hobson
Our Response: Hello Greg
Parcel Monkey is a courier quote engine, and you choose which carrier will handle your item based on budget and time frame, so the customer has ultimate choice on who handles their item. We offer full tracking on all items so you can view if there is an issue, and if so let our team know so we can help. It is the senders responsibility to measure and weigh accurately as we cannot double check this, as we never handle the item.
Kind regards
James
We used Parcel Monkey to send 2 large bags from UK to Switzerland. We dropped them at a London post office 1 months ago. According to Parcel Monkey, the bags should have arrive within 3 days. One bag arrived after 2 weeks, the other one is still in the UK. We submitted all the requested documentation (including declaration for customs). Parcel Monkey does not provide phone or email support, you can only chat with them. I had over 20 (!) chat sessions so far, without ANY progress. The supporters have no clue about the process status or the parcel. The default answer from the supporter in the chat session is: "Someone from the return department will contact during the next days" - which did not happen. If you are asking for an escalation process they provide a postal address in the UK. We sent an escalation letter over a week ago, provided our email address, mobile numbers - no one contacted us. This is the worst service company Ive seen in my whole life. My recommendation is: AVOID.
15/08/16 by Linux2010
Our Response: Dear Customer
I am sorry to hear about the delay with delivery, we at Parcel Monkey do not handle the goods, but we offer Live Chat and email support to try and fix any delivery issue with the courier. Please email contact@parcelmonkey with your full PM order number so we can look into this issue for you or on your account go to contact us, general enquiry and leave a message FAO Manager.
Apologies for the inconvenience caused
Kind regards
James
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