We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,667 reviews.
The delivery at the destination is not an easy place to reach.
The courier was very good, professional and very helpful.
19/08/16 by Massimo
We chose the time slot 4pm - 8pm as nobody would be in before then. The delivery arrived at 13.55 (cctv). When customer services was called we were told they would send them straight back....nobody ever came back that evening. First time weve used this and not impressed
19/08/16 by Unhappy Customer
Our Response: Hi Customer,
I am sorry but you must be mistaken as we do not provide delivery time slots when booking.
Kind Regards,
Matt
smooth service
19/08/16 by Nigel
Cheers Nigel :-)
Excellent service. Would highly recommend.
19/08/16 by Rita
Great service, delivered thru Parcelforce at half the price on the Parcelforce website. Placed the order at 07:30 and collected by 11:00. Will definitely use these guys again.
19/08/16 by Dave Cunningham
Unlike some other courier service companies the Parcel Monkey webpage is very easy to navigate and complete. The prices are easy to work out and they are fair and reasonable, and one can choose to pay by Paypal, The tracking number allows you to see where the parcel is on an almost hourly basis. They pick up and deliver exactly when they say they will.
I thoroughly recommend this company.
19/08/16 by Anna Bentham-Green
Generally very good service except for receiving an e.mail stating that my parcel had been dispatched and was in Southampton before I had even printed my labels.
19/08/16 by Alice Davies
Hi Alice,
Thanks for your review and that tracking information does seem very strange!!
All tracking events come from the courier concerned but please accept our apology on their behalf for this obvious error.
Kind Regards,
Matt
Had to urgently get a parcel to South Africa. There price were good and we paid. When it came to delivery it was just missing. Parcel Monkey offered no help and that was so Frustrating. We spend over a 100 pounds to get our parcel but no luck. Very bad service, no telephone number a person can call.
19/08/16 by Margaret Wright
Our Response: Good morning Margaret,
I am sorry to read that your item has gone missing in South Africa and on behalf of the courier company concerned please accept our apologies for this.
You have clearly made us aware of this and please rest assured that this will be investigated with the help of the courier concerned and we will be back in touch with you just as soon as the investigation has concluded.
Kind Regards,
Matt
We wanted two heavy parcels to go to rural France. The updates via email plus the tracking on-line coupled with the picking up of the parcels, to the speed they were sent to France and the delivery to Basse Normandy a day earlier than estimated was the cherry on the cake. Thank you and very much recommended.
19/08/16 by Nick Fairs
Hi Nick,
Thanks very much for the fantastic 5 star review and its great to see you will be recommending us too :-)
Kind Regards,
Matt
Received my parcel on time!
19/08/16 by Customer
Best Price for Large and Heavy parcels. Unfortunately my 48 hr delivery took 6 days .
18/08/16 by Teresa Cane
After entering details of the package and destination the Parcel Monkey website came up with 3 alternative quotes one of which was just what we wanted. The package was collected on the day chosen and was delivered in 2 days. A trouble free arrangement. Most impressed. I would most certainly recommend Parcel Monkey.
18/08/16 by Nigel
Excellent job well done
18/08/16 by Siobhan clavin
Very good would recommend
18/08/16 by A HAWKRIGG
Easy to use the website .. Best price guaranteed
18/08/16 by Customer
Spot on service
18/08/16 by Customer
would use again if the needed
18/08/16 by Mrs Gail Stone
Thanks very much Mrs Stone :-)
Kind Regards,
Matt
After the parcel was dropped off there was no update available. The next day the tracking said the parcel had been received at the pick up place. It is now more than six days and there is no answer to my complaint from the company DPD. There is still no indication that the parcel has arrived.I will never use this service again. I WANT MY MONEY BACK.
18/08/16 by Colin Bennett
Our Response: Good morning Colin,
I am sorry to read that there is a delay in delivery by DPD.
From your review it looks as if you have been trying to make contact with DPD directly which when booking with us you are advised not to do. Please make contact with us via our live chat service today and we will look into this for you directly with DPD.
Kind Regards,
Matt
Had stuff sent from Wales to the Netherlands. Sent a few messages via the chat option to clear a few things up. Stuff arrived within 5 days ????
18/08/16 by Customer
Great news Customer and I am pleased to read you had your issues resolved via our live chat support team :-)
Kind Regards,
Matt
Item was sent to the customer, packaging used was original manufacturing packaging however item was damaged, so I opened a claim and my claim was refused even though the packaging was securely packaged as it was by the original manufacturer of the pc case.
18/08/16 by Ertuğrul Gazi
Our Response: Good morning,
I am sorry to read that your item became damaged in transit.
Packaging from the original manufacture may not be enough for an item to stay protected as it travels through a courier network, especially if this involves International movement. Our packaging guidelines give clear detail on what our customers should do but once again I am sorry to read that your item has become damaged.
Kind Regards,
Matt
They charged me extra money due to size of box even though they squashed it down at one end making the dimensions longer. Just a scam and they show you no proof of this and dont care in the long run as you sign your credit card detail away to them. You should be giving me money back for ruining my parcel.
18/08/16 by Customer
Our Response: Good morning Customer,
Any additional charge made due to differences in dimensions or weight are based on information provided by the courier company concerned.
We do not carry out additional charges unless there is supporting evidence and we will gladly provide this to our customers should they question the charge.
If you parcel was damaged then please make contact with us via our online support team or live chat service and we will open a damage claim for you.
Kind Regards,
Matt
Easy to navigate / use website, comprehensive list of stock and very competitive pricing, plus swift delivery - perfect
18/08/16 by Michele Moors
Hi Michele,
Thank you for your 5 star review and I am pleased to see your booking experience, collection and delivery all went perfectly :-)
Kind Regards,
Matt
Staff were very helpful using chat online.
My parcel arrived in Dubai ultra quick - a very efficient service and I will use them again.
18/08/16 by Shirley
easy and reliable with great prices. i recomend. cant go wrong.
18/08/16 by Carlos
Everything went like clockwork, from pickup to delivery, smooth as silk, and with a lot of chine not a single breakage
18/08/16 by Thomas Robertson
Parcel turning up in remote New Zealand exactly on time, no breakages. Was easy process to drop off at the local pharmacy. Highly recommended!
18/08/16 by Katrina Shakespeare
Having booked my Parcel for collection, I was told I needed to print a label and would receive said label in an email within 30mins. When the email did come through an hour later, I left to print the label at my husbands office 5 mins round the corner as I do not have a printer at home. In this time a driver arrived to another courier. Despite me providing my contact number, he did not contact me, and when our builder arrived and called me to say the driver was there, the driver was extremely rude, and refused to wait for me to get back despite me telling him I was 2 mins away. He put the phone down on me, although did tell the builder he would come back later in the day, which he did. In the end my parcel was collected that day but he whole process was painful.
18/08/16 by Customer
The website was generally easy to use but could be better - I had to put in the same information several times to complete the order. I was very unhappy to find out - after the parcel was delivered and nothing could be changed - that when the carrier collected it they had decided the volumetric weight was incorrect (in spite of this being printed on the box itself) and that actually the shipment would cost more than I had paid. If the information requested was not sufficient to determine the charge then this should be resolved at the point of payment, or collection at the latest - not after the entire process has been completed and the customer has no ability to rectify the situation. (It was also extremely frustrating that Parcelforce were unable to give even an approximate time for collection, only a date, which meant spending an entire day doing nothing but waiting for them to show up, but I understand that this is out of your control.)
18/08/16 by Customer
Our Response: Dear Customer,
Thanks for your understanding that collection windows are controlled by the courier company selected and not Parcelmonkey Ltd.
Kind Regards,
Matt
Quick and efficient company
18/08/16 by Customer
Have proved reliable and cost effective on a number of occasions.
Only ever had one prole quickly resloved by parcel monkey and no fault of the service.
Was a seller that was never in for collection
18/08/16 by Customer
Quick and easy process. Would use again.
18/08/16 by Jez.
Brilliant service, quick professional and got to the end destination in good time and most importantly in one piece!
18/08/16 by Customer
Hi Customer,
Great news and thank you for the 5 star review :-)
Kind Regards,
Matt
used parcel monkey to arrange collection and delivery of a pram. paid for 24 hour guaranteed delivery, didnt arrive, rang and was promised it would be put out for Saturday delivery, wasnt delivered, had to wait til Monday after being stuck in with 3 children all weekend due to being without a pram! unnacceptable service
18/08/16 by Customer
Our Response: Dear Customer,
On behalf of the courier concerned please accept my apology for the 24hr delay in delivery.
The service selected is not guaranteed to be delivered next day but this is achieved by the courier concerned over 95% of the time. Monday would have been the next working day that delivery would have taken place but once again, on behalf of the courier concerned, I am sorry for the problems this caused you over the weekend in question.
Kind Regards,
Matt
excellent service pick up one day delivered the next
17/08/16 by Mrs Roby
Dear Mrs Roby.
Thanks very much for the 5 star review and I hope to see you using us again very soon.
Kind Regards,
Matt
This site was recommended to me by a company i had to return an order to. It was easy to use, I found what I was looking for quickly and the delivery was collected within 2 hours! Excellent service.
17/08/16 by J Watt
Very good price, no hastle, delivery labels emailed straight away & delivery service (DPD) was superb. Dropped the parcel to a parcel shop at 6pm, it was collected the next day & delivered the day after collection. DPD I always find to be excellent - 1 hr delivery time slots, excellent accurate tracking & easy to change delivery method with a couple of clicks online. Would definately recommend.
17/08/16 by JayDee
Hi Jay,
Its great to see you are so pleased with our drop off options.
They are becoming so popular and only yesterday we added yet more options in this area for our customers!!
Kind Regards,
Matt
I paid extra for insurance and packaged the items really well. They still managed to break them and said that they wouldnt refund me
17/08/16 by Jade Cartwright
Our Response: Hi Jade,
I am sorry to read that your item was damaged in transit and on behalf of the courier company concerned please accept my personal apology for this.
I will today pass your details over to our claims team and look into your case too.
Kind Regards,
Matt
Fast cheap and professional
17/08/16 by james silvestro
Thanks very much for those kind words James :-)
Regards,
Matt
I have used Parcel Monkey before for overseas parcels, and they have always been Very Quick and Efficient. Collected from my door in Highlands of Scotland on Thursday 4th August pm and Delivered to Brooklyn USA on Monday 8th at 9.58am.
The service I chose was via Parcel Force, much cheaper than there own online quote.
Now thats Brilliant , and at a very reasonable price might I add.
Will definitely use again.
Many Thanks
17/08/16 by Dian Ferguson
Recommend it.
17/08/16 by Cintia
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