We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,667 reviews.
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22/08/16 by richard
Didnt pick up the day they were supposed to, picked up the next day ok but then came again the following day ?
22/08/16 by Customer Russell
My first time using them and they were reliable.
22/08/16 by Customer
Great communication and delivery went as expected. Thankyou
22/08/16 by Ms Taylor
First time I used, parcel was delivered the day before due so very happy. Will definitely use again.
22/08/16 by Lynn
Hi Lynn,
Thanks for making your first booking with us and welcome aboard!!
Kind Regards,
Matt
Everything worked fine and on time. As always. Thank you.
22/08/16 by Marco
Hi Marco,
Thanks very much for your 5 star review and continued business with us.
Kind Regards,
Matt
Wonderful service is the UK - i.e. collection and dispatch. Unfortunately the recipients were informed about delivery date but not informed about arrival on the day. They were there all day but nothing arrived. They were told when contacted that they had tried to deliver the parcel on the delivery date but that there was no-one in, which was rubbish. They have promised to deliver today, so fingers crossed.
22/08/16 by Rosemary Seddon
Our Response: Hi Rosemary,
Thanks for your review and sorry that the local courier in Spain has not delivered on time. As you say, fingers crossed it goes to plan today.
Kind Regards,
Matt
Great service from start to finish
22/08/16 by Mrs Theresa Shutler
Dear Mrs Shutler,
Fantastic news and thank you very much for your 5 star review.
Kind Regards,
Matt
Excellent service..
21/08/16 by Mr Rob t.
Tracking of parcel was excellent updated excellent
21/08/16 by Customer
At first, wasnt quite sure, it was all rather obliviously happening in the back ground without much visibility on where the actual parcel was. Pick up was easy but despite email saying driver will bring the labels but he turns up without. In any case with a saving of over 50% on international courier service it was all worth it for me. 5 stars for the idea behind this but will score less on not knowing what was going on.
21/08/16 by Haq
Excellent service very reasonable rates we were kept informed until parcel arrived thank you recommend to anyone
21/08/16 by Claire
Still waiting on parcel
21/08/16 by Customer mayo
Our Response: Hello Customer Mayo,
Sorry to read that you are still waiting for your item to be delivered.
If you can make contact with us via our live chat service or email we will gladly look into this delay for you.
Kind Regards,
Matt
Parcel dropped off at local DPD point on Friday afternoon, parcel delivered Sunday morning!!
21/08/16 by Customer
Great service, well priced, helpful driver arrived with labels in case we hadnt printed them,would recommend.
20/08/16 by Sue
Drop-of point was a shop near my home, and the shop-keeper was very helpful. My package duly arrived at its destination a couple of days later.
20/08/16 by Sue S
Thanks will use you again
20/08/16 by Customer
Would definitely use again as it was a quick easy service where NO printer is necessary!!
20/08/16 by William A Scott
Very pleased with the pick up and delivery of a few different parcels recently. Helpful couriers and no problems at the receivers end. Keep this up!
20/08/16 by Sue Vicenzotti
excellent service delivered on time would use again
20/08/16 by peter
Good efficient and friendly service. Will certainly use again
20/08/16 by PADDY
As a small business its been great having a reliable service for my parcels. Also very competitive prices particularly for awkwardly shaped items.
20/08/16 by customer
Amazing service collected parcel from my door when they said they would . Its was so easy to do it all on line and fantastic value for money . Would definitely recommend to friends and would certainly use again x
20/08/16 by A, Mcilroy
One of the best services we have used for parcel delivery will be a regular customer many thanks
20/08/16 by stephen nichol
Parcel of about 4kg to Holland. Used Parcel Monkey for the first time and then DPD as I am sick of going to the post office and standing in a queue. We live in the sticks but DPD arrived bang on time, collected the parcel and two days later it was delivered in Holland. I liked the way that they set a day and then on the day let you know the hour during which they will collect.
Cost was slightly higher than that quoted by Parcelforce, but as I saved on petrol and time it compares very favourably. Will definitely use this service again.
Printing out the label etc was easy.
20/08/16 by Susanna Diegel
I bought a large item on E-bay which the seller would not post and I had to arrange my own courier. You made the transaction very easy for both myself and the seller and it was a lot cheaper than your competitors.....thank you...Ian in Bude.
20/08/16 by Ian
Booked my parcel in for collection with in half an hour it was collected and on its way what more can you ask for. Rob
20/08/16 by Robert Foster
Quick and easy to book a parcel collection. No problems with anything. I was very pleased with the service.
20/08/16 by Customer
Bad service.
19/08/16 by Customer
Our Response: Hi Customer,
Why do you say that?
If you can make contact with us via our live chat service or email we will gladly look into this for you.
Kind Regards,
Matt
Very efficient service from pick up to delivery, good tracking all the way along. Easy to use website.
19/08/16 by Frank
Parcel monkey is very reliable and gives afordable prices. They also have an online help center if you have any queries. Love the fact my parcel is tracked. I was able to send 30kg for only £13. Best bargin ever.
19/08/16 by Naziha rashid
One of my DPD Pickup parcels took 4 days to be picked up yet another was picked up the next day so its a bit hit and miss. Not sure if I will use it again or not.
19/08/16 by S H
Very good service; we found ParcelMonkey after being quoted £94.87 to send a parcel to the States with Parcel Force, on ParcelMonkey it was £33.58 with Parcel Force - a huge difference. Collection was prompt and delivery times are excellent. Thoroughly recommend.
19/08/16 by gareth
Half the price of royal mail and twice as quick
19/08/16 by Dave Godden
Great, easy to use service!
19/08/16 by Customer
I used Parcel Monkey to deliver a large package to Germany. They were excellent value for money (including insurance) in comparison to other services. The collection driver was very courteous and collected the package even if I had not printed the label as they had requested. Goods were delivered in 2 days. A very satisfied customer
19/08/16 by Kosala Wick
Worked as it should. Nothing else needs to be said. P2G failed horribly (or rather Yodel did on their behalf)
19/08/16 by Catalyst Museum
delivered a day earlier than expected, great value for money, thank you
19/08/16 by Mrs, Groves
Fast, efficient service, very fairly priced, will definitely use again and would recommend.
19/08/16 by Mainstage Merch
Parcel Monkeys third party, lost the customs documentation somewhere between the drop-off point (Rowlands pharmacy), the courier (DPD) and customs. THen expected me to pay for their failure.
19/08/16 by Schalk Cronjé
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