We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,114 reviews.
Very efficient and quick service
15/09/16 by Customdarrener
I have used Parcel Monkey twice now and both time their service was excellent
15/09/16 by Janice
All I wanted was a label to put on a parcel. It had already been paid for by the recipient. Had to create account and once id done that, I couldnt see my label anywhere. I ended up delivering it myself as I was embarrassed of the delays to the recipient. I wouldnt use again.
15/09/16 by Disgruntled
Courier is always on time and very friendly
15/09/16 by ibrihima
Didnt have a clue how to send a parcel to Sweden, came across Parcel Monkey and it was so easy. would definitely recommend.
14/09/16 by Maurine Wollen
Ive been using them for a few months and they have been excellent and I regularly recommend them to others. 5*
14/09/16 by Keith Moodie
The service was cheap and was much quicker that expected. I would definitely recommend
14/09/16 by Jack Leaston - Customer
Excellent job
14/09/16 by Gary
Very happy with this service, arrived two days earlier
14/09/16 by Customer
Easy to use web site, an affordable service that I will be using again, thank you.
14/09/16 by Lee Parker
Easy to navigate site! Good price comparisons
14/09/16 by GORDON
In my opinion parcelmonkey is very easy to use and has a very clear overview of the services and the procedure. I just realised later on that it is a little more expensive than its competitors (e.g. Parcelhero), who do pick up services for the same price. Another thing, maybe not 100% related to parcelmonkey itself, is that my parcels where just left randomly in the entrance hall of the building. I am glad that no one took them because it would have been easy for someone to just take them and leave. I specifically wrote down to which appartment they have to be delivered..
14/09/16 by Sonia
Website a little tricky at first and took a bit of finding again once we lost it. Once we got to grips with it properly worked fine. Was able to use local post office to send parcel which arrived promptly.
14/09/16 by Celia
Title says it all...Parcel was picked up the next day and arrived 4 working days later in Germany. The only thing I would have wished for: an email saying the approximate pick-up time...Luckily I only had to wait until 12pm but I couldnt make any plans for that day. But otherwise...Great :)
14/09/16 by Customer
Hi the package has arived on time but two of the items are damaged/broken, how can you sort this for me?? Thanks.
14/09/16 by Customer
The parcel was delivered within the time frame but the courier didnt wait for my daughter to answer the buzzer in her apartment block and now she has to go to the post office to pick up the parcel
14/09/16 by Anne Matthews
Easy to use and convenient
14/09/16 by Steve Hester
Need to have a customer contact no as not everyone wants to go online or has the ability to so poor in that respect. Price decent though.
14/09/16 by Sean.
Cheap, fast & efficient
14/09/16 by DHL
Spend 10 seconds getting a price and it could save you Pounds! ACAdaptorsRUS Leicester.
14/09/16 by Nigel Dicks
Parcel monkey was the cheapest that I could find to send a parcel to Australia. The parcel was dropped off at a local collection point and was delivered to a family member in Australia in just 6 days. Fantastic service.
14/09/16 by Pat W
I was quoted £39.00 for my parcel to be delivered to Sweden, and Parcel Monkey did a brilliant job for nearly a third of the price ... I will definately be using Parcel Monkey again ...
14/09/16 by Joe Condron
I had a very good experience using Parcel Monkey. I originally got a quote directly from the courier and then via Parcel Monkey. It was much less even though it was exactly the same service - will use them again!
14/09/16 by Customer
Always use PM instead of TNT/FedEx etc. Get the same service but much cheaper!
14/09/16 by Smith Joinery
Couldnt be easier to use put in the destination, the size and weight of your parcel and Parcel Monkey gives you all the available options - some of which can collect your parcel so you dont even have to drop it off anywhere! Brilliant company use often and would have no hesitation in recommending to anyone
14/09/16 by Customer
Thanks very much for the review!
The up side of PM, they are cheap & they use reputable couriers. But a 4-5 day estimation to get a parcel from the UK to NZ was 12 days. This was using Parcel Force for the UK part & DHL thereafter. Half of the delay was involving NZ customs - when will ANY service admit to the fact that this takes time & they have no control over it. False expectations make customers angry. On the downside the parcel would not track on the PM site. I had to inquire and was then given the link etc, for DHL. Until that point I had no knowledge of who was providing the service. Overall I recon I would have got the same time frame with DHL no matter what but would have payed more than double the price for it, so PM is worth using.
14/09/16 by Kim Butler
easy to use very good
14/09/16 by Customer
Very good service and updating of tracking information. The service was also very competitively priced.
13/09/16 by Michael Trask
I recommend for people thats amazing the way the working
13/09/16 by Neusa
Delivered quickly and at a great price... although the actual delivery was by ParcelForce/GLS so they must share the praise.
Booking was quick & easy and information on ParcelMonkey site was clear and easy to follow and had a good range of delivery options and prices.
13/09/16 by Notley_Lad
I sent 2 parcels at same time to same address and only one has arrived at destination
13/09/16 by Customer
Our Response: Hello
Sorry to hear that not both of items have yet to arrive we have looked into your order and it is in transit in Spain on its way to the delivery address. We have provided an update and tracking info on your account to assist.
Kind regards
James
Perfect company so fast delivery from UK to Germany
13/09/16 by kasia
I would definitely use again
13/09/16 by Susan calvesbert
Excellent price and excellent service, highly recommended.
13/09/16 by Martyn Barnwell
Easy, fast and good price. What else do you need?
13/09/16 by Customer
Why do I have to wait up to an hour to get a label to print when other sites can do it straight away? A few more collection points would be useful too...That said, everything seemed to work fine, although the tracking info was not available 24hrs after the item had been delivered!
13/09/16 by Customer
Excellent service. Would recommend to anyone. Would use again for sure.
13/09/16 by Trudy Keenan
Collected from me the same day. Easy to use tracking service. Printable VAT invoice and good price. Will definately use again. Thank you.
13/09/16 by Sarah
Had a very odd shaped parcel to ship and Parcel Monkey came up trumps with a simple to use website that got the parcel delivered on time
13/09/16 by Customer
Placed an order to collect an item a week before it needed to be collected. Paid extra for it to be fully insured and guaranteed. Collection date comes, no sign of courier. Will it be collected the following day? Nope! So not only have I paid extra for a quicker service, I ended up with nothing but trouble. And to top it all off, my refund will take 5 days to process. Avoid!
13/09/16 by Tim Penhaligon
Our Response: Dear Tim
I am very sorry to hear that your item was not collected, we at Parcel Monkey do not make collections as a courier reseller. If they fail to collect please log in and contact our support team and we will be happy to assist in getting the collection done for you.
Kind regards
James
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