We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,114 reviews.
Great service, took no time at all! Great service
18/09/16 by Customer
the parcel was picked up fine, and delivered to France no problems apart from when it arrived the goods were damaged inside, this is when I found out how bad parcel monkey was all they did was try their hardest at every part of the claim procedure not to pay out the claim, like closing the case 3 days early, we sent pictures, described how the item was packed and jumped through all their hoops, just to be told our claim was not successful, with no way of disputing their judgement we send out over 100 parcels and packets a month, and we were told we dont know how to pack an item which I found insulting, as we are a small company and I pack a majority of the parcels we will never be using parcel monkey, I would rather pay double than use them because of the way they handled our case
18/09/16 by cliff bone
Our Response: Dear Cliff,
I am very sorry to hear of the issue with the damaged item. If you are unhappy with the claims procedure please raise a support ticket and address as FAO Manager so your individual case can be looked into. There could be a number of reasons why a claim is refused, so we can look at this for you.
Kind regards
James
Excellent service, thanks.
18/09/16 by JanSp
Really good service, very easy to Navigate and the choice of service very good value for money. The buyer of my item I sent was really happy with the overall buying experience, which inturn made me happy the seller. I wish to thank you Parcel Monkey and a quick and swift service. I will certainly be back using your service again. Thank you.
18/09/16 by Mark Seddon
tricked me in for paying for same day delivery and didnt deliver! it takes 25h to receive respond by email! no other way to contact! HORRIBLE SERVICE
18/09/16 by Barbara Bass
Our Response: Hello Barbara
Sorry to hear about your issue, we only offer one Same Day service which is City Sprint, and they only reason they would be unable to deliver is if the recipient is not in, not something they can control. They deliver and collect 24 hours a day, 7 days a week. Please raise a support ticket on your account so we can look into this for you.
Apologies for the inconvenience caused
Kind regards
James
Gave a good selection of services to choose from
17/09/16 by Terence Reeves
Sent a parcel to Sweden - Very good service
17/09/16 by Customer
good timely delivery of international parcel, really impressive
17/09/16 by Ketan
Best service ever
17/09/16 by John
on day we are informed to the retreat of the package we had a problem and he was not ready . we called to ask for the possibility to reschedule another day for the retreat and was refused
17/09/16 by Aline Brito
Our Response: Hello Aline,
Sorry to hear this parcel was not collected, we do not pick the items up, we resell the courier services. Please log in to your Parcel Monkey account so we can rebook this to be collected ASAP or we can offer a full refund if you wish, as long as the item is yet to be collected.
Apologies for the inconvenience caused
Kind regards
James
The information provided by Patrick monkey was useful and accurate. Delivery of the package with the company I chose was faster than expected.
16/09/16 by Customer
Really pleased with results using Parcel Monkey. Very quick, simple and easy to navigate. Parcel went off and arrived safe and sound - no problems.
16/09/16 by Jeff L. Brighton
Cheaper and more reliable than the post when sending something to Spain.
16/09/16 by Karen
Exellent fast service
16/09/16 by Customer
Was simple to compare services. I was worried when I received a parcel monkey tracking number rather than a parcel force one and when the Web site went down at the weekend and customer services werent available I wasnt able to seec when it might be delivered. All arrived happuly in the end :)
16/09/16 by Customer
An easy ride through what I thought would have been a minefield. Sending to the US couldnt have been easier. My friend on the other side of the pond got his parcel safe and sound. Great!
16/09/16 by Andrew
Undercut the Post Office for a large parcel using the same service, Ill definitely be using parcel monkey next time!
16/09/16 by Richard
Left my glasses at work before a overseas trip. Parcel Monkey got them to me very quickly
16/09/16 by Peter
Excellent service, will definitely use again!
16/09/16 by S Law
Picked up and consign on time
16/09/16 by Customer
The service was great
Thanks
16/09/16 by Railway Work
Everything was ok besides the fact that they forgot to pick up my parcel so I had to contact them online to come next week...not a big deal...just a week late
16/09/16 by Customer
The delivery went very slick, I was prompted at the right time with what to do and it was a very simple end to end process to follow.
16/09/16 by Gordon McBain
Great way to send parcels! All went very smoothly.
16/09/16 by Customer
Excellent service. Great price from DPD. No problems. Very efficient.Many thanks.
16/09/16 by Tony
Had several parcels to send to my daughter - First parcel seamed to take an age because of the address, not set out like UK address. this has got better. my daughter is now receiving regular parcels. Easy system would recommend them to anyone.
16/09/16 by Karen P
Easy to use and you can keep track of all your orders
16/09/16 by Julie
Highly recommend. First time user but will use again. Delivered a p.c
16/09/16 by Mrs quinn
Door to door they are ALOT cheaper than using the various available carriers directly.
Even my usual carrier Interlink/DPD couldnt match some of the prices I was getting via ParcelMonkey.
Ive just sent a parcel to the USA via Parcelforce (collect from me and deliver to door), would have cost approx. £80 if ordered directly, it actually it cost me £30.29 via ParcelMonkey.
Cant knock that ☺
16/09/16 by M.Francis
All parcel monkey done was told parcel force I needed a parcel picking up, just a middle man making money.
15/09/16 by Super Kev
Parcel was delivered in stated time frame. Will use again.
15/09/16 by Adam
good price, easy service. Posted with GPD to Poland, and got tracking from the UK DPD until the parcel left the UK, and then got separate tracking details from the Polish DPD division, giving me full piece of mind.
15/09/16 by Customer
Great service easy to use.
15/09/16 by Blossom
excellent service again
15/09/16 by Jane Cliffe
Firstly the driver decided he could not spare a few seconds for my dispatch team to get the parcel for him. I appreciate that you say they need to be ready on time but that was honestly ridiculous. As I try to arrange a recollection I run into to errors on your website. Naturally I look for a telephone number to call to sort this out over the phone. Then I learn that you have decided to axe the customer service? Fantastic. Stuck with an angry customer and wasted money.
15/09/16 by Customer
Honestly the worst customer experience Ive ever had. And its still ongoing. Seriously seriously bad. No customer service number at all!! Cant even speak to a human. I really hope my situation gets solved soon.
15/09/16 by Abi Firth
Our Response: Hi Abi
It looks like you have now spoken with our team and they are assisting with your issue. You can speak one to one on Live Chat when you log in to your Parcel Monkey account and the team are happy to assist.
Apologies for the inconvenience caused
Kind regards
James
Easy, cheap and perfect service, I recommend it!
15/09/16 by Rowan
Fabulous, i will use DPD again as it was fast, easy to use, great that its door to door & really reasonable price.
15/09/16 by Customer
I have been messed up by another courier for 4 days and I tried this company.Parcel not picked up,booked 1 day delayed so after 7 days my parcel is still with sender and for sure it will always be delayed for some unknown reasons.They said that they were contacting couriers but they didn`t.THEY DON`T HAVE A PHONE TO CALL DRIVERS AND DELIVERY COMPANY SO WHEN A PROBLEM THEY JUST SEND EMAILS AND THAT CREATES DELAYS AND DELAYS.All lies and false promises.Should be banned from trading standards.This company WILL BE REPORTED to watchdog and the relevant authorities.STAY WELL CLEARED.
15/09/16 by Massimo Marilli
Our Response: Dear Customer
Sorry to hear about the non collection, we do not pick items up as we resell courier rates. If the carrier fails to make a collection, log in to your Parcel Monkey account and you can speak one to one with our advisors. They can then contact the courier for you, and get it picked up as soon as possible or fix any issue with the collections as it sounds you may be having, maybe an address problem.
Apologies for the inconvenience caused
Kind regards
James
Both collection and delivery done without problems
15/09/16 by Mrs Digby
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