We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,667 reviews.
The service was excellent and timing was spot on but i incurred extra charges abroad. But still the service was great could not complain and the timing was excellent aswell
23/08/16 by Customer
Good morning customer,
Thanks very much for your 5 star review.
The "hidden charges abroad" would relate to customs duty imposed by the customs officers in the destination country. This is not a cost that is controlled or raised by Parcelmonkey Ltd or the courier selected by you when booking.
Kind Regards,
Matt
Service was good , I will use again
23/08/16 by Luigi Spotorno
Excellent Door to door 6 days
23/08/16 by Bob
Ive used Parcel Monkey on many occasions over the past 3 years; they have never let me down.
23/08/16 by Colin B
The item has been delivered but damaged
23/08/16 by Customer
Our Response: Dear Customer,
I am sorry to read that your item has become damaged in transit.
If you make contact with us via our live chat service or email us directly from your account we can open a claim for you.
Kind Regards,
Matt
Parcel was collected on the day set and arrived at destination within a week. This was excellent as it travelled from Scotland to Brunei and had gone through customs. Delighted with Parcel Monkey.
23/08/16 by Customer
Thank you so much for the 5 star review and we are delighted that you are delighted :-)
Kind Regards,
Matt
Much cheaper than anywhere else, picked up and delivered on time
23/08/16 by Nick
This service was even less than using our own Parcelforce contract when sending to N. Ireland.
23/08/16 by David Weiss
Hi David,
Fantastic news and I am so glad we have been able to save you money on your shipping :-)
Kind Regards,
Matt
Cant recomment Will look for other company
23/08/16 by Michal
Our Response: Hi Michal,
This can only relate to your item being over 30kg which is the maximum allowed with ParcelForce.
The surcharge for exceeding this is made clear to all customers prior to booking and acknowledged as being read and understood. The charge is passed on to Parcelmonkey Ltd by ParcelForce Worldwide and subsequently passed on to the customer at fault.
While the charge may seem high it is not directly controlled by Parcelmonkey Ltd.
Website said same day collection, when confirmation finally arrived it was dated collection the following day. When a telephone call was made to query this a very abrupt lady tried to say the wrong option was selected. By 5 pm the following day the parcel still had not been collected and I was told someone had been and was turned away!!! When finally the parcel was collected 2 days later, the Parcel Force courier informed me that they had not been informed of the collection initially, so nobody had tried to collect the day before, and that the price I paid was more than if I had gone to them direct. Will not be sing Parcel Monkey in the future
23/08/16 by Classic Pvc
Our Response: Hi Helen,
Whilst you order was placed moments before the same day collection window, it was not confirmed in time by ParcelForce which caused the same day collection to fail.
All customers are advised not to contact the couriers directly and instead raise any issues they have with us as we hold the account directly with the courier.
The ParcelForce courier is incorrect as ad hoc collections with ParcelForce are not provided to non account customers at rates that are lower than ours.
Please accept my personal apologies for the mix up by ParcelForce though and I am sorry to read you will not be trying us again in the future because of this.
Kind Regards,
Matt
Ordered a pick up for a bicycle frame in UK, shipping to Helsinki, Finland. Totally no-hassle and high value!
23/08/16 by Customer
Great stuff Customer and I hope the receiver enjoys riding their new bike!!
Quick delivery from UK to Netherlands.
Parcel of 4 kgs.
23/08/16 by Customer
they ask for a recipient phone number but wont call when get there, they should inform that the other side company wouldnt call anyway.
23/08/16 by Customer
Our Response: Hi Customer,
Most couriers wont call unless there is a delivery problem as this just creates delays in making their deliveries.
Kind Regards,
Matt
were here within an hour of me finishing my order super service once again
23/08/16 by stephen
Thank you so much Stephen and we hope to see you booking again with us very soon.
Kind Regards,
Matt
I use various couriers on a frequent basis. However, the combination of using ParcelMonkey and Parcelforce was my worst courier experience ever! As a result I would never use either again. I encountered a series of blunders by Parcelforce resulting in my parcel being delivered 7 days after the original collection date, despite selecting a 48hr service. Granted, Parcelmonkey were fairly quick to respond, but their responses were completely unhelpful, evasive and they repeatedly advised that they were conducting further investigations, but at no point did they relay what the outcome of these investigations were. Their avoidance tactics to accept any responsibility or answer simple questions I found to be extremely frustrating and time consuming, Therefore, myself and the recipient had to do all the chasing directly with parcelforce, as dealing with Parcelmonkey was like pulling teeth! I now am having to escalate the matter as I have been unable to receive a satisfactory response from them. Dreadful, dreadful 1st and LAST experience using them!
23/08/16 by maria
Our Response: Hi Maria,
I am sorry your item was delayed by ParcelForce and arrived some 7 days later than it should have.
This is a major error on their part, and far from normal, which has resulted in us not being able to answer your questions clearly in regards to the items exact location and subsequent delivery time.
We are really sorry for the delay you have encountered and on behalf of ParcelForce please accept my personal apology for this.
Kind Regards,
Matt
Very good service
23/08/16 by Gerald
Thank you Gerald :-)
A other delivery to France without any problems, much better and quicker then Royal Mail. I recommend this service to anyone!
23/08/16 by Daniel
Excellent service Package arrived safely at destination and on time.
First class and would definitely recommend.
23/08/16 by Peter Gordon
Very pleased, everything went as planned.
23/08/16 by Mark
Great service, no hassle.
23/08/16 by Dom
Title says it all - my parcels were delivered without drama to India! Very happy!!
23/08/16 by Paul
Good price, good service, parcel was delivered next day.
It would have helped us if the address of where we had to leave the parcel for collection by DPD had been put in full on your website and the Google pin had been in the correct place!
If it had said the corner shop in Sun Street I would not have wasted 15 minutes looking - a postman put me right in the end.
22/08/16 by Kaggie
Very quick collection and was well impressed when customer contacted me with great admiration for my speedily sent parcel... So a great big thanks
22/08/16 by Paul Baker
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22/08/16 by Susan Green
I was introduced to Parcel Monkey for the first time. I have nothing but praise for the collection and delivery of my rather heavy parcel. It was delivered with no problems. What else can I say, other than I will be using the service again, and again, and again. Keep up the good work!
22/08/16 by Victoria Wilson
No problems at all
Thanks
22/08/16 by Mick Shute
Great price quoted and easy checkout procedure. Turned up on the day with friendly courier and parcel arrived quickly to where I sent it to! Only downside not given a time slot to know when to expect and didnt recieve the follow up email until the day of pick up.
22/08/16 by Wendy Nguyen
totally ace as always. Parcel Monkey rocks, as do Royal Mail, and all hardworking and careful couriers. Thanks, and bless you all.
22/08/16 by Bazza
Parcel picked up when they said. Delivered safely. What more can you say.
22/08/16 by Anthony J Killeen
I have used Parcel Monkey for the past year and have found their service does what it says, collects and delivers, an excellent company.
22/08/16 by Oliver & Bird Wines
Easy to book- good service.
22/08/16 by Customer
Good service - helpful online chat - parcel delivered on time and all good
22/08/16 by Customer
Easy to book, some weirdness over paper cups possibly being a prohibited material, parcels were picked up on time and were delivered in good shape. Best price for the service I found online.
22/08/16 by Customer
I found the transaction very easy,very convenient & very reasonably priced.My customer received the parcel intact & very quickly…so everybody was happy!! IDF
22/08/16 by Ian David Fryer
On time, reasonable price. Nice staff.
22/08/16 by Customer
No problems, everything went smoothly and package was shipped and delivered within a week!
22/08/16 by Rikken
Absolutely brilliant. Parcel picked by DPD on time and deliverd on time. I will use it again.
22/08/16 by YP
Great service, booking was easy, picked up quickly and quietly by driver, but the whole thing is needlessly let down by not being able to give any indication of time (not even morning or afternoon), and when I called I could only be told before 5.30pm. We shouldnt have to pay extra to find out a rough time.
22/08/16 by Customer
Our Response: Hi Customer,
I understand the frustration this can cause but many couriers offer a delivery window covering the whole working day.
DPD provide delivery windows of one hour, which is a big help, but most do not have this level of route optimisation in place yet unfortunately.
Kind Regards,
Matt
Had a large parcel to ship. Parcel Money with DPD was well priced. Item arrived safely. Have used them a few times now, recommended.
22/08/16 by Customer
Efficient and offers good value, Easy to use website. Have used several times and would use again.
22/08/16 by Customer
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