We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,112 reviews.
I wanted a parcel delivered, you recomended a reasonable delivrry servce, i ordered a Parcel Delivery, and they delivered it, not good, not bad, just exactly as ordered. I would use you again because you do what you say you will.
20/10/16 by David
says there is a problem... just delays everything. why cant things be simple
20/10/16 by Henry-Luis
Ive used Parcel monkey 2 times this month, both times Parcelforce24 was used for speed, 1st time it took 3 days to collect the parcel but only after filling in a non collect form, 2nd time returned to depot because address could not be found, a large hotel in Scotland ??? I was not informed it was returned to depot, only when I chased it ?? Very poor service twice!
20/10/16 by Tony Harrison
I have been using Parcel Monkey for a couple of years now it is easy to use and they all ways give you plenty of carrier options .
20/10/16 by David Belton
Quick delivery to Spain at a decent price.
I needed some car parts from the UK. The dealer quoted £30.00 delivery
I arranged my own delivery through Parcel Monkey for £17.00
20/10/16 by Customer Dave Olley
A very simple to use service which consolidates and presents options for deliveries of parcels of different sizes, values and urgencies.
My only reservations was that their colection/drop-off instructions/labels lagged a little behind the actual payment (probably because they have to pull in data from the actual delivery provider) though only by 10 minutes, and their own tracking doesnt seem to be much use (You need to get the tracking information for the actual company handling the shipment)
But, will use again in future.
20/10/16 by Tony F
Collection took less than 20 minutes from booking.
Delivery was timely (not 48 hours but three days), however I was expecting tracking info to be emailed. It wasnt but I could access it via the website. Would use again.
20/10/16 by Steven M
Did exactly as was ordered both quickly and efficiently. What more can one ask. Should the need arise I willbe using again.
20/10/16 by Malcolm Shreeve
...........
20/10/16 by Jeff Drever
Would recommend
20/10/16 by Customer
I would like to thank Jakub Mařík, the delivery guy who helped us a lot. He was very kind helping my flatmate. I was in class when Mr Mařík delivered the packages, he was very polite and helpful. I have to say, in my short experience here in Prague that no too many people are like him. So this feedback is to tell the company how good its customer service is.
Thanks a lot! I will definitely use this service again.
Nelisa
20/10/16 by Nelisa
better at apologising than picking up parcels!!!!! never ever again what a shambles of a company been waiting all week for a pickup dont bother to come could have drove it there quicker!!!!!! awful
20/10/16 by gary weir
Consistent prices, easy to place the order and when Ive made an error it was quickly resolved.
20/10/16 by Danny Thompson
just cant fault them, good price too! Sent a parcel to the USA and it arrived on time with no hassle.
20/10/16 by Customer
simple, reliable and great support when my parcel was delayed.
20/10/16 by Customer
First time of using this service and extremely pleased with the quick and efficient service offered would definitely use again
20/10/16 by Mrs Michelle Jeys
This is not the first time we have used the service and wont be the last! Highly recommend Parcel Monkey quick delivery in just 4 working days at a great price!
20/10/16 by Sarah, italy
Cheapest price, and everything went smoothly. Would 100% use again!
20/10/16 by Customer
Second time using parcel monkey and not had any problems, good choice of delivery options and at great prices, Would recommend
20/10/16 by Paul
Needed to send a parcel to a France, ParcelMonkey was cheap, quick and easy, would definitely recommend and use again.
19/10/16 by Customer
reliable, brilliant again
19/10/16 by Bob
Great rates and service
19/10/16 by zee
Excellent !!
19/10/16 by CustomerBP
Received on time without problem. I was worried about the value of item. I had no need to be worried. Safely deliveries and very cheap.
19/10/16 by Linda Chamberlain Customer
Really good. I m really happy
19/10/16 by Customer
I have used this service many times and never had any problems from the moment of placing your order to getting the parcel delivered
19/10/16 by johanna
Accurate easy and efficient.
19/10/16 by rebecca
It was great experience and will use it in future.
Thanks
19/10/16 by Kash
Parcel collected on time and even arrived 1day early! Although a bit slowly updated, tracking link works! A bit expensive but at least they delivered!
19/10/16 by Iva
When having a problem with picking up luggage I paid, I went to their website. I used chat to be able to find out how to arrange delivery pick up. When asked for help, they didnt bother reply and then I received an email day later asking whether I managed to sort things out. Im the customer. They are the company to sort things out. Horrible customer service - used it first and last time.
19/10/16 by Bea
This was much cheaper and quicker than anyone else I priced.
19/10/16 by Pat Dolan
I had quite a large parcel to send in the uk from the uk. I was worried about cost and time spent in sending parcel back to company. After research I was happy with process and uplift using parcel monkey. Would use again and was happy with service and the cost was reasonable. I would recommend friends and family to use.
19/10/16 by SaraJane from central scotland
Is it a Cheap Parcel Monkey Or is it a Parcel THIEVING Monkey Business? May I ask? In my personal view; I believe WITHOUT a micro of doubt that; the ONLY and ONLY reason to how Parcel Monkey can offer cheap parcel service; because they are a FILTHY DECEIVING MASTERS of LIES and TORT of DECEITS and a GANG LEADER of a THIEVING THUGS who operates at National and Internal Scale WITH INTENT to STEAL Money and Parcels from people, under the COVER of Cheap Parcel Service. Furthermore; I believe WITHOUT a nano of doubt that; LIES; DECEITS; IMMORAL; UNETHICAL DECEIVING conducts are the FUNDAMENTALS and the RELIGION of Parcel Monkey’s Code of Practice.
19/10/16 by MadAsh
Straight forward without any delays or problems.
Customer received goods undamaged and within stated time frames.
Thank you.
18/10/16 by Doug
Super fast service and will use yours service again
18/10/16 by Customer
Booked a collection through these, Monday came but no one did. Daughter wasted a day sitting in, I had to travel 10 miles with a 20kg 130cm parcel to the nearest parcel force hub to drop my parcel off and save negative feedback. Try to call this lot? Dont bother theyre not on the phone
18/10/16 by Dave
Still waiting for a refund nearly 2 weeks. Cancelled the service, by email as they have no telephones or number to contact them on. Terms supplied differed to those before paying money, chased refund nothing other than its with our finance company. There courier DX FREIGHT is still trying to collect the item I cancelled, all be it there 10 days late. please check reviews before using these cowboys!!!!!!!
18/10/16 by Steve Guest
Good service: prompt collection and delivery. Thanks very much!
18/10/16 by Customer
Fantastic service I will certainly use the company again.
18/10/16 by Denis Johnson
I arranged through parcel monkey and item arrived ok but both items heavily damaged. Parcel monkey do not want to know as i did not add the cost of items to site! clearly states up to £20 compensation and £60 with parcel force. Keep getting brushed off.
18/10/16 by andrew law
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
