We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,667 reviews.
Want to send parcels, no problem, oh you live in Scotland? Pay double. Avoid.
26/09/16 by Customer
Our Response: Dear Customer
Thank you for taking the time to review our service. We face an additional charge from the courier for servicing what is considered to be a remote area and this has to be passed on to the customer due to the extra distance covered. It will still be cheaper to book on our site as the service in remote ares with Parcelforce is still discounted compared to what you would pay them directly to service the post code on your order.
Kind regards
James
quick and easy no issues.
26/09/16 by Customer
Smooth transaction, no problems.
26/09/16 by Christopher Mills
Very reasonable, easy to book I always use parcel monkey.
26/09/16 by Customer
For some reason DHL couldnt collect until 3pm so went on Parcel Monkey and was pleasantly surprised at the ease of the whole process.
26/09/16 by Ian B
All went ok. Would use again.
26/09/16 by R Mackay
fast delivery UK to Romania
26/09/16 by Robin
Good service easy to use, 2 things for improvement
1. Tracking info isnt updated very often
2. Details of sender (account holder) should be automatically filled
Overall good price and a good service
26/09/16 by Tims
Quick and east to use website, gives loads of companies and prices, in fact the quote they gave me with parcelforce was cheaper than the quote I got off parcelforce themselves... I would highly recommend and I would not hesitate to use Parcel Monkey again. :0)
26/09/16 by Elinor
Excellent service parcel force to Germany at a much better price
26/09/16 by Customer
Surprisingly not a problem at all and loads cheaper than other companies
26/09/16 by Customer vanessa
I used parcel Monkey to arrange the shipment of a box from London to South Africa. I followed all the companys instructions and duly made payment expecting that they would provide the service for which they were paid and arrange collection and delivery of my box. The box never arrived, when I queried this with Parcel Monkey they were unable to tell me anything about where the box was but committed to getting back to me. 10 days passed and I heard nothing. When I wrote again, multiple times, my messages were all ignored. Finally when I strongly expressed my dissatisfaction at their lack of courtesy and professionalism I received a link to request a refund, but to this day (2 months after collection should have taken place) they have not provided me with any report of where the box is, any apology for their lack of service or any compensation for the inconvenience they have caused me. I was forced to contact the courier company myself, DBD, whos very helpful customer services were able to tell me that the box had never been collected! I now have to go through the process again of arranging shipment of this box. This is duplication of work that no productive person has time for or should be expected to repeat when working with a supposedly reputable company. I urge everyone very strongly not to use Parcel Monkey, they are a huge disappointment and a very unprofessional company!
26/09/16 by Ursula
Our Response: Dear Ursula
I am very sorry to hear of the issue with your parcel going to South Africa. If you have any issue with your shipment, just raise a Live Chat or a support ticket on your account, every one is answered by our team and we liaise with the couriers to find a solution. Please do contact us and put FAO Manager so we can look into your case to see what went wrong and so we can help.
Apologies for the inconvenience caused
Kind regards
James
Tried for the first time, was not disappointed.
One tiny thing: The website said they would e-mail me with the labels for the parcels, however this didnt happen. Had to log in the next day - the lables were listed online ready to be printed, so all fine, but was a bit confusing.
26/09/16 by Customer
Quick and easy and almost half as cheap as post office for same parcel. Will definitely use again.
26/09/16 by Paul
When I place an order with you it informed me that you would collect the parcel on the Tuesday. You arrived on the Monday. You ended up picking the parcel up on Thursday and I havent received the parcel and it is now Monday. I am now leaving for Singapre and wanted to take the contence with me. Not great!
26/09/16 by Customer
Our Response: Dear Customer
Sorry to hear about the issue with this collection from Parcelforce, if you track this now using your full PM order number it has now been delivered. If a collection is missed please let us know via the Live Chat and we will be happy to assist.
Apologies for the inconvenience caused
Kind regards
James
Everything was perfect, easy to use, quick collect and quick delivery with tracking information. I will use it again.
26/09/16 by Maria Dolores
Send parcel to Switzerland. ParcelMonkey offer great price for Shipping to Switzerland by ParcellForce.
26/09/16 by Customer
easy service as expected, good price, good contact, spot on!
will use again
26/09/16 by Paul
We had no idea of the savings to be made by using parcel monkey
26/09/16 by Denise
Quick and easy to use. All the links function perfectly and you can easily track your parcel. Great value where you can make the best decision on delivering/returning your parcel by weighing up cost and time. I will definitely use this service again.
26/09/16 by SJD
Booked a pick up delivery which was fast and easy to do via their website. The collection company came promptly on the day organised and my packages were delivered the next day! Parcel monkey were good in making sure I was kept updated via email on the whole process so all in all a fantastic service, will use again and recommend to anyone
26/09/16 by Customer
Excellent service. Punctual collection and immediate delivery. Reasonably priced.
25/09/16 by Miss Ann Bennett
Quoted a good price and the service I chose worked well from pick up to delivery. No problems at all
25/09/16 by Ingrid Dilworth
Brilliant site. Easy to use.
25/09/16 by Ritesh
Cheap but very reliable and fast. Have sent a parcel to Australia which only took 3 days and since sent a parcel to England and was received when expected. Will definitely use again
25/09/16 by Shelley
Thank you..really it was nice...
25/09/16 by Customer
Package picked up from near Glasgow as requested and delivered to rural France within 2 days for a very reasonable cost. Easy tracking throughout the DPD delivery network.
25/09/16 by Keith Gilbert
First time we used Parcel Monkey, everything was Ok, Now the second time, 30 % of the goods arrived broken , 1 of the 6 boxes was totally damaged. I rapported everything the same day, I only received a standard mail, I did send an email again, aa few days later no response !! What a shame , such a bad service .
25/09/16 by Victoria
Our Response: Dear Victoria
Sorry to hear that the goods arrived damaged, please contact us via a support ticket so the claims can assist you. We at Parcel Monkey do not carry the goods, the courier you select from our quote engine handles it.
Apologies for the inconvenience caused
Kind regards
James
We relocated abroad, and entrusted parcelMONKEY with our belongings. It turned out their name is appropriate. We had over 30 boxes sent via them, and all but a couple were completely broken and opened. Our things were damaged and lost along the way. We paid for additional insurance, but due to a technical fault sending them details of this via the internet (you cannot find a contact telephone number anywhere) the message didnt reach them within their 5 working days policy and they wouldnt honour a thing! Our children had some of their favourite belongings destroyed and are most upset. I feel compelled to share this with anybody thinking to use this company. Go direct even if it costs a little more, it is cheaper for a reason, pay peanuts you get monkeys!
25/09/16 by Romain
Our Response: Dear Romain
I am very sorry to hear that your parcel has been damaged, we do not handle the goods as a courier reseller, you as the customer select which courier services collects and handles the goods. Please do get in touch via a support ticket and address as FAO Manager so we can look into your case.
Apologies for the inconvenience
Kind regards
James
I used parcel monkey in the past and I had always a great service. This time was great too until the parcel reached italy ( the final destination) and the driver in italy forgot to deliver the parcel to my parents and the parcel was classified lost. The parcel was delivered few days after. Still recommend parcel monkey to everyone
25/09/16 by Martina
Excellent service, very easy to use and ParcelForce delivered my parcel in the time stated. My customer was happy too.
24/09/16 by Mike
Service has been great but recently there have been few hiccups and I dont know why. Shame as it had otherwise been quite consistenly good. Convenient and great online support via the chat function but could do with notice when parcels dont get collected.
24/09/16 by Yen
Goods were dropped off at local post office, and delivered within 3 days at the European destination. We were able to track goods which is very reassuring for both us and our customer. Delivery cost is reasonable.
I would recommend Parcel Monkeys service.
24/09/16 by Just Like Me Toys
Good competitive price and wery reliable
24/09/16 by jeanette alexiou
Booked on user friendly web site with no fuss. Parcel delivered on 3rd day after booking. Excellent value for door to door service.
24/09/16 by Customer
I have used them for the last 2 years to get my sons stuff to and from university. It arrives when they say and they collect when they say. Cant ask any more from a collection and delivery service. Will not be using anyone else.
24/09/16 by Kevin
Im not sure why there is a delay in receiving the labels, but Id be more likely to use again if this could be eliminated.
24/09/16 by Mr Box
I have sent parcels using Parcel Monkey twice now and on both occasions found the the service excellent and easy to use. I chose Parcel Force as the carrier from the comparison site. Parcels sent from our local village Post Office arrived on time to the Netherlands at a very competitive price.
24/09/16 by Pauline Lumsden
Package got to destination OK but the tracking info on Parcel Monkey is/was useless!
The status today still says:
Status: (updates may be delayed)
Label ready to print
24/09/16 by Alistair Skakles
I sent two parcels from Bridgend to Lincoln... One of them arrived in two , another one is missing... I am very disappointed
23/09/16 by Jan Kapala
Our Response: Dear Jan
Sorry to hear about the delay with the second parcel, I can see you have opened a support ticket so this will be looked into by the team and we will contact Parcelforce to help get this resolved.
Kind regards
James
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