We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,500 reviews.
Booked in parcel for shipping using the local drop-off location service, chose to use Matalan instead of a small corner shop as I felt it would be safer and more organised. Wrong, wrong, wrong. The staff at Matalan were completely confused and left me hanging around awkwardly at the tills during rush-hour. Had to call the manager who finally understood what I was there to do and reassured me it would be collected the next morning. Then after checking DPD tracking I realised the status hadnt moved in days, I had to raise the flag to Parcel Monkey who are extremely unhelpful so I ended up doing all the chasing myself, contacting Matalan & DPDs hq, The DPD driver should have had a message to collect as soon as my parcel was scanned in at the drop-off location, but this went unnoticed until I raised the flag and they collected my parcel 7 DAYS LATER!!! Delivery was supposed to be within 3-6 days, to make things worse when it was finally collected 7 days later there were further delays at the depot for 2 days. No apology or info on the reason, complete waste of money, bad organisation and not worth the hassle. Opt for home collection rather than drop-off collection for extra security. ***UPDATE as of 12/01/2017 my package is STILL NOT DELIVERED*** It has now been a MONTH since it was first scanned for collection. Parcel Monkey have been extremely unhelpful and after taking my money have left me to my own devices to struggle getting my parcel delivered! The customs have informed me Parcel Monkey can pay the customs duty tax directly for release so I have asked them SEVERAL times to raise me an invoice and do this, but they have been dragging their feet for weeks now! This business operates underhandedly and sneakily, they should NOT be in operation. They have refused to refund me or even assist in the customs release! So they basically took customers money and could care less what happens to your package after that! They also have NO customer services number so you have to wait for them to reply (if they reply) to your message and they have dodged most of my questions like the plague! DANGEROUS COMPANY TO DO BUSINESS WITH!!!!!!
22/12/16 by Unhappy Customer
Our Response: Dear Customer
Sorry to hear about the collection issue with DPD. We hand them the order details and once scanned in the shop the parcel should then be collected. Please let us know the address of this via the support ticket tool on Contact Us and we will contact DPD to get this looked into and the store called to be trained on how to handle the goods
Apologies for the inconvenience caused
Kind regards
James
Used parcel force 48. Website said the driver will bring the labels. Automated email said I had to print the labels. I have no printer and had to get a neighbour to print the labels. Online help was useless - just a postal address! Seriously a snail mail address to write to for help, in 2016.
22/12/16 by Gavin Hamill
Ive used parcel monkey for U.K. Packages and been really happy with the price and service, so decided to use them for a package to the USA. However, once I got to the point of entering all the info to book the postage I hit a wall. It seems parcel monkey has aggregated all the restrictions of all the various overseas carriers they use, to create a kafkaesque list of everything under the sun. Unless youre sending clothing or blank paper, youre pretty much stuffed. Ended up using Royal Mail, who have sensible restrictions, so no problems.
22/12/16 by Angela
I needed to a large parcel (11 kg) from London to Tenerife and was looking for an affordable, but safe solution. ParcelMonkeys service convinced me from the first visit of their homepage: easy to understand and to fill in, great tracking and delivery in less than 2 weeks. The receiver even got a short note announcing the delivery. Im am very happy to have found Parcelmonkey, have already recommended it to friends, and will definitely use it again! Thanks to all the Parcelmonkey people!
22/12/16 by Claudia
easy instructions and was able to follow them.
reached in set time as stated
however could have been a bit cheaper
22/12/16 by Dr Abhishek Goli
Approx 28 hours from drop off at shop in Thame, to delivery to a rurl spot in Fife.
Well done; will use this again.
22/12/16 by Keith
Im very happy.
22/12/16 by Customer
Easy to use, quick and good service. Arrived at destination in good order. Would definitely use them again.
22/12/16 by Customer
Very good service. Delivery was on time, even earlier that I expected.
22/12/16 by Joana
If you have a printer, this is no more effort than taking your parcel to the post office. And for less than half the price.
22/12/16 by Maryka
It was so good to know you had exceeded my exspectations
22/12/16 by CustomerI. Mulholland
Easy to use. Straight forward,and very reliable. I used them before and Ill use them later.
22/12/16 by T.Gottlasz
I sent a parcel to New Hampshire in the USA. Thought it had been delivered when I received an email asking how Parcel Monkey had performed. On checking my tracking number it had not been delivered to the USA but was back in Hampshire in the UK and had been since 9.15 this morning. No contact from Parcel Monkey to let me know what was happening. I am now tying to find out what happened and where my parcel is. Not happy at all as it was christmas presents and I was told it would be delivered now it could be anyway. UPDATE: Have been told my package contained something contrary to T&C so was returned. I have sent the same things to the USA for over 4 years now. I think it is just a rip off as now if I dont pay another £25.00 plus VAT to have my package returned to me they will destroy it. So I have paid £46 for a non - delivery so I am really angry at having the choice of paying more or having it destroyed. So much for Christmas spirit. First and most definately the LAST time i will use his company. FURTHER UPDATE: Still waiting for my parcel to be returned. Having been blackmailed to pay more money for a return I was expecting them to at least return it quickly. No how silly of me they have not even arranged collection from their depot until tomorrow (29th). So angry about all the money I have paid out, no service and very disappointed family in the states still with no Christmas presents. Cannot stress enough how much of a con this company is.
22/12/16 by Valerie
Our Response: Dear Valerie
Sorry to hear you have an issue with delivery, we do not handle the parcels as a courier reseller
Should there be a delay let us know and we will happily chase the courier up for you
Apologies for the inconvenience caused
Kind regards
James
Good service value for money
22/12/16 by Miss Brazil
Absolutly rubbish , courier took parcel to address and then took it back stating insuffcient address .Complaint make in both UK and Netherlands, the result no response not a good advert for parcel service , after making complaint you have the utter gaul to ask how you have done - I think you know the answer to that as a courer service rubbish
22/12/16 by john
Our Response: Dear John
Sorry to hear there was an issue with delivery a valid address needs to be provided for the courier to be able to deliver the goods, if one is not provided then they may have an issue with delivering this to the recipient. If the address given is not valid, then the sender is at fault here I am afraid.
Kind regards
James
Driver was on time for collection and parcel arrived at ETA. Great money value good service
22/12/16 by Antonia Ledda
When Ive got the quote for delivery time it was like 5 days or more (international). The parcel got delivered within 4 days (including a weekend)! Just before Xmas. Brilliant! :)
22/12/16 by Tamas Bednar
Swift and good value delivery of documents to South Africa after the postal service had screwed things up with mail delayed 7 weeks in Johannesburg. The reliable DPD collected the documents (even giving a 1 hour window for pick-up) and delivered it five days later to the address in Cape Town. All tracked and traceable on the website.
22/12/16 by MarkW
Very pleased with the service and the proment delivery thankyou.
22/12/16 by Neil Corstorphine
Quick, trustworthy
22/12/16 by Silvia
I was a bit sceptical as to how efficient it would be. I was sending a large box of presents from London home to Ireland for Christmas. It only cost about £17 but would have cost nearly £40 if I had to check a suitcase on the plane. The parcel was picked up Friday afternoon and delivered to my mothers work in Ireland on Monday afternoon. Brilliant service. Would highly recommend and will be using again in the future. Pierce in London
22/12/16 by Pierce
Very happy with parcel monkey!
22/12/16 by Sarina
Parcel collected on required day and delivered within timescale. No problems whatsoever and easy to track progress of delivery.
22/12/16 by Customer
Sent a few packages so far and the overall experience was always excellent. Will keep using their services in future.
22/12/16 by Mat
The driver picked up the carton very early but we have not yet had confirmation of delivery
22/12/16 by Mr Keith Swannick
A collection time of 8am to 6PM is given. I dont think it is right for you guys to expect us to wait all day for a 5 minute pick up. The least you can do is to give us one hour slot and call us well in advance before arriving for the collection. Rest of the service is very good.
22/12/16 by REDS
Great service.....have used parcel monkey for several years now and I have never been anything but 100% satisfied with the first class service
22/12/16 by Aileen Allan
Excellent! Much cheaper than other couriers outside UK.
Thank you!
22/12/16 by Faton
Very nice user experience, modern and intuitive website, cheap prices.
22/12/16 by Customer
Excellent service. Really helpful collection driver who advised me on final packaging. Excellent inf on internet tracking, until it left the UK. Then it was predicted tracking. However the package arrived safely and intact. Wil use this service again. Value for money. Cheaper than an extra suitcase when travelling.
22/12/16 by Mo. Perry
Two sizeable parcels needed to be shipped from south Cornwall to central London. Both were collected on the chosen date and delivered the very next day within 24 hours. It was a very positive experience in terms of cost in money, time and effort for otherwise I would have had to drive over six hours in one direction to deliver the parcels in person, pay for the fuel cost and contend with navigation and traffic on the road.
22/12/16 by Mrs Smith
I sent two parcels (total weight 20kg) from the UK to France. It cost me just over £30, including insurance, which I thought was very reasonable. The parcels were collected on the day after I placed the order and arrived two days later. The only problem was that the person who collected the parcels would have left the paperwork unsigned if there had been no-one in to explain it to him. (I left the parcels in the porch for collection, with clear instructions written in capitals, using a marker pen, on top of the paperwork, asking for it to be signed and dated.)
22/12/16 by Lily
I delivered a package to Turkey via Parcel Monkey from the UK. I waited over a month and nothing... I contacted Parcel Monkey throughout this process and the communication was so messy. The custom support was semi-automated, so my email was just getting spammed with useless stuff. In my experience, they told me it was the fault of the courier, but accepted no blame.
22/12/16 by Sean G
Great service. Quick delivery
22/12/16 by Denzil De Bie
Really just do not know how you do it!! Booked parcel in on Wednesday evening 14 December and a text message was on my phone Thursday morning to advise that my parcel would be picked up between 09.00 - 17.00. A little later another message arrived to advise pick-up between 10.23-11.23, duly picked-up at 10.45! Normally I enjoy tracking my parcel but being busy with the festive season it arrived in destination even before I started! When I say arrived this was before midday on Saturday 17th. PARCEL FROM NORTHAMPTONSHIRE, UK TO TIGNES IN THE FRENCH ALPS WITHIN 48HOURS!!! One very happy daughter to receive her Christmas parcel of pressies & goodies, weighing 17kg by the way, and one very happy Mum, when it only cost £15!! This is the 3rd time I have used this service in the past 4 months and each time it has been *****! How fantastic to receive this level of service, especially in todays world!!! THANK YOU PARCEL MONKEY X
22/12/16 by Jab1jan
First time user of Parcel monkey ,delighted with the service. Parcels delivered next day from Wales to Scotland during the busy Christmas period at less than half the cost of parcel force, highly recommended!
22/12/16 by brian carter
Parcel force is the worst delivery service in the world.paid for next day delivery before 12.time was not delivered on Friday at all. I chased up and was promised Sunday delivery. On mondaythe driver told me it was only the put on the van that day. Its standard for parcel force. Unexceptable
22/12/16 by JJ - Customer
I paid for the more expensive express air service because it said it would be delivered in 3 to 4 days.it wasnt delivered on time and now my niece and nephew wont have there gifts from me for Christmas because they have gone away on holiday and werent home to receive there parcel because it arrived late.
22/12/16 by Customer
Our Response: Dear Customer
Sorry to hear that the parcel was late to arrive via the courier booked via our quote engine
Parcel Monkey do not handle the goods ourselves, we resell the courier rate via our quote engine and the service times provided come from the couriers direct
Apologies for the inconvenience caused
Kind regards
James
Collected on the Monday for 24 hour delivery and only received by Buyer on the Thursday. Paid for a 24 hour service and thats what we should have got irrespective of it being two weeks before Christmas.
22/12/16 by Customer
An excellent service, my parcel was delivered safely and very fast from the UK to Italy. I highly recommend Parcel Monkey courier service. This is the second time I have used this courier and I shall not hesitate to use again.
22/12/16 by Customer Jamie
