We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,655 reviews.
Will definitely use again
23/03/17 by michelle
Parcel was left outside no tracking information provided....Live chat is poor get different answers each time .....Need to improve the service provided
23/03/17 by Home Hale
No problems at all - delivered swiftly and great comms prior to delivery.
23/03/17 by nigel
You did BRILLIANT very friendly, very helpful, I highly recommend you.
I have no complaint in sight.
Thank you so much :)
23/03/17 by Philomena Carolan ( Miss )
After booking my parcel to be collected on a Thursday afternoon it was collected the following morning just after 8am and delivered to Spain within 4 days with a weekend in between!
The collection driver was informative and very polite and the parcel was delivered on time and in good order.
Would definitely use again and recommend them.
23/03/17 by Customer
Thank you - the parcels were collected on the date stated and arrived in Uganda very promptly.
23/03/17 by Mrs June Casey
Excellent Service, really easy to use. Would definitely recommend their service!
23/03/17 by Karen R
A great cheap service IF nothing goes wrong. If there is a problem the customer service is just gives standard automated replies (if you get one at all)..Extremely poor customer service. Make sure you read all the small print that is cleverly hidden in their website.
23/03/17 by Sara
Collecting was on time but my parcel was really damaged! I have sent so many parcels before other companies, never had this problem.
23/03/17 by Customer
No problems with this service at all great service and will definitely be using again :)
23/03/17 by Customer
Will definitely use again
23/03/17 by Customer
Very pleased with the whole service - would recommend
23/03/17 by Customer
Cheaper than any other similar service. Straightforward and no hidden extras. Will always us Parcelmonkey.
23/03/17 by Warren
Happy with Parcel Monkey, not sure how much is Parcel Monkey and how much is ParcelForce as the provider but happy with the service.
23/03/17 by Niki
Great service, easy to use and cost effective. Parcel Monkeys online booking system was so easy to use and the costs where transparent and very reasonable in comparison to other courier services that I tried booking direct with. Only draw back was no notification of safe delivery but otherwise I was very impressed with the service as a whole, I would definitely recommend.
23/03/17 by Stacie London
Lyers not paying compensation for lost parcels. Hiding not answering unprofessional staff. When problem starts just lyes and hiding. Careful. I insure parcel for 100£ When lost only 50 payd and no refund for postage. Thats hapen 2 times.
23/03/17 by UAB Atakas
Moved from London to Finland, 2 huge suitcases full of stuff. They arrived in only 4 working days, excellent service and nothing was damaged. :)
23/03/17 by Laura
prompt efficient professional friendly knowledgable
23/03/17 by Carroll Sullivan
fantastic price from this provider.. not much to say really only that parcel monkey is the place to go when looking courier services at a reasonable rate compared to the actual site that the item may be going through.. 5stars all the way
23/03/17 by funkyjames07
Cant complain they collected and it atrived on time. No problems or complications. Would defo use again
23/03/17 by Customer
My delivery arrived after just 4 days and in really good condition.
22/03/17 by Customer Rosa
Easy to use. Parcel delivered as promised.
22/03/17 by Mrs R
Simplicity and easy to use will be uesing again to sent my parts ????
22/03/17 by Garylee Erskine
First time Ive used dpd and was very impressed with the service. To save waiting for courier I used drop off point which was local to me; and the parcel I sent international arrived 2 days earlier than expected. Would use again.
22/03/17 by K Parry
Ive been using Pacelmonkey to send our packages for friends and family within UK and continental Europe with absolutely no problems.
22/03/17 by Estela
Reasonably priced and arrived quickly without fuss.
22/03/17 by Helen Firth
I booked a collection at my place, I took a day off specifically for that. The courier never arrived, when i complained with Parcel Monkey they didnt offer any help or motivation and while we were talking at exactly 6.00 the girl from the customer Service stopped answering, i guess her working hour finished, so she just stopped working. Horrible service, horrible customer service.
22/03/17 by Dave Plug
First time using Parcel Monkey.found the site easy to navigate and took the Hasle of sending a parcel abroad .even when I made a error on the actress for the item to be sent to I had a message to contact them ,I used their online chat service and the problem was solved straight away .
I would use Parcel Monkey again ,collecting a parcel from my home without me having the hassle of the local post office declining to send it after they said they would .
Top service
22/03/17 by Wayne c
Had problems from collection end. But no fault of the parcel force. The object was collected in the end. So, 10 out 10 for perseverance parcel force and good Site Parcel Monkey. Get your parcels collected before Friday or you will not see them before Monday.
Good service overall.
22/03/17 by Customer
Very good price. Excellent at keeping you informed
22/03/17 by Ms a powe
Very good service Kept me uptodate all the way along, sent email in the morning they will be collecting the parcel from my home that day, but never arrived. I waited in all day just before closed thought well there never coming so dropped it off to depo.
The tracking started immediately I drop it off from than on it was full clear sailing would defiantly used them again, parcel has arrived with my sister 2 days earlier than they said even better. You must tell the truth of items listed they do check in customs by exray. I filled in all contents on the site so no extra paperwork to print they took care if everything marvellous. Thank you ParcelMonkey.
22/03/17 by annie smith
Parcel Monkey came to my rescue when I needed to get two large parcels delivered to a client in London.
22/03/17 by Warren
I sent a parcel to denmark through parcelmonkey..i searched all over to find the best and cheapest service..i got exactly what i was looking for and it did exactly what i was expecting..all went smooth and easy for me for such little to pay..im not sure about other countries but if for Denmark then look no further they are the best and cheapest..i normally dont give review but I was so happy with the service that I couldnt stop myself from defining it..hope it helps to all looking for finding the best online company who takes good customer care..
22/03/17 by Wasim Khan
the parcel was booked for a 48 hour delivery and the carrier failed to collect this for 5 days, after numerous calls to Parcelforce they finally turned up. This is poor service and unacceptable
22/03/17 by Customer
No problems at all, all done in good time.
22/03/17 by Bob Chapman
Excellent service, quick pick up and delivery. Very good communication. Thanks.
22/03/17 by Eve
Good service, easy to use
22/03/17 by Customer
Easy to use, great tracking app! I
22/03/17 by Alison Harfield
No fuss, easy to use and excellent service
22/03/17 by Customer
I sent two parcels in Italy but only got one
21/03/17 by Customer
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