We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,655 reviews.
I looked up Parcel Monkey because I wanted to send a heavy parcel of books to Germany. Royal Mail quoted a price three times what I eventually paid. The online system was easy to use, I dropped my parcel off at my local supermarket and it was delivered safely within a few days.
I like that there was a choice of services to pick from and it was my decision which one to select. I could also track my parcel so I knew where it was as it made its way to its destination.
28/03/17 by Mag K
Helpful and friendly driver.
28/03/17 by John Connolly
Excellent price for overseas shipping and arrived in perfect condition and in good time. The recipient was overjoyed with the delivery times and condition with shipping from uk to hungary.
Definitely recommend company.
28/03/17 by Chris Brown
As the title says very quick and very simple system
28/03/17 by Andrew osborne
Really well organised and straightforward... undercut the other carriers and was fast and direct excelent .................
28/03/17 by Kim Belsey
Very efficient
28/03/17 by AliG
The site is very good however when there is a problem it is completely impossible to speak to a human being and you only seem to get what look like computer generated replies via email. The address fields are not longer enough to enter a number of addresses correctly and it will not accept symbols e.g. & and - so not possible to enter company names correctly e.g. A & B Associates, of some addresses e.g. 1-4 The Road
28/03/17 by Customer
Unfortunately, after an easy booking, it went downhill. No email with parcel labels, after contacting the online chat, I was told the system was down, but he confirmed the parcel would still be collected that day, and the labels would arrive within the hour After several hours still no email, so contacted online chat again.... then the label arrives. The parcel was now booked to be collected the next day (after waiting in all day!) Contacted online chat again... only to be told there was an error they hadnt noticed when the booking went through (in an address, which was exactly the same as what was on the labels) So wasted a day waiting, fobbed off to why they hadnt put the booking through and parcel a day late to the recipient!
28/03/17 by Andrew M
Advertised for 6-8 days and it arrived in 2 working days
Im happy with that
Highly recommended !
28/03/17 by Edward Katona
Super service will defo recommend and use again
28/03/17 by Customer
Very competitive rates and very easy to arrange uplift from your doorstep.
The insurance cover for your goods is also competitively priced giving you peace of mind.
28/03/17 by David Blyth Scotland
I sent two boxes to Portugal. Arrived in 3 days, no concerns, really quick and efficient. Would definite use it again!
28/03/17 by Customer
Very easy to use and shows your the price options to choose from.
Fast an efficient service. Collection booked at 10pm for the next day and company collected at 8am.
Very happy. Will use in future
28/03/17 by Customer
Excellent service, highly recommended, will be using again.
28/03/17 by Eddie. D
youre the best
27/03/17 by Gratiela CiunguCustomer
All arranged with a click and they do the rest from uplift on time to delivery on time in a very pleasant and professional way and all at a very fair price
27/03/17 by Jim Scott
Awesome service
27/03/17 by Istvan
Always use Parcel Monkey - seond to none
27/03/17 by Customer Margaret
Hassle free service. Not my first time using Parcel Monkey and it will not be my last.
27/03/17 by Dave Winter
Couldnt be better!
27/03/17 by Jem
COLLECTED AND DELIVERED AS PROMISED BY PARCELFORCE.
EASY BOOKING, VERY PLEASED.
27/03/17 by Allen Cheney
Ive used Parcel Monkey several times now and each time everything was carried out as expected - parcel collected on time and delivered within 3 days. I would definitely recommend them.
27/03/17 by Anne Stephens
Really useful - broke down a modular synth so had a lot of parcels to send. Only one downside - if there is an issue at all, or just a question, I prefer to speak to someone verbally, not use a message feature. Hence the 4 stars.
27/03/17 by Customer
Good job, would be even greater if we would know arrival time of the driver..
27/03/17 by Customer
very good and prompt service we will definitely use again
27/03/17 by orridge and orridge
Great options and prices with a variety of couriers.
27/03/17 by Norman Blake
This service is second to none always on time and at a good price I have used more than 50 times and never had a problem
Most definitely recommend
27/03/17 by c wheadon
great service, a few things inside the box were a bit bashed but wasnt a problem.
27/03/17 by Customer
They do exactly what they say they will do. Put you in touch with delivery couriers.
27/03/17 by Customer
Use these exclusively now as they are good value for money and if theres a problem they will sort it out. Sent a parcel to south of France the other year with a partial address and ParcelMonkey could not have been more helpful. Parcel got there OK in the end. The online assistants are great
27/03/17 by Paul Kelly
Parcel was collected on the agreed day, bound for New Zealand - it actually arrived at its ultimate destination three days ahead of schedule, so I was very pleased about that.
Only criticism was that the parcel was difficult to track as the Parcel Monkey ID number didnt correspond to the DHL number - who delivered the parcel.
But was very happy overall with the service, and would use again.
27/03/17 by June
Great service, good prices, would definitely use again.
27/03/17 by Sophie Le Brozec
First time I have used you to send something abroad - you were miles cheaper than any of your competitors - very fast, efficient service that got to where I wanted on time and in good condition.
27/03/17 by Bessie
I have used Parcel Monkey in the past and have been very impressed with the effciency and service. The parcel was routed through Parcelforce who were excellent tracked all the way and delivered well within the 48 hours I had chosen. I would recommend this service .
27/03/17 by John Shine
Good service, no dramas and I sent a 1 off expensive item.
Am going to be using a second time now!
27/03/17 by Customer
I would use the service again, but one more PDP proved to be better and faster than Parcel Force.
27/03/17 by Wojtek
Thoroughly recommended.
27/03/17 by Lewis
Have used them for 2 transactions. Both were a complete disaster. Very unhelpful, you cant contact them on the phone only by chat. They take more money than originally quoted. Dont compensate when things go wrong. Use them at your peril.
26/03/17 by Customer EKO Toys
Easy to book, easy to use. Collection and delivery as stated.
26/03/17 by A Bowen
1st class Service on time
26/03/17 by Steven.
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