We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,655 reviews.
I booked a collection with parcel monkey via DX for 23rd March, parcel monkey failed to pass the collection details to DX in time, so the collection failed. Parcel monkey then asked DX to make the collection on 27th and again on 28th March without asking me, which wasnt possible as the sender wasnt in those days. I finally managed to get parcel monkey to re-book the collection for today (30th March) when the sender was in and I checked twice with parcel monkey staff that the collection would take place. Again, the collection failed as parcel monkey didnt send the collection details to DX in time. Im shocked, I normally use another courier for all my collections instead and Ive never had a problem with them, this was a test to see if I could save money by using parcel monkey instead. What a mistake! Im just waiting to see if they refund my money as requested, if so I will give them a second chance and report back with a review, otherwise I wont be returning.
30/03/17 by Steve
Efficient and precise
30/03/17 by Mr Roberts
It was perfect - Ive sent 3 parcels and everything was fine. Thank you
30/03/17 by manel ortega
My parcel never got to its destination Pakistan. Instead, it got mixed up with another parcel and the wrong parcel was delivered. Have tried to contact parcelmonkey to resolve(they have no phone contact) but without success. Have sent them an email yesterday, as if yet no response...... still waiting.
30/03/17 by First time unhappy Customer
Very efficient service, the parcel arrived safely and a day earlier than the estimated date
30/03/17 by Edwina Paston-cooper
I am very happy with my experiences with Parcel monkey. Customer service is very helpful and friendly. I am very happy with the shipping prices parcel monkey gives, it has helped tremendously with my online business. Thanks for the great service.
30/03/17 by Lauren Waters
Excellent service! They said it would arrive 3-5 working days and it arrived within 3. Highly recommend.
30/03/17 by Customer
Very fast delivery! Very happy. Already sent twice before and 3rd time now. No complaint thank you
30/03/17 by Sunny
One of the worst experiences ever. 1. The website which supposedly stores addresses, will not allow those same addresses to be used due to an HTML error. 2. They got the address wrong on the pickup three times! Cancelled the order and could not work out how to get the parcel picked up. It took a month of debate with anonymous customer service. 3. there is no phone number to get help. Frustrating, stupid and they dont even read the messages you send them properly. Not even worth one star!
30/03/17 by Nikolai Galitzine
Easy to use website, was quite to collect parcel tracking worked very well in this country however I was not able to track my parcel when it left the UK
30/03/17 by Carole Yalcin
Its been a week, and I am still waiting for my parcel to be picked up!!!! You have no customer service phone number even!!! I got spammed with loads of emails, but no service, and Im still waiting for my parecel to be picked up!!
30/03/17 by Yvonne
An excellent service. Parcel delivered from the UK to remote Greek island within 7 days. Thank you.
30/03/17 by Mark Probyn
Swift delivery and responsive support when I needed to reschedule a delivery, will use the service again if needed.
30/03/17 by caleb
Great communication by email. Uplifted promptly. From Central Scotland to South of France in less than 2 whole days. Amazing. And at a great price.
30/03/17 by W. M. Black
Took me one week to send a parcel from the UK to Germany but everything else was great
29/03/17 by Customer
DPD informed parcel monkey that my parcel its heavier than I declared and they took from my debit card £5 without my permission ,without asking me . DPD and parcel monkey didnt prove than my parcel was heavier. In fact, my parcel was lighter than I declared. thieves working together
29/03/17 by djextreme77
Clear, efficient service with a variety of options depending on your budget/delivery urgency. Would recommend to anyone!
29/03/17 by Natalie
Apart from the stupidly high price of 60.00 to send a box (which was the cheapest we found)the service was great.
29/03/17 by M Watts
Very happy with Parcel monkeys service
29/03/17 by Philip Customer
Easy to use, great service and friendly delivery man/monkey. Will recommend to friends + I messaged customer service before the delivery of my parcel, and I had a great experience - my questions were answered swiftly, concisely and quick.
29/03/17 by Jake Edwards
The pickup was suppose to be next day and the delivery service booked was 24 Hour. Picking up a day late then is a major problem for the customer, especially if he has paid for and expects a 24Hr service and is aware of the (supposed) pickup date! No decent realtime information to confirm the pick-up would happen (when or at all) and the on-line chat with someone in the Phillipines was no consolation. Probably wont use again and certainly not for anything time-critical/Urgent.
29/03/17 by Ian Harrison
great service and great pricing .Now use them for every time
29/03/17 by Customer
Never use them again, there is only virtual support - virtually no support!!! They must all be based in Timbuktu and dont give a Monkeys once they have taken your money!!
29/03/17 by ECOBreeze Support
I wasnt aware of parcel monkey until someone told me.
Great service if you do not have an account with a courier service.
Simple and easy to do online.
Would not hesitate to use again.
29/03/17 by Victoria Stradling
The service is easy to use and emails keep you up to date with collection, transportation and delivery of the parcel. No complaints!
29/03/17 by tim (Just Pet Nutrition Ltd)
Cant fault Parcel Monkey, very easy to use and got my parcel sorted and delivered safely.
Thanks
29/03/17 by Peter
I did not deal in large items,Until I tried Parcel Monkey Now I will sell anything,Great help to my business.
29/03/17 by Barry V C
Would highly recommend you can track your parcel very easily too
29/03/17 by Phil Gregory
Thanks- Good service !
29/03/17 by Alfredas Macenka
highly satisfied thank you
29/03/17 by Customer mr walters
Delivered in 2 days easy to use cost effective certainly the service to use.
29/03/17 by alexander lipscombe
i got the sms to say when the uplift would take place .. from 9am til 12pm
then an hour later i got another to say it would be 12pm til 5pm ? then just to top it all off i got a third sms this time it said package will be uplifted between 9am and 6pm ? who can work with this , it gets worse .... i noticed on the email i got it said my delivery was going to number 35 when in fact i live at 53 so i phoned the seller and asked them to phone and have it changed which they did ..... got a txt the next day saying it was going to number 35 instead of 53 again i had the sender phone in to change it they said it was done .... i got an sms msg about two hours later to inform me my parcel would be delivered to number 35 ????? my local office for the glasgow area is in uddingston , well i dont know whats going on over there but somebody is not doing their
job .... when i asked the sender ( humax ltd) to phone again i had informed them that i knew the driver and he knew me so with a bit of luck i may still get it ok , well low and behold the sender got a chance to talk to the delivery driver on the phone (ronnie from dpd ) he said yes i know mr simpson well i will make sure he gets his package ok ,
lets hear it for ronnie , he really is a gem of a bloke always goes one step beyond for the customer , DPD take note you dont want to lose this guy hes special and does his job well if all drivers were like ronnie we would do well , ive not made my mind up if i will use DPD again but i would sure miss the excelent service ive had and still get from ronnie
shame about the staff in the office in uddingston who dont seem to care , .
29/03/17 by Mr R Simpson
First time Ive used Parcel Monkey and it was so easy to get the best price!
29/03/17 by Rod Owen
Although well wrapped, I am really pleased to say that my Ceramic Snowmen arrived safely, having travelled from Wales to Germany. Will use this company again.
28/03/17 by Butterfly Ceramics
Easy on line site to book pick up and delivery of parcel of high value, insurance available so peace of mind. Definitely will use and recommend Parcel Monkey in the future.
28/03/17 by Rally Sally
Very easy to find information and pricing, help if needed for packing, easy to book and arrange a convenient collection.
28/03/17 by Mrs. Lee Bell
Picked up as indicated, delivered on time, what else would you want from a delivery company !
28/03/17 by Adil
I booked through their website for a 30kg palletted box. They offered me pick up service with DX for a bit more than 160£. I paid and waited the courier service to pick up the box. I have spent the whole day at home waiting for a text or email or a call about the approximate time of the pick up. Nothing from Parcel Monkey or DX customer service. Now what? Should I loose another day at work?
28/03/17 by Ruggero Taschini
No complications. Simple and fast. Ill use it again in the future
28/03/17 by Customer
A first class service which I cannot praise enough
28/03/17 by w clark
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