We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,104 reviews.
Clear process and fast delivery
Good price
26/04/17 by Customer
Paid and processed the item at correct weight and size. We are an internet based retail company of 13 years standing and then get billed for a huge surcharge, they are saying the volume weight was 12Kg rather than the 3Kg which the item actually was. We do not have any items that weigh anything near that volume, completely ignored numerous emails. We have contacted Trading Standards about this company and will hopefully get some money back. ****AVOID THIS COMPANY AT ALL COSTS*** They are scammers. Good luck if you try and use them!!!!
26/04/17 by Angus Wood
Always great service.
26/04/17 by Jim
One of the parcels was battered on delivery .
Luckily nothing was missing as i know so far
26/04/17 by Stephen sayles
Excellent comparison site would recommend
26/04/17 by Mr Pio Cayuela
Great price and service. 4 Stars as all was as I expected. Not sure how they would gain a 5 star mark from me, I will be using again that for certain.
26/04/17 by Customer
delivered to an island on time at killer price- top draw service
26/04/17 by alex
Package arrived overseas and got stuck in customs due to docs being lost. Parcel monkey didnt let me know until couple of weeks after. Sent them new copies of docs on two occations and still the item was held up. Nobody at parcel monkey seemed to know what was going when ever I contat and always say sorry well look into it just to get me off there backs. Item is still in customs and now ive been contacted direct about it. What is going on!!
26/04/17 by Dean Thomas
Very easy to use service
26/04/17 by Customer
As soon as they get your money, there is no one to speak to, whether it be on the phone or live internet chat. The quotes for the parcel to arrive are wrong and they no this, they say up to 12 days, but its more like 21 - 28 days and even Parcel force says this.
26/04/17 by Mr Darrel Cooper
I chose a different provider this time as British Parcel Force had proved slow. BRT delivered in less than a week, fast and efficient.
26/04/17 by Lynne Wingate
Never had any problems at all with ParcelMonkey. Great site to use, fast and reliable. Good prices, good service. Been using them for ages and will continue to do so.
26/04/17 by Keith
Quick easy to use and reliable
26/04/17 by Bex N
All good just happened
26/04/17 by Customer
I paid for 24hr delivery and its a day late already. Lady on chat was useless and no one is helpful in how to put in a claim for compensation as listed on the parcelforce website
26/04/17 by Helen Baker
Great and cheap service! Thank you!
26/04/17 by Customer
They kept the offered time
26/04/17 by Customer
I have an eBay shop and am a semi regular user of PM and have found that everything is great, until you have to use there customer service department. Recently had a case where my client received his item damaged (someone had opened with a box cutter, on-route and sliced through the item) - he instantly contacted the courier to open a case to compensate. After going through the motions with the courier company, providing evidence and talking to there service team, they eventually told him he needed to open a case with PM (through me). He contacted me with all the information and I set up the case, which after much deliberation, they saw fit to reject, hiding behind there T&Cs and stating that the complaint was not opened within 5 days of receipt of the damaged goods. Now, the client had contacted the courier immediately and within stated time-frame, but because the courier had not co-ordinated with PM the case was refused out of hand. It seems that PM are happy to hide behind there small print, even if its to the detriment of fair and decent customer service! They were only too happy to wash there hands of the case on the slightest excuse but not before dragging out the process for 5 weeks(!), which proves to me that the PM operatives (my case was touched by 5 different staff members!) didnt read through the case notes properly - as surly if they had they would have used this excuse to immediate reject the claim? In summery, whenever I deal with PM I have the prevailing feeling that I am considered a terrible inconvenience and there is a hope I will just "go away" if the case is dragged out long enough. I look forward to the little PM comment that will explain this instance away - but Im not here for them to cut and paste a generic response to my plight - Im here to let other customers know what can happen, and how I personaly have been treated. Just something to consider...
26/04/17 by A. James
Easy to book and schedule. Shame the collection driver was an absolute tossa.. but you cant help that I suppose.
26/04/17 by Shaz
smooth delivery
26/04/17 by saraj bpwell
fantastic service
26/04/17 by Amar Singh
The first time I used parcel monkey it was great service collected the parcel in good time and delivered also in good time. Second time very disappointing I used the DPD drop off service to deliver out of the UK to Spain, it was a 2 day service which took 5 days.
26/04/17 by Burgess Marine
Great
Handling of my parcel. Was delivered in time frame expected.
Really good service.
26/04/17 by Customer
always a pleasure to deal with great pick ups no hassles guaranteed xxx
26/04/17 by Emma Mackie
Quick delivery and able to easily track the parcel.
25/04/17 by P Corke
Excellent service, speedy delivery!
25/04/17 by Leanna moore
My parcel was sended on 11/04/17 and it still not deivered (25/04/17) No information whats happening and when it will be delivered. Really hard to contact and no contact number, bad customer service!
25/04/17 by Customer
Very quick service. Great price and communication .
25/04/17 by Customer
Brilliant service, good price would recommend.
25/04/17 by Mr Lucas
Quick & cheap
25/04/17 by MR KEV BROWN
Excellent communication & service.
25/04/17 by Lilly Davies
Excellent ...From placing the pick up request to delivery. No hitches at all. Thank you.
25/04/17 by VALERIE
Good prices and excellent service.
25/04/17 by Scotland's Gardens
Amazed that the delivery, which was neither small nor of a light weight, could be delivered within the listed 2 days from East Midlands to Berlin for the money.
Great service and will not hesitate in using again.
25/04/17 by Shirley
Dramatically cheaper than approaching Parcel ~Force direct.
Booked online - collected an hour later and arrived ahead of schedule
Tracking was excellent and all is good - thank you
25/04/17 by Customer
Weve used Parcel Monkey for the odd parcel (1 per month on average) as we are small business who occasionally have to send items out ourselves. Never had an issue before. This time, I booked in a parcel to be collected and it was not collected. I booked it in again and no collection took place. This is now two failed times. The third time I book it in, I contacted parcel monkey via webchat as they do not have a phone number. She said shed pass the collection request to the couriers - obviously it had not happened before. No apology from Parcel Monkey, I literally had to ask for them to say sorry and all I got was a standard, poor reply that just said "we apologize for any convenience caused". This was only said AFTER I asked them why no one had said sorry about this yet. I then asked various questions and the person on the chat only answered one question out of my three, and I had to then ask her to re-read and answer my other questions, to which I only got standard, empty replies and fake customer care. All I wanted was to send my parcel, and talk about it to someone who actually cared that wed been messed about, and a genuine apology.
25/04/17 by F Busto
Easy to use, parcel sent by Parcelforce, collected from the house at a fraction of the price compared to going direct to Parcelforce. HIGHLY recommended.
25/04/17 by Devlin
Picked up same day Andrew delivered as advertised, great service thanks
25/04/17 by Adam R
Website accessible and easy to use. Instructions re documentation, packaging is very good. Parcel arrived within time given and intact!
25/04/17 by MR
I was stuck for a way to get something I needed quickly form Australia to me here in the U.K, as the retailer wouldnt ship internationally.
Using Parcel Monkey was cheap, quick, easy and the service was seamless from start to finish.
Top class!! Always my go-to shipping solution.
25/04/17 by Carrim
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