We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,655 reviews.
Think its improving but I would like to see there customer service be better and easier to deal with but seem to get parcels delivered quicker
02/04/17 by Rosa
All fine. First time user, will use Parcel Monkey again
02/04/17 by Shoeaddict
Excellent prompt service, very impressed.
02/04/17 by CustomerAmanda
Good service. Pick up was later than expected so I thought courier wasnt coming. Arrived at 5.30pm and item was delivered by 8am next day.
02/04/17 by Customer
Easy to use and compare the best rates for the item I was sending. Will use again.
02/04/17 by Paul Taylor
Excellent professional service on time well done
01/04/17 by Chantal
Excellent, speedy and client focussed parcel pick up and delivery.
Definetly use it again, no complaints whatsoever. If thats not sufficient, the cost was reasonable as well!
Thank you.
Well done!
01/04/17 by Terence Craven
Happy with your service.
Thank you so much. Will definitely use parcel monkey so often.
Best Regards
Artur
VA ART-GLASS
01/04/17 by Customer
Paid for 24hr express but my parcel got sent to the wrong sorting depot so it arrived a day late, I purchaced the 24hr service for a reason & i was let down..never again!
01/04/17 by Rob
Great service - fast and on time
01/04/17 by Anna
The delivery process couldnt have been easier, I didnt even have to print the address label! No hiccups or delays and even though I used parcel force it was 40% cheaper than taking my very heavy parcel to the post office to use the exact same service!
01/04/17 by Customer
Quick,easy, wish I knew about them earlier, would have saved hundreds of £s
01/04/17 by Diane
Generally theyve been pretty good. Although they went through a rough patch a couple of years ago, the company seems to have picked up again. Have used them for a few years and they generally offer a reliable, and economical, option.
No problems this time - parcel arrived intact in Europe without any issues. Ill use them again.
01/04/17 by Diana D
Very expedient, accurate, and reliable!
01/04/17 by Customer
Appalling service, I paid delivery and insurance for a heavy item to be shipped, only for it to be damaged and after more than 3 months of protracted form filling and photographs of the damage was only offered £40 for an item that cost £140!
01/04/17 by MRS Brown
Great for discount courier services but if anything goes wrong the customer service is appalling. There is no telephone support and they can only be contacted via online messaging. You never get a response from the same person so nobody at Parcelmonkey really knows what is going on with your case. To make matters worse some of the customer service staff just tell lies to clear off the enquiries. I was told two days ago that an investigation had been raised with Parcelforce regarding a missing package, Parcelforce have just told me that they have not received any such request. This isnt the first time Ive had this problem either...
01/04/17 by Ian Gillan
Great value and very easy, I sent a large package to France and because of the 3 to 4 days delivery schedule was able to be there in time to receive the consignment
01/04/17 by Mike Reynolds
Everything seems fine
01/04/17 by Paul
Simply the best service out there!
01/04/17 by David Louw
Really impressive service. Fraction of the cost for identical services through well established couriers. Label printing online is fantastic and the process for posting is so, so, so easy. I wish I had known of them earlier.
Give them a try for yourself.
01/04/17 by Customer
Great service! Very easy to arrange a delivery & at a great price too. Have used on many occasions and will continue to do so! Thanks
31/03/17 by Mrs Carol Hudson
Parcel was supposed to be collected on Wednesday for a 24hr delivery. Its now Friday evening and still not collected. Customer service is terrible. Just generic copy and paste messages. I now have one very disappointed customer and will NEVER use Parcel Monkey again.
31/03/17 by craig
I do not send parcels often but when I need to Parcel Monkey provides clear instructions as well as finding the best price
31/03/17 by Geoff
Amazing services quick delivery! Although my arrival at the post office wasnt great they hadnt a clue what to do with it and the label would scan but they sorted it out eventually. That was to do with the post office so maybe more advice for them !
Would use them again brilliant great price
31/03/17 by Geraldine
Brilliant..all the way from UK to Austria...delivered exactly as promised.
31/03/17 by Gina
It just worked, and at a fraction of the price from going direct
31/03/17 by MR E M HOLDEN
I have contacted them many times and I recieved always a great services. Really 5 stars
31/03/17 by Customer
I was very happy with the costs Parcel Monkey quoted for sending my parcel. The collection was done efficiently and I would be happy to recommend Parcel Monkey.
31/03/17 by Scotland's Gardens
Used Parcel Monkey to collect an item Id bought on eBay. It was a simple process and everything went like clockwork.
31/03/17 by Ivanastikoff
Arrived 10:00 when booked for 09:00 Booked to be with legal team by 12:00 yet you only managed to get it there by 12:30
31/03/17 by Customer
Fast delivery - good comunication - cheap service!
Thank you
31/03/17 by FILADELFIO
Totally disgusted with latest experience of using parcel monkey. Your site asked for the size of a parcel and the weight which I correctly input. The weight was 2.5kg. The quote was £19.50 (ish) from your site. The parcel was delivered over a week ago and yesterday I received an email to say you had charged me a further £10.55 as the courier had calculated the weight to be 14kg !!!!????? How can a parcel that weighs 2.5kg suddenly weigh 14kg. Had the original quote said £30 I would never have used you as could have got a lot cheaper with another company. YOUR site quoted the price and you should have stuck to this. IT IS NOT MY FAULT that YOUR site incorrectly quoted. I will never be using you again. False advertising. I am taking this to the financial ombudsman
31/03/17 by Jayne Graham
Great and easy to use ordering process. Used drop-off economy parcel service, with no problems. 1.2mtr parcel dropped off on Thursday evening and amazingly it was delivered to the door on Saturday afternoon.....in the Shetland Islands! Superfast!
31/03/17 by satisfied customer
Good price, good service, friendly pick up guy
31/03/17 by Mark Hoffman
Parcel was paid as next Day delivery.Collected on Thursday but delivered on Monday. A Little bit unfair......
30/03/17 by Karol
Booked Online with Parcel Monkey for a Parcelforce 48hr collection & delivery Service. They Collected & Delivered Exactly as Booked.
Great thing is that Parcelforce come along with their own Postage Labels & Afix to the Package. The Whole Collection & Delivery was performed Seamlessly !!! Tracking was Very Easy using the Parcel Monkey Website.
Would I use Parcel Monkey again ? YES I WILL !!!!
Keep up the Good Work Parcel Monkey !!!!!!!!!!!!
30/03/17 by MR T R HAWKINS
Trying to send a parcel to Germany from london. Over a week and it still hasnt been delivered. Communication is awful from live chat, information that I can track was all I was given, no apologies for the inconvenience, no information on whether the parcel is out for delivery or still sitting in a container somewhere! Really disappointed, have called parcel force who cant give me any further info as the shipment is through parcel monkey. Just being passed from one to the next and nobody trying to help!
30/03/17 by Customer
This is the best service out there
30/03/17 by Richard Strohacker
No delivery window or notifications of parcel arrival. This would be disappointing to customers and lacks technology used by other couriers.
30/03/17 by Chris
Thank you speedy and reliable
30/03/17 by l.king
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