We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,501 reviews.
Parcel didnt arrive and no reply to email correspondence
29/07/17 by Customer
This is the first occasion we have used the services of Parcel Monkey and have no reservations in recommending their services to others.
The parcel arrived on time, in sound condition and was signed for by the intended recipients.
The cost was also very competitive
29/07/17 by Elaine
The website was simple and easy to use. The company are able to handle larger non standard parcels which sets them apart from other competitors. I would happily use and recommend their services again.
29/07/17 by Customer
Service matches high expectations, plus they stuck to a great and accessible web interface
29/07/17 by S Debo
much cheaper way to ship with well known companies
28/07/17 by Josephine Havenhand
I think Parcel Monkey is great.
I booked a collection from Parcel Force. There was no indication of when the collection would be. Emailed Parcel Force to ask for a time, who came back 5 days later saying ask PM!
Would use PM again, but probably avoided PF if poss.
28/07/17 by Andrew Whittam
Had to reschedule a pick up of my paintings as the driver turned up to the address and then disappeared as they were bringing the parcel down to him. Parcel monkey people were very good in arranging another collection free of charge, but now I have the paintings home they are extremely damaged, it looks like all 3 pieces were dropped from a height. I would normally pay for the extra coverage but parcel monkey dont allow cover on paintings. Will never use them again
28/07/17 by Josh
Postage was cheap however parcels not delivered on time. No ability to speak to anyone at Parcel Monkey. You have to go through the support centre. Takes days for replies. Inadequate responses. Not answering questions. Failing to follow up on claims. Disappointed!
28/07/17 by Rebecca Piddock
Really great honest service
28/07/17 by Jo
Excellent service
28/07/17 by Mrs Foster
Efficient, fast and easy to use.
28/07/17 by J. Shiperton
Absolutely fabulous service. Easy to book, advice on customs was first class. Door to door (uk to the other side of the world - New Zealand) 72 hours !!!!!amazing!!!!!! Thank you so much xx
28/07/17 by Mrs Altham
Brilliant company and great service so far! I use regularly with confidence - unlike another courier - avoid at ALL costs!!!
28/07/17 by Customer
Perfect service!
28/07/17 by Rachel
Very efficient collection and delivery
28/07/17 by Customer
Fair price and reliable
28/07/17 by Customer
Super easy and delivered in time :)
28/07/17 by Customer
Perfect from start to finish, will always be my first on my list for parcel delivery.
28/07/17 by Richard Scott
A very easy way to arrange collection from a third party back to me at home.
28/07/17 by Kate
Very good value for money, and excellent service, have recommended you to my friends and family,
28/07/17 by jacky
Quick easy and very easy to use parcel collected and delivered on time.
28/07/17 by Lee Bliss
5 star service excellent polite couriers.
28/07/17 by customerSteven Magson
Sent the package than me and the customer had to go through a nightmare to try and get parcel monkey to find and finally deliver the package. My customer was threatning ebay bad feedback action luckily he didnt as he knew i was dealing with monkey business. In the end to get the package delivered had to get in touch with dpd and they werent any better promissed to deliver twice but didnt the whole thing was a nightmare. I am glad i woke up. Dont think i will use mankey business again.
28/07/17 by Customer
DPD never came to pick up my parcel, and getting through to them is clearly not an option
28/07/17 by Customer
Easy to use. Just need to be careful with individual companies terms and conditions as dont always cover the size of parcel you put down but still come up as an option. The company I chose was about 15% cheaper than I could have got booking direct. They turned up on the day but I wasnt given a time. They delivered on the agreed day. No complaints but there are things that could be improved but that is probably more to do with the parcel company feeding information to parcel monkey than parcel monkey themselves. I will use them again.
27/07/17 by Adrian
Very easy to use, quick efficient method of finding the best way to courier items. Options for couriers where you dont need to print labels is useful if youre in a hurry or dont have access to a printer or youve run out if ink
27/07/17 by Nick
Fast and cheap - well done ????????????
27/07/17 by Customer
shameful company should of came to pick up a parcel today to send back they sent conformation of the pick up waited in all day to be told it would be picked up by dx never came but took the money quick enough would not bother with this company """"""AVOID"""""" better companys out there use them these are no good at all
27/07/17 by darren
Our Response: Hi Darren
Sorry to hear DX did not collect today, we at Parcel Monkey hand them all the details and it is then down to the carrier to come and collect the items
Please raise a support ticket on your account so we can get this rebooked for as soon as possible
Kind regards
James
Booked and paid for a parcel collection but the courier concerned failed to turn up, despite me waiting in all day. Couldnt contact the courier company direct as I had no contact details all, just an order number, so contacted parcel monkey (several times throughout the day) via their "live chat" feature to find out what was happening, and just kept getting the standard response of "your collection can be anytime between 08:00 - 18:00" from the various operatives that answered my emails. When I informed them that the courier had actually sent me a message stating that they would be with me between 10:00 - 11:00, and it was now 16:15, parcel monkey asked if Id like them to reschedule, which I did. This had no additional cost and was quick and straightforward. The rescheduled pick up, again, did not happen in the time stated by the courier company, but they DID finally collect the parcel, albeit 4 hours late. For me, this was the first time of using parcel monkey, and it will probably be the last - I lost 2 days waiting about for couriers, getting more and more stressed-out. It would be SO much better if parcel monkey had a phone line where you could actually speak to an advisor about problems with pick ups/deliveries etc, rather than having to rely on "live chat", which at the end of the day, is a glorified email service. Also maybe a good idea to review the list of couriers they recommend, as the one I used (UKMail) was totally rubbish!
27/07/17 by Irene
Not very impressed with the delivery of the parcel to the addressee in Sweden. According to the tracking the time taken to get to Malmo was just a day but thereafter its journey seems to have gone so slowly and the addressee has received no notification of its arrival 10 days after being sent!
27/07/17 by Mr. Michael Denton
Best price, did exactly what the box said. Parcel was picked up and delivered as expected
27/07/17 by Mitch Farquhar
Great service and prices!
27/07/17 by GRAHAM ROSE
Very good service
27/07/17 by Customer
My parcel was not collected on time , it was then collected 5 days later after several emails to yourselves. I very much doubt that I will be using this service again.
27/07/17 by Customer
Always easy to book and does what it says
27/07/17 by Customer
Carrier didnt turn up on the booked date, as well there is no pick up window just "stay at home between 8am and 6pm". I asked Parcel Monkey at 5pm on the pick up day whether the pick up was still happening and was told yes its scheduled for today - make sure someone is in. Obviously they hadnt bothered to investigate at all with the carrier. Needles to say nobody turned up. All through various emails with parcel monkey I just got all the standard answers - very polite but it is evident that parcel monkey doesnt really care about a customer wasting a day as they do not attempt to communicate with their own carriers. Parcel has been picked up next day lunchtime by a very nice dx carrier who admitted I was just lucky the pick up happened so soon because he didnt have much load. I had been advised again by parcel monkey to stay in all day. Parcel monkey does not feel responsible for what their carriers do, even though they should as their business depends on customer satisfaction. If I can I will always go straight away to the delivery company now.
27/07/17 by Tatjana Truswell
I ordered a collection, it was collected on the right day, the cost was reasonable and it was delivered on the day it was supposed to be. The Parcelmonkey interface was seamless. Only slight criticism - there was not a lot of choice of carrier
27/07/17 by Customer
Quick and fast
27/07/17 by Marilyn Hall
Great service arrived on time
27/07/17 by Sam
very easy to use excellent service prompt reply and gives you options a top market company
27/07/17 by laurence allward
