We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,386 reviews.
Just perfect service
21/11/23 by Carlos
Collection was great. Not received yet so cannot comment on delivery.
21/11/23 by Mrs Marylyn Stevens
Booking process was simple and website easy to navigate. However the collection didn’t happen on the day booked and was delayed by 24 hours Tracking information and accuracy received from the courier was very good. The parcel arrived in good condition
21/11/23 by G Dav
My parcel is to be send back to sender. There was no communication about the reason. We figured out that the institution I sent the parcel has recently changed their policy (1 day before it arrives to destination country) and now they do not accept post/parcel. I could have been called or emailed about the reason and if I wanted the parcel to be posted somewhere else in the destination country, rather than having it back to UK.
21/11/23 by Customer
Everything was fine, however it was impossible to track the package via the website. I had to contact customer service to track it. it was sent internationally.
21/11/23 by Hagay Avniel
We had a parcel collected by Parcelforce on 14th November to be shipped to Australia and it was delivered on 21st November which is great service
21/11/23 by CutlerySearch
got charged an extra £50 on to of an already expensive £25 as they said i put incorrect measurement in i posted tyres and the said the correct measurements where 3 different sizes and as far as maths go a round tyre should be the same width and length so their measurements are impossible , adding to this Pirelli actually state the size of the tyre and in there own picture of the delivered tyres you can plainly see there just wrapped in cling film , so off to citizen advice we go .
21/11/23 by anthony schwar
EASY TO BOOK,STRAIGHTFORWARD AND RELIABLE
21/11/23 by kate
Great service & price.
20/11/23 by Rasool Nawaie
Quick, easy, affordable and efficient
20/11/23 by Sue Wiseman
Good price and easy to use site
20/11/23 by Spencer Lyon
Great service
20/11/23 by Anne
This is great company to use. its easy to use and we were kept informed throughout the process. They had no hesitation in collecting a 30kilo parcel 250 miles from my address and delivering it safely to me. The cost was very reasonable and the parcel arrived early. Will definitely recommend and will be using this company in future. Spot on thanks.
20/11/23 by Paul Hilton
Respectful to property
20/11/23 by Caroline lilley
Cheapest quote available by more than 10%. Swift delivery also and received by recipient in same condition as it left my sight.
20/11/23 by Alan - Customer
It still has not been delivered !?!
20/11/23 by Jeanette
Always efficient and easy to use. Reliable when I send parcels to my daughter.
20/11/23 by Anne
Placed a collection as a new customer. Im a business and was arranging a return from my customer. All booked through ParcelMonkey with collection and delivery arranged with UPS. The courier arrived and collected the parcel no problem, however the next day the parcel was returned by the depot manager as poorly packaged. I asked my customer to repackage with what he had available, which he did. Contacted ParcelMonkey to rearrange collection. They advised me that the delivery was now closed and if I wanted to book collection Id have to pay again. They were not interested in talking with UPS or finding out why the depot manager returned it. Slopey shoulder excuses of ParcelMonkey is just the broker, should read the T&Cs etc. For B2B this is absolutely appalling way to do business, and Id have expected UPS to have been more professional and maybe help the member of public achieve a suitable standard parcel, or do what the majority of couriers love doing now and wrap it up in that black stretchy plastic!
20/11/23 by Andy Harrold
Easy to use and get quotes. I can then simply drop off my parcels at the local store.
20/11/23 by Clive A
Great service
20/11/23 by Customer
AVOID this company.... lied saying no one collected my parcels but luckily I had cctv to prove he did , no refund for the £100 parcel & I doubt I will get it from this company. The staff have been really unhelpful so ive had to go above them now to see if I can somehow get my money back
20/11/23 by marie holland
Very Efficient
20/11/23 by Nora
FANTASTIC EASY TO DO AND GOT THERE NO PROBLEM
20/11/23 by Customer
consistent good service & value for money, even though in case of a problem there is no phone contact option the web chat option is unusually pretty excellent with quick responses from what seem to be actual human beings on the keyboard so so far top marks !
20/11/23 by Henry Charles Marott
I sent a parcel 14 days ago from the uk to the Netherlands. I completed all the required forms and customs declaration (it was a reconditioned iPhone sent as a gift) and requested 2 day delivery! To this day, they don’t seem to know where it is, can only contact them via chat with random people /bots, and today after 14 days they’ve asked for the contact details of the recipient!! Which they should already have! This is my 6th and LAST TIME USING THIS UNPROFESSIONAL ORGANISATION!
20/11/23 by Huda Pandeli
The price for my parcel to be collected from me & returned to the original sender was lower than other quotes & it was collected within the previously advised time slot, so that was very good.
The only mild quibble I had was that later I was asked for extra information about exactly where to leave that return parcel.
But unlike a domestic delivery, the business address was on both the returns label & on the box itself. If they needed more information, it would have been more sensible to ask the business to which it was being returned.
20/11/23 by anonymous
After the poor performance last time I used them I wasnt expecting much but they performed perfectly well this time and I wouldnt hesitate to use them again. Far cheaper than going direct to the companies but with the same standards
20/11/23 by Derek
Quite easy to do and worked out very well
19/11/23 by Mick
Reliable service.
19/11/23 by Paul Butler
Refused to take our parcel from the shop!! Disappointed
19/11/23 by Customer creatiques bridal boutique
A good service at a great price.
19/11/23 by Maureen hill
Excellent service, first time I’ve used it, but will definitely use again
19/11/23 by Sandra Doggett
I was very pleased with the service provided. The team member was very efficient and was patient with me when I asked him to reschedule the collection of the parcels, he was fine with it. He came back the next day and collected the parcels with no problems at all.
19/11/23 by Lorraine Mullings
Parcel Monkey is really useful. Makes my life as a small business owner much easier.
19/11/23 by Customer
Really good, easy to follow instructions and clear pricing, will definitely use again ????????
19/11/23 by Martyn Penny
Super quick delivery to USA and cheapest with a mile, No issues
19/11/23 by Customer
Parcel not delivered
19/11/23 by Customer
Easy to navigate website. Paid and printed label at home. Took to Post Office. Nice and easy.
19/11/23 by bRIGID
Easy to use to compare providers.
19/11/23 by Linda
The procedure of preparation was very good.. The delivery in Australia was prompt and efficient.. However, I was given a price as per weight and size which on completion of the entire procedure was increased considerably... Yes I had the choice of refusing it, but after undergoing all the on line procedure at my advanced age and it being a one off delivery, I just ran with it.. How often does this happen? I have no idea. Please double check your offer of price..
19/11/23 by Brian Wilson
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