We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,430 reviews.
Parcel Monkey are basically thieves !!! I have placed 3 orders recently . First order disappeared & their customer service was completely unhelpful & made unreasonable requests , and constantly asked for the same documentation . Second order was missold . Evri do not deliver to Israel , but they sold me the label . I then had to constantly chase for an update , and wait days for the funds to be refunded . I received negative feedback due to the delay in dispatching the item . Finally & most importantly , they stole GBP32.59 from me without my consent . They are scamming me by stating a 2kg item actually weighed 8.5kg . It is a lightweight jacket !!!
18/01/24 by Mr MICHAEL LEONARDS
I paid for my parcels to be collected and you did not collect them
18/01/24 by customer
I had brought a big parcel for a friend’s daughter in England- it would have been outrageously expensive to send from Germany (since Brexit!). It was great to be able to work out all the available options regarding delivery times and at what price.
18/01/24 by Frau C
The company I chose still havent picked up my parcel after a week
18/01/24 by Nicola Robinson
Parcel delivered on time and undamaged.
17/01/24 by Kim BOOTH
Got what size/weight wanted at price expected ..
17/01/24 by GMS LOCAL.COM
I had never sent a large parcel (this was a compact tumble dryer) by courier before. The Parcel Monkey site was very clear and allowed me to find the best tracker option, which in this case was UPS. There was advice on packing etc and the item was picked up and delivered the next day. I will use this service again. Thank you.
17/01/24 by Mr Ryder
Great Service
17/01/24 by Gill
ParcelMonkey made a menial task of sending a bulky item for repair. So glad to have a nearby location to send it from. Made my life easier. Much appreciated
17/01/24 by M London
Good comparative survey of costs. Helpful in order to avoid Post Office rates
17/01/24 by Richard Bannerman
Great and informed from start to beginning.
17/01/24 by Karen Sharp
My Parcel is LOST!!! and the support ticket is not replying now
17/01/24 by Tang Ho Wing
Very good to deal through.
17/01/24 by richard bryan
AVOID COURIER SERVICES ! Booked urgent courier service, received an email that the driver will come at 3:10pm to collect which was too late for me as by the time he was going to deliver my parcel the office would have been closed. I requested a cancellation of this service as not suitable. Sent an email 2 hours prior the collection as there is no direct number to do so. I was charged and weeks later exchanging emails seeking my refund. The money taken from my account are 40GBP. I AM TOLD TODAY THAT THERE IS A CANCELLATION FEE of £25.41 +VAT. This is WRONG to charge cancellation fee of nearly 80% the price and furthermore it is not my fault the company has no direct email to cancel a service. I did sent email 2 hours prior collection as the service was no longer needed. WORST DELIVERY COMPANY EVER AND AWFUL WEBSITE TO BOOK from . Bad customer support too!
17/01/24 by Customer
2nd time Ive used a "guaranteed" service of a week and weeks later item is still not received in country.
17/01/24 by Kat Comer
Useful utility, straightforward to organise and send a parcel abroad and helpful with completing all the necessary forms in the correct fashion. Good comparison on the prices. I was sending a parcel of gifts to our Chinese in-laws, recommend using the ParcelForce option for that.
17/01/24 by Nickatwalcote
Paid for 2 day delivery and it took 5 days. No doubt some small print somewhere I should of read ????
17/01/24 by David Richard Jeffreys Phillips
All done on-line no hassle. Carrier picked up parcel as scheduled
17/01/24 by Mrs Blythe
My parcel was never collected on both occasions. Ive asked for a refund and heard nothing and received nothing will be looking into this further will never use or recommend this service
16/01/24 by Cathy
You never disappoint always completing a job as agreed. A very special company.
16/01/24 by Cleve McCollinCustomer
Very good service
16/01/24 by Dhammika wijemanne
Sent a parcel end of November and it didn’t get delivered. I raised a claim and still hasn’t been adhered despite weeks passing. I’ve lost nearly £300 and being ignored
16/01/24 by Rachael Julia
The guy collecting was brilliant and patient. I had to put the difference away. He was friendly and so helpful. Woukd recommend
16/01/24 by Darryl Southgate
picked up and delivered as advertised, excellent service
16/01/24 by Customer
Parcel still has not been collected by Evri. Me as the sender and my customer, as the receiver have had no joy in contacting them and are only able to talk to automated systems. Shocking service.
16/01/24 by Steve
completely trustworthy and excellent service
16/01/24 by CAR
Great service
16/01/24 by Philip Acourt
Easy service to use and very reliable
16/01/24 by Customer John Munn
Easy to print off documentation and fast delivery.
Tracking was better than last time, but that was the third party.
16/01/24 by Mr Gordon Turnbull
i sent a parcel to usa 47.00 Courier costs a canvas picture, 120cm by 80cm by 5 cm 2.9kg so i booked 3kg to be safe, took all pictures of parcel and weights, it was delivered then i got charged 109.00 extra for incorrect measurements, i provided all information including photos that i had taken and the invoice, showing the parcel was what i said it was, i am now told because ups claim it was 124 cm by 84cm by 6cm this has cost me 109.00, the canvas picture we sent was actually smaller than the measurements we provided this is disgraceful and people need to be aware of this, we send parcels daily with another company and never had anything like this, its not acceptable.. no one emailed saying there is a problem or contacted me it was delivered then i was charged, is this legal
16/01/24 by Terry Graham
Good price and good service
16/01/24 by Customer
Easy to send the parcel
16/01/24 by Customer
Service was OK but I sent something out of the country and ended up with a huge customs bill as the duty wasnt included, apparently hidden in their T&Cs.
16/01/24 by Jonni Renzi
Easy to use and navigate, would definitely use again.
16/01/24 by Rachel
The website was easy to use. I found a carrier for my parcel easily and the price was reasonable. Parcel was delivered within the timescale and in the same condition as when it left.
16/01/24 by Sharon Gorrie
Very simple to use.
Everything went smoothly and Id definitely use again.
16/01/24 by Mrs Sarah Tuttiett
Very Straight forward and easy to use Website. I will recommend to friends
16/01/24 by Kazeem
First class as always, many thanks.
16/01/24 by Eric
Well impressed, easy to use and surprisingly reasonably priced
15/01/24 by Customer
Such an easy service and website to use xx
15/01/24 by Customer
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