We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,500 reviews.
All great. Fast delivery. Many thanks
08/03/24 by Customer
Have been trying to open a claim for 4 days and been completely ignored
08/03/24 by Bruce
Website provided options very quickly and easily and then was just a question of selecting the appropriate provider - all done and dusted in 10 minutes. And then parcel was collected and delivered within 48 hours
08/03/24 by Mr Montgomerie
Exceptional all around, instant quote and swift service. It was my first time sending a very large package (10kg) via mail and it literally took 15 minutes and I was able to drop it off at a nearby location for collection.
08/03/24 by Ahmed El Barkouky
Website very easy to use. Item delivered the day after I had booked the delivery. Will use Parcel Monkey again
08/03/24 by Mrs M Huddart
They found a relatively low cost provider, Parcel Force, who delivered on time.
08/03/24 by Customer
Delivery was on time
08/03/24 by Tinotenda Samuriwo
Great - really easy to use and good value.
07/03/24 by Naomi Robinson
I was pleasantly surprised at how easy and clear the website was
07/03/24 by Shirley
Easy to select shipping courier and speed of delivery. I used the UPS delivery option to have it shipped to the USA and it was delivered within 3 days which was pretty fast.
Good value in terms of shipping prices
07/03/24 by Sara J.
I booked my parcel with another courier giving size, etc details. I paid and received details of the label to be printed. When I called at two shop drop-offs I was informed that the package was too big for them. What do I do? I cant even find how to get my money back cos the Parcel Monkey site is so awful and unworkable.
07/03/24 by Chris Turner
Easy and good service from start to finish
07/03/24 by michelle
Parcel damaged by being thrown over a gate onto concrete customer service - no response
07/03/24 by Richard Hattersley
went smoothly from start to finish parcel arrived on time
07/03/24 by Customer
Parcel was damaged by DPD then destroyed by them, 3 days later Im still waiting for parcel monkey claims department to respond
07/03/24 by Bruce
Great service
07/03/24 by PJ
Great experience.. first time-user but got best deal which even was no there directly on the courier provider website.
06/03/24 by Harry
Very easy service to use and reasonably priced, even with the insurance added. Parcel arrived quickly.
06/03/24 by Mary Warren
I was advised of this company by a friend and after doing some research I decided to use them. Easy to use, good price and fast service. I recommend Parcel Monkey.
06/03/24 by Lord Heath
Easy to use website. Parcel tracking made easy. All round excellent service, thank you.
06/03/24 by Ann
Website easy to use and prices very competitive
06/03/24 by Eryk
Easy as and super fast delivery. Very happy, thank you
06/03/24 by Sarah mcnamara
Parcel to Netherlands at very good price
06/03/24 by Brian Hood
We have used Parcel Monkey for a few years and it is so easy to select the right carrier for our customers delivery and the very rare issue (not Parcel Monkey) I have experienced they are at the end of the telephone and email and respond in good time and with always a resolution.
06/03/24 by Dennis Mears
GREAT SERVICE
06/03/24 by Linda Gill
Easy to use and was able to send parcel swiftly with good tracking information
06/03/24 by Claire Burnes
2 weeks for parcel to be delivered. Had to pay extra money to French customs which I wasnt expecting.
06/03/24 by paula LAMBE
Everything as promised
06/03/24 by Jill McAloon
All good, happy ????
06/03/24 by Marcus
We were using parcel monkey on a daily basis but when things go wrong it is never their fault if your item fails to get delivered they charge more than double the price to return the item to you once you have paid their ransom they will then send at there lesiure for this reason we have stopped using them
06/03/24 by Bubby Aquila
Easy to use system from booking to printing, collection and delivery. I’d definitely use again if sending a heavy parcel. Great service, thanks.
06/03/24 by ARose
Safely delivered and Extremely well packages everything individually wrapped well and wrapped well especially as some of it was thin glass, I am well impressed and I will hopefully use them again. Thank you and your team very much
06/03/24 by Peter McCafferty
Really useful service and fast
06/03/24 by Fran
After a week I still didnt get the parcel
06/03/24 by Customer
Reliable service
05/03/24 by D Johnson
An excellent service
05/03/24 by Brian COUCH
Thought Id booked it for courier to bring Label Contacted Customer Services on Live Chat and told I hadnt So I asked if a Label could be provided the person on Chat said she would get in touch with the Courier and get back to me via email I heard nothing back so I had to walk a 3.5 mile round trip to get the Label printed off at a garage and Im disabled not very happy with the Service Then the courier did bring a Label to put the lid on it
05/03/24 by stonierg1
Happy with the collection and the helpful driver. It was easy to track the driver and he arrived at the expected time by the tracking process. What I did find with parcel monkey was that they we’re happy with 2 large parcels and as a person with a disability the driver was quite happy to ensure that the parcels were adequately packaged for me. Also the tracking facility was able to show me that the parcels were delivered. In fact the parcels were delivered earlier than expected which was brilliant as I had a deadline to keep. Thank you parcel monkey, I recommend you and will definitely use you again should the need presents it’s self.
05/03/24 by Katrina Roberts
Reliable service and straightforward booking process.
05/03/24 by Elizabeth Brigstocke
~Easy to use and quick
05/03/24 by laura hayden
