We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,387 reviews.
Very good service - delivered ahead of forecast ! (UK to Australia)
26/10/23 by Whitaker
Fast efficient and very good price, highly recommended
26/10/23 by customer
Good and quick service
26/10/23 by Andrew
Parcel was collected promptly and delivered earlier than expected, the online booking process was easy to use
26/10/23 by customer
Dropped parcel off on Wednesday at 5pm, picked up on Thursday and delivered on Friday morning at a fraction of the cost of using the post office. What’s not too like?
Excellent ????
26/10/23 by Sue Wiseman
Package wasnt delivered. Customer service isnt very helpful
26/10/23 by Hayley
Easy to use & found good deal options
26/10/23 by Michael
Service was great
26/10/23 by Customer
No problems and they were Very good
26/10/23 by customer
Its always a straight forward and quick process to book a pick up. Drivers arrive on time and are very friendly.
25/10/23 by HM
Excellent. I used UPS to the USA and both were brilliant and super quick.
25/10/23 by Jamie Mack
Easy and quick - searching services and delivery itself.
25/10/23 by Ms nikki van dyke
The site was recommended to us by the Company we were sending a large item to. It was easy to use and there were no hidden charges. The item was collected next day and delivered on time at the destination address
25/10/23 by R D
I shipped a coffee machine which arrived with a dented box and smashed water tank. I paid extra to insure the parcel for £150 and claimed just £33 to replace the damaged water tank and they rejected the claim saying it was improperly packed! Ridiculous given Id shipped it wrapped in several layers of bubble wrap and packed out the sturdy cardboard box with compressed paper packers. The box had clearly been dropped on its corner. This is clearly a company to avoid and their insurance product is effectively worthless if you cant claim on it. FRAUD: So despite charging extra for insurance, in their terms and conditions it explicitly states: "We do not insure the Goods, nor can we arrange insurance of the goods. Insurance of your goods will be your sole responsibility and we cannot give any advice concerning insurance." Yet I was billed for insurance on my invoice! They are literally taking money for insurance and then not insuring the goods! Thats blatant fraud and it will be reported to Trading Standards. I recommend anyone who was falsely charged for insurance or "parcel cover" from ParcelMonkey requests that they are refunded for this cover on all previous transactions unless ParcelMonkey either change their terms and conditions or provide proof of insurance through their underwriter.
25/10/23 by Nick Gilbert
Easy print return label, drop off points handy
25/10/23 by Mrs Scott
Simple to use, fast and efficient service
25/10/23 by Ron
New York in 2 days for £20
Very happy
25/10/23 by Rob
Brilliant!
25/10/23 by Customer
arrived on time!
25/10/23 by deborah simpson
Very good experience, one complaint, I booked a 48 hours service, the package was picked up early Thursday morning, but I never received it until late Monday afternoon, not good for a 48 hours service, but away from the late delivery, everything went straight forward.
Many thanks
Clive
24/10/23 by Customer clive
delivered as stated
24/10/23 by Mr Jack Gross
Everything ran smoothly updates timely
24/10/23 by Ms Gillian Dyson
My parcel to South Africa is missing. This is the 2nd time this has happened
24/10/23 by Mrs Lorna Areington
Easy and straightforward, securely delivered on time.
24/10/23 by Sarah Davidson
System works well doing label in advance with customs documentation. Pay for the delivery then take to post office. So far all parcels have arrived in good time and undamaged.
24/10/23 by Debra Parker
My parcel was left unattended by courier on the door step. Checked that day to see when delivery would be I read my email that said it had been delivered. The photo showed a parcel on the doorstep. I opened the door but it wasnt there. Ive complained but had nothing back at all
24/10/23 by Bev Edwards
Excellent service as always
Used many times and only went wrong once. However contacted customer services and they sorted in really quickly
24/10/23 by Lynne Preston
Sent a parcel with Courier PARCELS via Parcelmonkey paid extra for next day delivery but did receive this service, asked for a refund of extra fee paid. But as I did not send it guaranteed next day delivery I do not qualify for refund. This is just daylight robbery ! Won’t using Parcelmonkey or Courier Parcels again.
24/10/23 by Guy Foley
I have sent box to Kazakhstan paid over £200. Parcel has been delivered by Courier to Kazakhstan. My experience is: parcel monkey had charged an extra 26.28 pounds. For the weight and measurements. Measurements were correct and I have paid for 25 kg. I have been told by Courier box was 19 kg. Why are you strip paid yourself from my bank account? I have sent you email no one responded. Avoid!!!!!
24/10/23 by Aiman Talipova
Excellent no nonsense service!!
24/10/23 by Sam
Booking was easy and all parcels arrived safely - bearing in mind I checked customer reviews for the various couriers, and did not go for the cheapest as I saw cause for concern.
24/10/23 by Juliet Souch
No problems with Parcel Monkey, not impressed by Parcel Force who delivered the parcel, or to be more accurate, dumped the parcel in a Post Office, because the driver was too lazy to attempt delivery.
24/10/23 by Jon Bee
Parcel delivered from Bedford to Manchester in 24hours
24/10/23 by Mr Richard Aston
Perfect as always
23/10/23 by Susan
Terrible service provided, appaling costumer service. I should have taken notice of the reviews in here before booking shipping with them... My parcel was lost. It only took a day after the drop off, an error message appeared while trying to track it. I quickly contacted Parcel Monkey to inquire its whereabouts and was informed the parcel was held somewhere. Turn out it wasnt the whole truth though. They changed their story quickly and said there was nothing else they could do. In one moment your parcel is held somewhere and in another it has vanished. Very suspicious no doubt. And it only took a week to find out. Absolute shambles of a service you provided. Avoid Parcel Monkey!
23/10/23 by CARLOS SANTANA
Goods delivered damaged
23/10/23 by MAI Construction
Delivered on time
23/10/23 by Customer
Was very hesitant to use anyone but RM (old school) but was pleasantly surprise & very happy with the service. Both pick ups went without a hitch, right day, right time! Both were delivered to their destination the very next day. The drivers/pickup men were very friendly & professional. I will use them again without question.
23/10/23 by virginia boczko
The booking process was very easy, the delivery labels were downloaded to me very quickly. the one issue I have is that I dont know if or when my parcel was delivered, I would have thought that a confirmation of delivery message would have been in order, I still dont know if the delivery was made.
23/10/23 by Alan Hewitt
Efficient this time.
23/10/23 by Mrs Chapman
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