We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,089 reviews.
It did what it said on the tin
12/12/23 by Martin
Excellent service. Easy to arrange, easy to drop off and very fast delivery of my parcel.
12/12/23 by Serena
Once again I found parcel monkey an easy to use and helpful service...a one stop shop to see the various courier / delivery options and the price.
12/12/23 by Alan Slator
Easy to use website taking all the hassle of going to the post office. Much cheaper than the post office too. Parcel was picked up on Time and arrived at destination without any delay.
12/12/23 by Julie
Excellent service as always
12/12/23 by Jimmy Smyth
False advertising on their services. The delivery was announced as no label needed but after completing the order I was then told to attach the label. The customer service representative said that the information about labelling was clearly presented in the service description but after I checked I found nothing about needing a label. Clearly misrepresenting the product.
11/12/23 by Monica Klompas
We used Parcel Monkey a few years ago, but stopped because we could never print the labels properly. Tried again recently and, unbelievably, the same issue is still present! The downloaded label is scaled correctly, but positioned right into the top left corner so some of the label information gets cut off. Although a usable label can be printed if Im prepared to do extra work, this shouldnt be necessary. Other parcel sites have managed to set this up correctly, so why not Parcel Monkey? I contacted their customer services, but got nowhere. Despite a detailed report of the problem, they didnt bother to read this and just kept saying that the label is a correct A4 PDF. Actually, its not, but the problem is the position, not the size and no matter how many times I tried to point this out, they arrogantly ignored this detail and kept arguing that theres nothing wrong. My requests for a call-back and a copy of their complaints procedure were also ignored. Does Parcel Monkey pay their technicians and customer service staff peanuts? That would explain the stupid label error and the awful service.
11/12/23 by Jonathan Finney
Great service, used PM for years never had a single problem- 5* service
11/12/23 by Customer
Simple , straightforward and executed to perfection.
11/12/23 by Graham.
Getting the price, paperwork, inventory invoice and delivery time.
11/12/23 by Len Coutts
Speedy, easy to find a nearby collection point, safe arrival, well priced.
11/12/23 by Steve Mulcock
parcel monkey did exactly what it said on their tin
11/12/23 by Gerry
The company found the cheapest and best company to send a parcel to NZ.
11/12/23 by Carl Parratt
My two big items went all damaged and the company is now refusing to make a refund.
11/12/23 by Mr Kadir Anik
Very easy and prompt service
11/12/23 by abj auto
Everything straight forward, competetive price - only problem with printing address label but not your fault!
11/12/23 by Richie
Absolutely rubbish company to deal with - worst customer support ever within the courier industry - always fobbing off - AVOID using them - btw they dont have a phone either
11/12/23 by Rehab Fashion
They gave me a choice of choosing a day for picking my parcels up. Took a day off work waited all day. They have not turned up, no email no text, when I finally got through to them, their answer was pick up is between 8am to 6pm. So I waited till 6pm still tge currier didnt turned up, so I stated a online chat and their explanation was they dont know what went wrong,they asked me if i want to arrange another day. Not happy at all payed over £90 parcel pickup fee, had to take 2 days off work without pay, I wont be using them ever again. They need to sort their communication out with the paying customer,
11/12/23 by Emma
Verry efficient service/
11/12/23 by NOEL HENDERSON
Great service and a lot cheaper too. Delivered in 5 days to USA. Easy to use and clear instructions for sending.
11/12/23 by Elizabeth Hurst
Efficient and helpful service
11/12/23 by Paul Wilson
Easy paperwork, good instructions, excellent delivery time
11/12/23 by George
Always use parcel monkey
11/12/23 by Douglas Evans
The parcel was picked up promptly and delivered well within the time frame.
Website easy to navigate to order the delivery.
Overall very impressed with the service.
11/12/23 by Jane Welsh
Excellent site, competitive prices, item delivered with no issues on tracking, will definitely use again!
11/12/23 by Mrs Sandra Maidment
The site was very sensitive to use, I lost all my information twice and had to start over again also I had one space to many which wouldnt let me move to the next stage.
10/12/23 by Eliza Pollock
Easy to use website, quick collection and delivery, brilliant tracking information, especially when sending parcel’s overseas.
10/12/23 by Peter
Quick service and easy to use
10/12/23 by Es
Delivered on time
10/12/23 by Ayaz
You made things easy to book also collected on time would use you again
10/12/23 by Anne Barnes
Excellent service, very competitive price and extremely fast delivery!
10/12/23 by Mrs M
Everything was fantastic until right up to delivery, they dont even ring the bell just leave card in door. When people are there expecting it so now they have to make a trip to depot to get it.. This is 2nd time this has happened.
10/12/23 by Linda Murray
All details like collection, tracking and delivery details were spot on.
10/12/23 by Tina
My go to site when I need to send parcels alwaysbuse them and have only ever had one issue which parcel monkey sorted out swiftly
10/12/23 by Tina Croft
Wales to NYC in three days pretty good going
10/12/23 by Gareth Price
Delivered on time, all good ????
10/12/23 by Mark
delivered on time in good condition
10/12/23 by David Prince
quick and easy to do
10/12/23 by Customermather
We paid, but parcels have not been picked up.
10/12/23 by Maxim Akhunov
The only reason not a full 5 stars was the driver took the package from the pick-up point in London without the documents attached, and didnt respond when the help desk chased up, so for an unnerving few days I thought it lost forever. However despite the potential disaster it got here to Spain safe and sound, only a couple of days late, and the price was incredibly good so YAY and fantastically well done!
10/12/23 by Elegsabiff
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